Eric Cole

I contacted mr Cole about repairing both of my computers, first the desktop. He kept it a week longer than anticipated (soccer season for his children I believe). That would have been fine with me if he had returned any of the phone calls and informed me. Given an hourly rate, I was concerned as each day ticked by. Eventually he did bring back the desktop, I had asked that if it couldn't be repaired, could he take the pictures off because there was some on there of my mother and she has since passed. He said no problem, he would download them to my laptop. When he took it, he said it sounded like the hard drive and it should be an easy fix. When he brought it back, he said it was the motherboard and there was nothing he could do b but would still retrieve the pictures for me. That job was $85.00. Next he took the laptop, it is an older model, he said he could speed it up and"de-junk"it for me. The only thing that is faster about the laptop since it was returned are the error messages and the requests to reboot. When he took the laptop, he said he would return it on Tuesday. I called and stayed at home on Tuesday. I called on Wednesday and Thursday. He returned the phone calls on Friday and said that his answering machine was not working properly. I let him know that I had left the messages with his WIFE. I phoned him and left a message with a machine this time, and told him I was very dissatisfied with the service and I had hoped he hadn't cashed the check yet. He returned my call to the answering machine spouting his creditentials and that he had done everything that was possible although he did guarantee his work for two weeks, he would come back up to work on the lap top but there really wasn't anything else that could be done. He was intimidating and demeaning on that message and no way was I going to let him back into my home. I did not check his creditentials, but his people skills are definitely lacking and should be addressed as soon as possible. He didn't keep to the time schedules he set. He didn't stay within the estimates. I don't know what else he could have done to make a worse impression.