Claghorn Custom Flooring Inc

Fantastic! Spencer was very responsive to questions and store staff was very patient as I picked through flooring options. Installers were very fast, quality conscious, and left my home spotless when they were done. I will definitely use them again!

The work was FANTASTIC. The old matched the new perfectly and you can't tell where it was added. The stain was even and everything was finished exactly how we wanted.

They came out and gave us an estimate on carpet, it was fine.They responded to the initial come out and things like that.They more or less wanted us to follow up in store and we didn't follow up in store and they didn't follow up after that.

Great overall. very nice finished project. Sometimes things took a bit longer than expected and you definitely pay a premium price but you do get top quality product.

Janice came by my place of business to meet with me about removing a floor and replacing it with a new one. She was timely and very courteous, easy going with excellent social skills. We discussed the floor I wanted, very tough floor to get to match however, Claghorn's did it!

This company is AWESOME. Claghorn Custom Flooring has provided excellent service for all the jobs we asked for. Kent came to our home and took his time measuring and listening to what it was we wanted. He then provided a detailed estimate for each of the projects we had asked. We started with an update in our guest bathroom and then a demo and remodel of our master bath. Kent and his wife were extremely helpful when it came time to make our selection of tile, accent border tile, vanity, counter top etc. His showroom has so much to choose from. Kent's knowledge of the products, assistance and eye for design were invaluable for choosing the best product for the area we were changing. We had the pleasure of working with both Lance and Cody as they remodeled and updated our bathrooms.Their skill of their trade and meticulous attention to detail was amazing. They were very professional, punctual, friendly and caring, always taking the time to check with me along the way to ensure that they were proceeding as I wanted. They have done a wonderful job, Then for our flooring and carpet installation we again were very pleased to work with Joe. He as well was extremely adept at his skill and meticulous with details. Always wanting to please me....the customer. Kent Claghorn has been a wonderful, kind and caring person to work with. Due to family medical issues, he has continued to work with me regarding scheduling the work. This company, Claghorn Custom Flooring is a wonderful service provider and I would highly recommend them. Such a pleasure to work with them. Thank you for such a wonderful update to my home.

They gave me an estimate quickly. I just went with somebody else.

I would use them again in the future.

Lance and Cody made an old house floor that was sloped almost 2" completely level with meticulous attention to detail. They used artistry to lay ceramic tile in a beautiful herringbone pattern just as I desired. They had not done a floor like this before, so they checked in to periodically to ensure the design met my expectations whether it was grout color or placement of the design. I am very pleased with their skill, punctuality and pleasantness to work with. Thanks for a job well done!

Very helpful assistance was provided in the selection of suitable tile, with prompt follow up to measure, quote and carry out installation. We were completely satisfied.

Did a nice job. In one room they put in wall to wall carpet, and in another room put in an area rug

Claghorn Custom Flooring provided top-notch service from our first encounter through the end of our project. Our bathroom and master bedroom are gorgeous. When we visited the showroom, Kent Claghorn, the owner, and his employees gave us a great deal of personal attention. After listening to our thoughts, Kent showed us an unusual floor material that we loved and then helped us identify a complementary shower tile. Two of his store employees later helped us choose the right mosaic trim. Choosing complementary materials is harder than one might think; the choices seem endless. Kent was very responsive as we scheduled installation to start the Monday before Thanksgiving. The holiday caused the job to take a little longer than one might expect, but the installers -- Lance and Cody -- were very diligent. To call them installers might be understating their work; they really are artists. They also are friendly, pleasant people to have in our home. The same goes for John, the electrician/plumber. Kent showed up regularly to check on the job and made sure every last detail was handled. We highly recommend Claghorn Flooring.

Outstanding service. Great communication and price was in line with Lowes

It was very good, they were reasonably priced, they delivered what they promised in a timely manner and we were very satisfied. We spent around $900.

Their installation team was busy and they ended up assigning a subcontractor to our project. This subcontractor was supervised by our general contractor for the project. The general tile work was nicely done but took longer than expected and the team at Claghorn underestimated the amount of tile needed. The pencil tile border in the shower has too much grout in some areas and not enough in others. When my contractor expressed concern to Claghorn, they came out and took pictures but no other action was taken. My biggest frustration was the way this subcontractor worked with my contractor. The subcontractor was uncommunicative, didn't show up when he said he would, and left earlier than he said he would. It was a subcontractor, so I don't know how their regular team does.

