Barthuly Irrigation Inc

I have used them for several seasons. They are professional on the phone, send out written materials as needed, arrive as scheduled, perform services as expected and try to be an convenient as possible for the customer needs. Very professional organization. One season I had to reschedule three times due to unexpected conflicts and they were very accommodating plus never demonstrated frustration with the need to make the changes.

The provided good quality of service and were timely. Their price was reasonable.

O.B. scheduled a date and time to meet to with me to go over the plans to install an irrigation in our yard. He was very thorough on explaining the process of the install, the maintenance and warrantee of their installation. O.B. was fantastic to work with, he was always available by phone or email, if or when I had a question. The installation was a two day process. The two different groups that came out to do the installation were all great. A couple of key points that are worth mentioning are: 1. they dug deep lines, around a foot deep, to prevent freezing of the lines 2. they placed the boxes in areas that are not noticeable, such as the side of the yard and in one of the flower beds. I've seen other jobs, and the boxes are in the yard, which is what I did not want, and they accommodated my request. O.B. was also very precise in placing the heads of the spriklers, to ensure we have appropriate coverage on all parts of our yard. Finally, I was very impressed with the warrantee that the company offers, along with the service they provide for a couple years. The warrantee and service provide me with reassurance that the work they performed was done correct. The installation was late October, so we were not able to enjoy the benefits of the system throughout the year, but I'll definitely update the comments next year. Barthuly also followed up with a thank you note, making sure the process went smooth and as we expected. After spending the money and making the investment in an excellent irrigation system, it's nice to hear from the owner, who appreciates the business.

Great communication and execution. Thanks!

We use them all the time. They are always responsive and call right back. I think their price is good and the quality of service is excellent.

They did everything fine. I give them an "A" across the board and I would use them again.

I pay about $250 a year. They are great. They send a letter and I check off the services that I want and pay for them and it is done and they just do it. I've used them forever. Their prices are very reasonable. There is nothing I would change.

Bad experience resulting in a costly repair which I had no idea about until the system had to be started again this spring. Will never use again

We have had Barthuly service our sprinklers for the past 7 years. We usually have had good results. This year has been different. We received the schedule of the opening dates for each of the zip codes service by Barthuly. Since we do not have an access door, we have to schedule an appointment for the technician to come and test the sprinklers. The staff has always been friendly including this most recent visit. The technician arrived during the time window and turned on the system. After replacing one of the sprinkler heads, he gave me a copy of my back-flow results and was off. Directly from their service contract, it states that spring start-up includes, adjustment of sprinkler head. So imagine my surprise when we turn them on for the first time this weekend and the front sprinklers instead of watering my lawn, are spraying into the street, spraying the driveway and one is doing nothing but gushing like a geyser. It was the weekend, so I called the company and left a message asking to be contacted first thing in the morning. By 11am, I got tired of waiting and called again. I spoke to a very polite woman named Megan, who apologized that she had not gotten to call me back, I was on her to do list. Her first available appointment was over a week later. I work and can't take the day off to sit home and wait for phone calls or technicians to arrive. It will be almost 2 weeks until we could find a time for me to be home and for them to come. I think it is ridiculous that they do poor work and I have to be inconvenienced. I work in the service industry and I understand that sometimes things just aren't done right especially when in your in a hurry and over booked, but I never make MY ERROR inconvenience my customer further. We are expecting hot and very dry weather for the next week and I have a sprinkler system that I can not use. As a long time customer, they should do what is right and fix what should have been done in the first place. For now they get an F. They have failed to deliver on the basic level of the service they were contracted to do. In the mean time, I am looking to find another service. It will depend on how they respond and fix this situation if they get a regrade and our business for next year. Update: The owner called the next day and a member of the team stopped by to assess the issue. I was not present but my husband said the gentleman asked many questions and after looking at the system was able to quickly correct the issue. I appreciate the quick response and the respect they showed in correcting the issue.

The company owner was very knowledgeable. They weren't the lowest bid for the job but impressed me.

Contacted via email and telephone. Had one email response after two weeks and responded back the same day. Gave a date to get together - never heard from again. Never responded to the telephone. How this contractor gets A's is beyond me.

They are a very big company. I would definitely recommend them. They did a good job. We checked out several other ones, and their price was one of the best. They did a really good job in installing it and then in the spring and fall. They have done a very good job, so we paid. We had to call them. They scheduled their spring and fall work. They were here within the time they said they were going to be. They were very professional. They sent us a lot of information before we bought, and their follow through was very good.

The startup went fine and the service rep set the irrigation timer as well. The backflow valve was at least 24 yrs. old, so I wasn't surprised that replacement was needed. The price was fair and did not take long to get it done. The rep demonstrated and explained the valve test procedure which indicated it's failure, prior to replacing. He contacted the office to verify pricing and as to whether he should collect a check, but they said they would bill me for the part. The rep suggested another possible service, that is, moving irrigation heads, but he did not make this a hard sell. I passed on this, but may consider early next year. I was pleased at that they were able to arrive within the week following my call. There were two services I used last year, one of which I decided never to use again, the second was sufficient and I planned to use this year, but they wouldn't return any messages--they were available only by pager. Overall, this business seemed pretty decent.

. We are the fourth owners of this house since 1993 and they are the ones who put in the irrigation system and so we have just stayed with them. They are very punctual. Whenever we have any problem with the sprinklers and we just call them they usually come out the same day or the next day. They come do the start ups, the mid checks and then they minimize it. If there is break or replacement of the sprinkler heads or in the pipe they give us a certain % off like a 10% off.

