Roberts Overdoors Inc

Great service, better price

I wanted a battery back-up but they gave me another option that saved me about $180 by installing a keyed disconnect. The technician was prompt. Handled the removal and installation much faster than I expected. He tried cleaning the grease off the door but was having a hard time with the solvent he was using. So I told him not to worry, I would buy some Dawn dish soap and get the grease off. It has worked reliably since then. The lady I spoke to on the phone was nice, but I would have liked her to slow down a bit and let me ask questions. I called back and spoke to a technician to be sure that I was getting the best equipment for my situation. She was amazing in person. I know others who do sales calls that way out of nervousness possibly? They were recommended by a couple people I trust. It would be nice if they put directions to their office online as it's a bit difficult to get to and I had to backtrack a considerable distance. I know someone else who wanted to do business with them, but never found them.

Before calling Roberts Overdoor, Inc., I had called another vendor and told them what was needed (batteries). I waited for several days for service and when the service rep arrived he had not been told what the problem was so he did not have the appropriate batteries. He said he would need to return with the batteries later in the day. I received a call a few hours later and was told the batteries would have to be ordered and it would take at least a week for completion of the service. I decided to call another vendor, Roberts Overdoors, Inc. They not only had the batteries but were able to dispatch a service rep inside of an hour! The batteries were installed and the rep also lubricated the door rollers and springs at no extra charge. The experience was outstanding from the very helpful and well-informed knowledge of the person who took my initial phone call to the service rep who was knowledgeable and very professional. I would definitely refer my friends to Roberts Overhead!

Did not receive the door we ordered. When I contacted company they accused us of trying to scam them out of $400.00 instead of trying to correct mistake. Never been talked to so bad for the contractor making the mistake. We showed the image of garage door we wanted on our IPAD in our garage the day we ordered waited approximately 4 weeks for it to come in. When they installed it did not have Windows or the hinges we wanted. Company acted like we should have known by the model number it did not include Windows and hinges. Strongly suggest getting a picture attached to work order. Did NOT recommend to co workers.

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I needed a garage door replaced on one of my rentals. Roberts Overdoors provided me with a quality replacement door that was installed professionally and on schedule. I would recommend Roberts Overdoors to anyone in Wichita or the surrounding area that needs a quality garage door that is backed by a quality service company.

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Punctual, good work, everything was working great when they were done.

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Great

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Excellent and timely service. We're very happy!

Went well, arrived on time, had measured door section already available, same as prior model. Spent a couple of hours here, drilled holes and installed completely. Would have been nice to offer as part of service to prime and paint secion being replaced, but that was not offered. More complicated to do this after door was installed than if done before. Over all quality was workmanship was excellent.