We decided to change a vinyl kitchen floor to a solid wood floor. We've never had wood floors before! We went to the showroom and dealt with Janice, one of the salespersons. We told her what our requirements were for consideration,including that we have a dog. She started pulling out samples, mostly hickory, which is a harder wood. We took several samples home. We narrowed it down to two samples of hickory. One sample was very "splotchy" in color, having lots of variation from really light to really dark tones. A second hickory was more uniform in wood tones, with lights and darks but not near the contrast in color as the other one! We liked the second one better because of the more Unicom wood colors. She did mention that hickory samples "can sometimes have variations in color". We trusted the sample we chose and said to go ahead. Well, when the floor boxes came, we saw that some boards were practically blond and some were almost blood red! Janice was called and she assured us that there would be lots other nice colored boards in the boxes that filled our dining room. An installation day was set. We stopped the men laying it and she was called out to see what we considered to not be the floor color we ordered. Numbers were checked and it was right. Again she assured us there would be plenty of nicer colored boards, so the men proceeded with their job. As the floor was getting more and more finished, one man laying it came to me and said there had been a mistake in the ordering, that there wasn't enough wood! Janice had NOT added the wood for the hallway outside the kitchen, onto the order! They did what they could and said they would be back after the weekend (this was Friday). Another week went by waiting for the other wood. It finally all got laid. Each day that went by, we could tell we didn't like it. We called Kent Claghorn to come out and see it. First he said to wait a week or so and live with it and we'd probably "learn to love it". A few more days went by. We called to say he had to come look. He came into the room and said "yup, that's a hickory floor!" We said it didn't look anything like the sample and he said he'd contact the rep for the wood company and have him come out and look at it. We said okay. We waited and waited and no word, and finally had to call THEM. They said the rep had been there and just looked at pictures he had taken and was NOT going to come out after all! The rep was going to talk to his boss about it. Another wait without any word from Claghorn's. So again WE had to contact THEM. The wood company would not do anything. Since we weren't allowed to talk to the rep ourselves, we had to wonder if he was even contacted!! We had no way of knowing. We asked for a new floor and what could they offer us as compensation. Kent Claghorn's offer was to make us pay for everything all over again, with only a few hundred dollars taken off the whole project! We asked how much we owed (we had just paid about half at the beginning of the project ), paid it, and have never set foot in their place or talked again! Bottom line is, their salesperson and customer service stinks!

Janice from Claghorn made the arrangements. She is very professional to work with and has a good eye for colors and arrangements. The installers were very good. They did excellent work on the flooring and kitchen. My wife and I plan to use them again for some other work we have in mind.

On time, professional and did a great job. I have already recommended them to others.

We had been shopping at several other carpet stores when we found the quality of carpet at the best price. We went to Claghorns with the sample of carpet that we wanted, and even though they did not have samples of that brand in stock, they were able to order it for us at the same price that we had found at other retailers. They also offered the fastest turnaround in having it installed and were able to promise to have it completed when we needed it. Our sales rep Janice was very friendly & helpful. The installers were very friendly, on time, & even placed a leftover piece of carpet in our stair closet, without us even asking them.

The sales consultant measured and gave us advice based on our goals. She was patient while we thought about our choices, and quickly showed us different samples, found answers to our questions and so on. The price was very competitive with other companies (including big box stores). It did not take long for the carpet to arrive. The installers were polite and very professional. There were a few issues that had to be addressed when the old carpet was removed, which they did without any dilly-dally (or extra charge). Because we were doing so many rooms, this was a multiple day process. At the end of the day, they left everything clean and neat.

I messaged them a week ago about an estimate to install carpet in my basement via the Angie's List app and still no response as of today. I love Angie's List and hate to review a company like this, but to take a week to respond for an estimate is unprofessional. I was hoping to use a local company in Zionsville.

From the initial sales call at our home till the completion of the work we were extremely satisfied with the professional nature of the staff and their attention to detail. They were very easy to work with and handled working around some of our heavy large pieces of furniture without any complications or damage. They were also able to match the existing hardwood installed when we built the house in 1995 exactly. If someone is looking for a great looking job consider Claghorn Custom Flooring.

They were easy to work with and professional. I would use them again.

Claghorn was very knowledgable and professional. They did an excellent job in all aspects. We recommend them to everyone!

He and his crew were prompt to the scheduled appointments and worked with the home builders. He was efficient and very nice to work with. He had a nice selection of tile and flooring to choose from. He has beautiful workmanship and very nice ideas as to how to lay it and make it look better. He did custom work on the walls and did a beautiful job!