Excellent. I have been using them for over 7 years now. They shutdown the system in the fall and start it up in the spring (as well as doing backflow testing). They have always been very responsive and have done an excellent job of keeping me apprised of problems (or potential problems). This spring, two of the seven valves in our 17 year old sprinkler system failed, so I had them replace all seven valves. I also chose to replace the control unit at this time, Russell (the tech who diagnosed the problem and did the valve replacement and controller install) did a great job. He kept me fully informed as to my options, costs, etc. He did an excellent job, is is one of the reasons I will remain a loyal customer.

I've noticed that all the employees are very knowledgeable about what can be done, and they will give you the most economical option.

It was a service call. They installed lighting for us. They are easy to work with. They are prompt and they get the job done quickly.

I found them on Angie's List. They did what they said they would do for the price that they said they would do it for. They were on time. Their price was good. They were friendly and professional. They are real good.

I used Barthuly for a customer who was having a problem with the cycling of his irrigation system. My client installed this system on his own 11 years ago and is fairly handy at solving his own problems. He called to see if I could help and I thought it would be important to bring an expert to help solve this problem. The lady I spoke to at Barthuly was very helpful and scheduled an appointment for us on the day we needed them. I ended my conversation with the understanding that Barthuly would call me when their technician had left their office to go to the jobsite. They never did. I ended up calling around 9 a.m. asking if they were on their way and the same woman I made the appointment with said they were already there. I was on another jobsite and had to hurry to keep them from waiting. I arrived and Travis was very nice and seemed eager to do the job. We immediately went downstairs to the control module and Travis tested the equipment. He couldn't find anything wrong so we went outside to the valve manifold and had my client run through the three cycles. The second one wouldn't cycle on and the third had pressure issues. Travis, again, got out his test equipment, testing the solenoids, and according to him, couldn't determine any problems. I brought a solenoid, just in case we needed one. Travis decided to change the number two solenoid and still nothing. He then went to his truck and got a commercial rated solenoid and put that on the third valve. That shut the entire system down to where nothing was working. I was concerned this might have damaged the system. At this point, it became obvious that I or my client could have done this kind of trial and error to fix my client's irrigation system. There was no expertise involved in trying to solve this problem and I became disappointed in the way the appointment was going. After two hours, Travis left and I was still left with a system that didn't work. I determined on my own that the third solenoid was not testing at the same level as the new solenoid so I decided to replace the third solenoid. This did the trick. This took me about an hour. The system worked perfectly after that. Unfortunately, Barthuly was no help. Needless to say, when I received their bill for over $200, I was disappointed and angry. I made the mistake of not calling to inform them of my dissatisfaction and why I wasn't paying the bill. This was my fault. Finally, a few weeks ago, I got a call from Larry Barthuly. The conversation started out polite and I apologized for how long it had taken me to communicate. I began to inform Larry of my experience and why I wasn't going to pay the bill. Immediately, Larry insinuated I was lying and that if I didn't pay, he was going to lien my client's house. Not once did Larry listen or offer any consideration to what I was saying. He didn't even care what had happened but indirectly agreed that if what I was saying was true, he could understand why I wouldn't pay the bill. "How do you expect us to know that, if you don't tell us", he said. I agreed and Larry continued arguing that he had GPS evidence his technician was there, which I never said he wasn't. Finally, after confronting him on the fact that he had not once apologized or seemed concerned about the performance of his company, he hung up on me. Very unprofessional. I understand Larry's frustration in the timing of my communication with his company but I will not pay a company for something they didn't do. Showing up is not enough. I received a letter last week, reviewing our conversation and Larry is still threatening to lien my client's house if I don't pay him. Thankfully, lien laws prohibit any filings after sixty days from the last day the work was completed. Very unprofessional.

They were very repsonsive and did a great job. The people that did the work were very professional.

It went well. We received several bids and this one was the most impressive (although not the cheapest). Ken worked with us on the details and even suggested we use the pond as a water source. It is more eco-friendly, although there will likely be more maintenance because of the silt in the pond. They finished the job in a few days time and worked closely with my husband, the perfectionist engineer. They also spoke with our neighbor to ensure placement of several of the sprinkler heads to make sure we were not encroaching on their yard. Our lawn has never been greener!

Our system was installed by Barthuly about two years ago. Since then, we have had problems with sprayers not shutting off during a cycle. We were told that this is not uncommon and that if we were worried about it happening while we were gone on vacation, we should shut the system off. The reason we got the system in the first place was to make sure our lawn and gardens didn't dry out while we were gone. The most recent service call for the same problem was (according to the service man) that some of the plastic 'flash' from the spray nozzle had broken off and lodged in the valve so it wouldn't shut off. Each time we have been charged $79 for a service call to correct problems which should have been corrected when the system was installed. We were disappointed with our experience with a company which had such a high rating on Angie's List. We have now changed to another company.

Good experience from start to finish. This was a major job that involved almost 6 days of labor.

They are a really good company. They offer a good service with a good price. They are an overall good company. They always keep their appointments.

This year they did not reply to my request and just did not show up. I was never notified that they would not complete the service that they have done over the past years. What Barthuly neglects from their report is that my system was installed as a self-starting stopping system and they new this. Consequently, I did not need their start-up service but needed the back-flow test and various adjustments, etc. They did not allow me to pay as you go as they suggest. They just dropped me from their schedule.In any case, I have found that Walker Irrigation does not have these limitations but has good quality and price.