Earth & Turf Partners LLC

VERY poor customer service. It took many days to get a quote, I got "nag" messages several times that had nothing to do with my request, and when I responded to they they could not say either why I got those messages or when I would receive the information they were to give me. When I finally got a quote, I requested that some sand and soil amendments be put down on my lawn in addition to the materials they had suggested (I have crappy clay soil in a new neighborhood). "Donnie" refused saying they could not spread sand or know what the amendments would do (it is made for lawns). I said I could put the products down before they get here (I can spread sand, just would rather pay someone to do it for me! Donnie said it would be better if he didn't work for me, and I was happy to oblidge! I only had them quote since they were the only company I could find that would do a soil analysis. I had already chosen another cheaper and higher rated company to mow my lawn and do fertilization for the rest of the year, but I was "throwing them a bone" to do the first treatment since they did the soil analysis. I'm glad they felt I was a pain to work with, now I have no guilt giving the business to a company that has earned it!

Excellent job and the best price I could find. Very neat and clean and professional.

AWFUL. A few months ago, I wanted to get an estimate and speak to the owner for our yard. I had a feeling our yard had grubs, so I went on their website, sent in a request to be contacted. I didn't hear anything from the online request. I then followed up with 2 separate calls into Earth and Turf, and asked to be contacted for our yard. I REALLY wanted to give a local company our business. So, after 3 separate attempts, I stopped by their store, and asked to speak to the owner. The guy I spoke to was the owner. Donnie said he could be out to our house to give me an estimate later that week. Our yard kept getting browner and browner, and I knew something needed to be done quicker than the end of the week. This was on a Tuesday, I called TruGreen and they agreed with me that our yard had grubs, they applied grub control and had it done by midweek. I contacted Donnie, and informed him that I needed an application earlier, and not to bother about coming out to our residence. He apologized, and said he was sorry about the lack of communication by his staff. So, since I had his email and since we had corresponded, I was wanting our downspouts run with new tile out to our yard, away from our house. I contacted Donnie on his email, asked him if they did this type of work on 9.18, and he got back to me the same day. On 9.19, I wrote him back, said I'd like to meet him, and gave him some dates and our address. NEVER HEARD BACK, AGAIN. I hope I'm the only one that has had trouble with this company, as again I REALLY wanted to support a local company. However, when I contact a business, if they are truly interested in life long business relationships, if they aren't organized, they will lose customers. And, I'm one that tried twice to give them my business, but I'm now DONE. This will be my first F rating, but feel they totally deserve the rating. The rating is for follow up and communication. Their product might be good, just never found out. They lost future mulch sales, spring and fall clean up, tile work for downspouts and consideration for full time lawn service as well as fertilization.

unknown

Very responsive, professional. The lawn has not improved very much after several treatments so far.

My initial phone call was not answered. I received a return call the following day. The gal was pleasant on the phone, but we had some difficulty finding common time when they could have an estimator come out to the house, to see where we wanted to have work done. She agreed to send someone by, at their convenience, when we were not at home, and advised they would call before they came out, and then send a quote in the mail. Several weeks have now passed and nobody ever called, or came out, or mailed a quote, as far as we're aware. Needless to say, we've found someone else to perform the work already; if we're pleased, they'll be getting our return business.

I purchased 7 cubic yards of topsoil/compost from another company which sub-contracted Earth and Turf for delivery. The truck and driver arrived when expected. I already had laid out a very large tarp at the top of my lawn next to the driveway since I wanted to spread the soil all across the front of the house. The driver said he could dump the soil right in the middle instead of by the drive which would make less work for me to spread it around. I mentioned my heavy, clay soil that was still damp from a heavy rainstorm four days earlier and I worried about his driving on the lawn causing ruts; however, he said it was solid enough. We folded up the tarp since he was going to dump the soil in the destination area. Unfortunately it took him 3 or 4 tries to position the truck, all the while creating deep ruts in the lawn, and at the end, he dumped the soil a good 15 feet away from the house. In the end, he said he should have dumped it on the tarp at the original location. I think with more experience the driver will gain the skills necessary to position a truck more effectively and efficiently. I called the company I had purchased the soil from and asked if they could even out the lawn with a water-filled roller or if they had some other suggestion for a fix. They said they would contact Earth and Turf for a fix and if I wasn't satisfied with their solution, they would fix it for me themselves. However, Earth and Turf called right away and offered to put in new sod the next day. It doesn't look great but I feel confident that next Spring it will be just fine. Donnie at Earth and Turf was very pleasant and easy to work with and I'm pleased with the fix.

