Jerry Jones Plumbing & Well Service

He diagnosed the problem and installed a new pump the next day. He was professional is every way and we were very pleased.

He is awesome. We lost water on a Saturday afternoon, and his number was attached to the well pressure tank. We called him and he came right over, diagnosed the problem, gave us a temporary fix, and came on Monday afternoon to repair it. His price was very reasonable and he's a generally delightful man to work with. I'd definitely work with him again.

Jerry was very professional and explained everything as he went, our total water system needed replacing and then once everything was put back, a leak was found. Jerry came back and fixed the leak. Very professional and knowledgeable.

Pulled old well pump, inspected, unit was failed, replaced with new pump stocked on truck. Installed new pump and only hardware that was needed to put the well back online and be reliable. Documented the well conditions and hardware on the inside of breaker panel door for reference. | |I assisted with the removal and installation of the pump due to his helper was off. He explained everything we were doing and why, so now I have a better understanding of submersible wells. | |My overall experience with Mr. Jones was very gratifying and I will use him for all my well needs.

I contacted Jerry Jones on a Friday morning and he returned my call promptly. Once I described my issue of having no water coming into my home with the possibility of a well/pump issue and the urgency of getting it fixed, he immediately said he could come that afternoon. He came as promised and was here for over an hour inspected all of the mechanics to the pump and well overall. He was pleasant, patient, detail oriented, and professional, all of which I appreciate very much. He was hands on as soon as he arrived and definitely did a thorough inspection to be able to give me all the details about what was or was not going on. It ended up most likely being the breaker and nothing at all wrong with the well or pump. He was HONEST and told me this and gave me electrical advise as far as next steps if the problem persisted. THANK YOU FOR ALL YOUR HELP ON SUCH SHORT NOTICE! I know who I'm calling next time we need someone for our well/pump issues. HIGHLY RECOMMEND!

I called Jerry after we lost water pressure in our home. He was very prompt and arrived at the time that he stated that he would. He was very educational and informative throughout the entire process. He arrived about 10 and completed the entire job by himself and did not stop until the work was complete which I thought was great!! However, at the end of the day after his work was completed, I discovered that he had not filled back in the hole that he dug up to get access to the well. He stated that I could "do whatever I wanted to with that." That was very unprofessional and he should have left the job scene as it was upon arrival. Other than this episode displaying his lack of professionalism, I am satisfied with the job.

He analyzed the problem and worked all day the next day to fix it. He is super. The experience was super and couldn't have been any better. I have used them many times. Their staff is friendly.

I had been very happy with Jerry's company in the past and had recommended them and used them before, but had called them to come out for and emergency leak job. They did come out within a few hours to look at it, but thought is was the city's leak and not a leak under my house. I did not have a problem with that evaluation, but when I called them when the sonar leak detection people said the leak was underneath the house and was exactly in the spot that Jerry and his crew had repaired just a few weeks before, his reply was to say they were too busy to come back and had an emergency call and "good luck" to me. I was angry that he just blew me off and did not has any interest in helping repair the issue or even finding out if perhaps he may have had an issue to correct on his first repair. If he had taken the time to come back out, he would have found out, that it was in fact another leak and not the original one he repaired and he would have gotten another job out of it. This is the first bad review I have had to write on Angies list, but it is much nicer that I have had a few months to cool off, than if I had written the day of the event. So I think I am writing it fairly.

I have used Jerry Jones the past with good results, mostly for well services. However the most recent experience was not good at all. I called Jerry Jones in late October to replace a gas water heater and leaky CPVC pipe/ elbow union and to replace 3 vanity faucets at my rental property in Zionsville. I had already purchased the water heater and faucets and they just needed to be installed. I spoke to Jake to schedule. The appointment was repeatedly postponed because of other customers emergencies (eg no water - well service). I understand that this happens and my service was not an emergency as my water heater was still working, the leak minor but I would have appreciated better communication that they would not show up on the date stated. The work was finally done on November 15. My tenants called me this morning (November 20) telling me that they smelled gas and there was a water leak above the water heater. They evacuated the house yesterday and called Citizen Gas who came immediately. Citizen Gas confirmed a gas leak at the water heater and stated that a steel union had been stripped and the connection not done properly. Citizen gas replaced the stripped part. I called Jerry Jones immediately (November 20) after getting my tenants call, spoke to Jake and relayed the problem (both gas and water leak). Jake said that he would get to the house on Monday and but asked him instead to go the same day instead. He said he would ask Jerry Jones and would let me know. I never got a call back so I went to my rental house (15 miles away) and assessed the situation. The CPVC elbow union/pipe that was originally leaking had not been replaced as requested. To be sure that this was not going to be overlooked, I had even attached a handwritten note on the pipe asking to replace that elbow union. I went to Lowes, purchased the parts to be replaced, removed the bad part and installed the new parts. No leak now: just the aggravation of paying a professional plumber to do the work and then have to do this myself anyway

