Phil's Floor Care Specialist

Not what I expected from a floor specialist. To begin, they left all the sanding dust on the stairscase. I emptied the vacuum 3-4 times before I had it all picked up. Next there were spots where there is too much adhesive left and looks like clumps of hot glue were left behind. Next most of the area under the rails is rough and feels like sand paper. Next, there are several spots where the floor was not even stained before sealing. The most ovious spot was near the entrance door in a very visible spot. Over a month, several messages and calls later he finally came out to "fix" the unstained spot. Now it looks like a pet stain and looks even worse. I reached back out to him and its been over a month and again, no answer. My only choice at this point is to cover up the area with a piece of furniture so its not seen. Attention to detail and ensuring all the floor was actually stained before sealing would have made the difference. I am very disappointed.

Took six weeks to finish the job. Had to keep telling him to do more finish work. In the end you can see where nails went into the wood, and I have quite a few cracked boards. I still owed him a few hundred dollars, and he told me if he fixed what I didn't like it would make it worse and he would trade the owed money for not fixing it. I still find nail holes he never filled and continue to have boards crack, some the length of the board. In the beginning, he told me that was a new wood he never installed before, and when things went bad he told me no one had ever complained about that floor before!