It went well. They worked well with our odd timing requirements.

Tree stumps were removed in the summer but then had to wait over 1 month to have the trees installed. It was somewhat out of the control of Earth & Turf because they were waiting for trees. Communication could have been better to keep me informed.

I waited for three days before I heard from Donnie . The woman who answered my call about the delay explained that Donnie is also a volunteer firefighter. So I let the delay go.. After all fighting fires saves lives and people's prize possessions. When he did come by we discussed in detail what I wanted to be done. When the contract arrived I noticed that these details were not written in to it, Just mulching, trimming of ground cover from the stairs too the back yard: same for the front-weeding and mulching. I guess this is "My Bad".for not calling office, but I was in the hospital and still quite ill the day the crew was here. I just trusted Donnie to do a great job. oops Several of my neighbors asked me who I decided to use. I know that she called you for an estimate and got the same run around trying to get someone to her home. She chose another company with a very competitive bid. I was so glad about that - you hate to recommend a company who is not giving the service you expect. Sincerely, Mary l. Cooling

Provider did not come at specified time. I had to call to determine approximate new arrival time. The providers were running late. Did not clean out around shrubs. Applied new mulch on top of debris.

I have been very happy with their service. They do a nice job mowing and edging each week...and they always show up which is appreciated. Weed control and fertilization have also been going well.

Did a great job. Am very satisfied with appearance. Clean up was excellent. Yard looks great!

They are very easy to work with. They are easy to reach and they get back to you as soon as they can.

Great - we have already called for Donnie and team to do the same this year!

they were great...friendly, reasonably priced, reliable

We have been using Earth and Turf for winter plowing, and they are so responsive - after a winter storm, they are there quickly to clear out our driveway (which is the length of a football field). We then contacted Donny to talk about helping us clean up our landscape. We used Earth and Turf for creating trench edges around all our landscape (we have a fair amount), cleaning up weeds and then mulching. The outcome was great. They made recommendations on a darker bark mulch that they thought would fare better through the winter (and it has). We are getting ready to have them do some additional landscaping for us in 2012!

They were prompt, and did a great job.

They are excellent. Donny the owner of the company is great and has great customer service.

I received a quote to cleanup leaves, twigs and debris (spring cleanup), trim tall grasses to ground level and spread 30 yards of mulch in the front and back yards. I purchased the mulch separately. The areas to be cleaned up and the work to be done were very well described to Donnie Starwalt, the company representative, before the price was given and accepted. Unfortunately, the work was supervised by Ryan, the mowing person, who obviously has a lower standard for quality work and a lack of recognition of perennials and bulbs, as many were hacked off at ground level. To push the job, mulch was spread over leaves and debris, and many areas of ivy and groundcovers were never cleaned up of leaves, at all. After claiming they had finished, I called Donnie and met for a walk-around on a Friday evening to point out the numerous problems, piles of trimmings, leaves left in beds, even at the beds by the door(!), and mulch covering up plants. He agreed that the work was well below standard (putting it kindly), saying his landscape supervisor had quit, and he was in a bind, thus using his mowing person who really didn't know much about landscape work, that he appreciated my knowledge of quality work, and willingness to give them another try (I owned a landscape management business 20 years ago). He agreed to come back out on Monday to make it right and pick up the final payment of $300. The crew spent only 2-3 hours on the job, leaving a tremendous amount of work, which my wife and I have now spent 2 weekends finishing. It is not about the money I paid, in full. It IS about the cleanup I did not want to do, myself. Half a job at best! Apparently they don't know how to do better work.

Did a good job. We did not have any complaints.