What this company has done is still under warranty and they have not returned any of my calls. They didn't do any of the work that they were supposed to do. There were three contractors working on this job. Don Dupree did a good job on the garage and he does good work on his own but any work done by the Restoration Doctors has not been completed successfully and they will not return any of my calls.
Description of Work: They put a new roof on the house and installed new siding and also did the garage.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$30,000
Barbara W.
10/2011
1.0
awnings, remodeling, roofing, replacement windows
+ 2 more
They came to my house and offered their services after the hail storm. My neighbor and I decided to use them and signed a contract. I've paid them $12,000 and gave them a copy of my insurance policy, which I found out later I should not have done. They just charged me the full amount of what my insurance would pay without a proper estimate. They have only been here sporadically and have not finished the work nearly 3 months later. They just show up whenever they feel like it. They were supposed to replace my awnings, but said they couldn't find them, so they just spray painted them and they are already showing rust. They had an inexperienced crew out here to do the roof, and they were unsupervised. For weeks, I've had tape around my windows from an unfinished product. They just sent me a bill for the total amount, but I don't feel that I should pay it. They said this would all be finished around the end of July, beginning of August, but they don't seem to be finishing anything.
Description of Work: They said it would take a day for the roof and about a week for the siding, replace the awnings and windows, and other little things caused from hail damage during a storm.
Rating Category
Rating out of 5
quality
3.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$12,000
Response from Restoration Doctors LLC
At present, we are preparing for a court date with this homeowner. As would be expected, our recollection of the events that have brought us to this point differ greatly from those of the homeowner. Please note the following: 1) We did provide an estimate for the scope of work requested by the homeowner; 2) Per the request of the homeowner, we reallocated monies from the insurance summary report to install additional windows; 3) Because the awnings were more than 30+ years old, we war unable to locate replacement units; therefore, we made efforts to repair the awnings. The outcome of the repair was not satisfactory; therefore, we refunded the money; 4) Our crews are experienced, and carry their own liability and workman's compensation insurance; 5) Upon completion of the project, and when the homeowner refused to pay the outstanding balance, we requested the homeowner provide us with a "punch list" based on an inspection from a licensed professional. She refused. She did provide a verbal list of items she deemed to be unsatisfactory. Upon receipt of the verbal "punch list", we completed 100% of the items in dispute. Subsequently, homeowner still refused to remit final payment. Ultimately we were forced to file a mechanic's lien and a lawsuit to protect our financial interests.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Roofing,
General Remodeling,
Windows,
Siding,
Gutters,
Awnings,
Masonry,
Insulation,
Fencing
FAQ
Restoration Doctors LLC is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 7:00 PM
Tuesday: 8:30 AM - 7:00 PM
Wednesday: 8:30 AM - 7:00 PM
Thursday: 8:30 AM - 7:00 PM
Friday: 8:30 AM - 7:00 PM
Saturday: 8:30 AM - 12:00 PM
Restoration Doctors LLC accepts the following forms of payment: Check,Financing Available
Restoration Doctors LLC offers the following services: Repair and replacement of roofing, siding, gutters, insulation, & interior and exterior remodeling.