I have used them in the past as well. I spent under $100 for the last service. Jerry is the owner. He is the one who comes out and he is fine. He is prompt, professional and reasonably priced. I would definitely recommend him to others.

We were having issues with our water pressure fading when running any faucet. It would drop to a trickle then build back as the pump engaged. We contacted Jerry Jones as they had done work for us before on a rental property and we were very happy with that work. We left a message and they returned the call pretty quickly. They were on another job at the time and said they would be out in a few hours once that job was completed. They called once they were on their way. When they arrived they checked the well and then checked the pressure tank. They quickly determined that the issue was that the pressure tank. They explained in detail the problem and how to make the repair. They also quoted me optional prices for a larger tank if it would fit in the space. They set a time to come back the next day with the parts. They called ahead and arrived promptly the next day. They gave me the option of a larger tank which would give better water pressure and also extend the life expectancy of the pump. They determined the space was large enough and they installed the well tank and a new switch, guage and some miscellaneous fittings. It took three of them approximately and hour to complete the repairs. They hauled away the old parts and cleaned up after themselves. They charged for only one technician for the job and the used materials. The water pressure tank had been water logged and failing. The new and larger tank gave a steady stream of water with no intermittent pressure. The pressure now is amazing. Overall, an excellent experience. I will continue to use and recommend them in the future.

No issues with the well whatsoever for the last 3 years.

They have always been polite, nice and seem to know what they are doing. I would recommend them anytime. Thank You

They did a good job. They were prompt and did good work.

Even with the reworking of fittings and pipes job was done quickly. Workman was prompt and courteous.

Called in and they were out in a few hours. Very nice and prompt. I tried to use Drano and a plumbing snake and it was of no use. I then got some Sulfuric Acid. Now we have to buy a new sink.

We called him on a Saturday and he was out the following Monday. He was professional and made sure everything was cleaned up afterwards and the price was good as well. He was willing to come out on the same day we called him. He told us he could tell us what to do to hold it off until Monday and he would come out then (to save us the Weekend rates). Excellent and we use him again for future needs.

From the time I phoned with my problem on a Monday morning, until the serviceman arrived was about an hour. I had already suspected the 18-year-old disposal wasn't repairable, but he checked for a jam or other simple solution first before replacing the unit. He was quick, quiet and neat.

First scheduled service was rescheduled due to an emergency service. Ron came out, replaced Sillcock with my help. First attempt was unsuccessful as it leaked due to too short of a pipe used in replacement. I'm not sure if I was charged for the extra labor involved in redoing the work after the first attempt. Appeared to be only charged for 1 set of supplies though. Ron was courteous. Gave B for quality due to first attempt failure and no clean up of mess made by cutting drywall.

They came out and did the work quickly. The price was unbelievable and we would use them again.

Needless to say, I won't be calling Jerry again.

Very personable! Willing to do the work as soon as they can and accommodating.

Ron came out and did various things to determine the leak and what was going on, for about three hours. Ron was very receptive and very courteous about everything he was doing in the house. I didn't feel that other companies that I called would be as aggressive at finding the source of the leak as Ron was. Ron actually cut a hole in the drywall to find the source and then fixed the problem.

They arrived on time and quickly found the area of the leak. Despite freezing temperatures they dug down to the problem by hand. They replaced the old defective area and had water restored to our home before noon that day.

Very responsive and fixed the problem very quickly. I was surprised by the fee but then again I don't hire plumbers often.