INSIDE & OUT DESIGN SERVICES LLC

Things went well for a while and we were generally pleased. Some of the subs had to be replaced and the project took much longer than expected but I know that we were partially responsible for those issues. What was extremely disappointing and the reason for the low grades was the ending of our relationship with this company. After 2 years and LOTS of money, they simply quit doing any work (the bills continued though)! I started working with the subs directly because months passed without any word from Inside & Out. When I contacted Jon Carr, he said he would get answers, but then, no word. I finally received a very brief letter from Jon saying that they could no longer work on the project. After hundreds of thousands of dollars spent - no call, no follow - up. Mr. Carr could have avoided this negative report with the common courtesy of a 5 minute phone call, but he chose not to. Unprofessional, indeed.

Took several phonecalls to get John out to see us, but he did come and was very helpful and I loved his ideas. The only problem was that he never responded back with a proposal, even after at least 2 phone calls. Saw him again several months later at the Flower Show and he promised to have someone call us and we heard nothing. We have since contracted another landscape architect to do our design work.

THEY SAID THEY COULD CORRECT A DRAIN PROBLEM BY DOING A GRASS SWAIL WHICH TOOK CARE OF THE SURFACE WATER. THEY DIDN'T TELL US THAT WE NEEDED A DRAIN TO TAKE CARE OF SUB-SURFACE WATER. AT THE END WE ASKED THEM ABOUT THE DRAIN AND THEY SAID THEY DIDN'T DO IT BECAUSE WE WANTED TO KEEP THE COST DOWN, BUT THEY DIDN'T TELL US ANYTHING ABOUT THIS DURING THE PROCESS. THE DESIGN WAS EXCELLENT, THE PLANTS WERE FINE. THE DESIGN WAS GOOD, BUT THE EXECUTION WAS LOUSY.