Precision Comfort Systems Inc

PCS was great. In short order, the technician was able to determine the problem and give me the right advice on a replacement. I've used them before for service calls on my furnace and they've always done a great job! I highly recommend them.

It went alright. That was fine. It was okay. They did what they said they would.

I purchased a deal with them which turned out very well.

It went fine. We must have found them through an e-mail from Angie's List. I'd tell other people to use them because they did a good job and they were able to deduce the problem but they didn't stir me to buy their new heat pump. They saved me like 7 grand. The price is comparable. I guess their price is the same as anybody else's. I'd use them.

My experience with them was very good; it was fine. The guy who came out was very professional. He looked over the units, checked them and told me what was going on. It was done very professionally. He came soon after we set the date. There was no additional charge. He did exactly what he said he would do. He was timely, came here on time. He did a nice job. He explained things to me. He was out of here in no time at all.

They showed up on time. They called back, and showed up on time and did the work. It's a positive feedback. The big deal price was $59. They had to do some repairs on the system. So there were additional charges. Nothing really stood out. With regard to price, I don’t have a reference point because I didn’t really have other quotes on the parts from other people. So I can't really tell. With regard to quality, the part works fine.

When I called to set up an appointment the folks were extremely friendly and helpful. The technician was on time and completed work promptly. The Geothermal unit wasn't getting water due to bad well pump. Precision cleaned unit and replaced humidifier filter. Precision Comfort are experts on geothermal units and I will use them again in the future.

At the time, I was pleased with the inspection. They showed up on time and performed the work I paid them for. I had my service performed on 10/28/14. However, on 2/3/15 the motor on my heat pump went out. When I called them back to see what they could do for me, they essentially told me the inspection comes with a 90 day warranty and we were outside of that window (by under 1 week). They told me it would be roughly $100 to come out and make a service call. I was very disappointed with this response and decided to go with a different highly rated company on Angie's list. I will not use this provider again because customer service and how you treat a customer is very important to me. I was not looking for free repairs, but I do think a free service call was warranted in this situation.

Very responsive and professional organization. I have a maintenance contract with them and all work was performed for the cost of a service call, nothing additional. I have use Precision Comfort Systems for over a decade and would highly recommend them. The water furnace is very efficient and inexpensive to run and their service could not be better.

Polite, professional and courteous...Offered great advice beyond the repair.

Technician was professional. Performed the work in a timely manner and explained what was malfuntioning with the heat pump.

Jerry Ehemann arrived promptly at our home 8/28/14 to provide us with an estimate. Jerry was very knowledgable about the equipment and was able to give very detailed answers to our questions. He was an installer prior to becoming a sales person, so this explained his abundant knowledge of installation and operation of heating and cooling devices. The estimate was very competitive with other estimates we received, and included rebates to further enhance the offer. Jerry was very honest and straight-forward with his presentation. I specifically asked about the cost of installing a new gas line to our home since our previous furnace was electric. Again, Jerry was honest with a figure of about $500 in labor and materials. In a previous estimate from a different company, we had been told that a new gas line to the house would cost as much as $9,000! Obviously, that was false information and we stopped considering that company after that point. Our new heating and cooling system was installed within approximately two weeks and included the following: 1. Carrier Infinity high efficient furnace with two stage heat and variable speed fan. 2. Carrier Comfort 16 outdoor condenser with matched indoor cased evaporator coil. 3. Honeywell Prestige digital thermostat. 4. Honeywell TruEase Advanced whole house humidifier. 5. Honeywell high efficient media style air filter and cabinet. Matt and Mike arrived early on installation day. They worked until 7:30 p.m., sometimes during a heavy rain, so that they could complete the installation in one day. They were very good about putting down floor protection and cleanup. Our new furnace is so quiet and heats very evenly. We are very happy with the equipment and the company. Jerry has made follow-up calls and indicated we should contact him if we have any problems or questions. Well, we did have a problem after the gas line was installed and turned on. The furnace would not fire up. Precision Comfort had the original installers on site within an hour and the problem was solved. A simple mistake of one white wire connected instead of another white wire. The furnace fired up and has operated perfectly since then.

Thomas, I wanted to tell you and your team, thank you very very much for adjusting the schedule to address my duct work problem. Your technician did a great job and was extremely professional, addressed my concerns and took the time to explain his solution as well as how my system worked. I also realize that this kind of repair really doesn?t fall under warranty work, and you didn?t have to do it free. I really appreciate your gesture! This is the kind of customer service and professionalism that creates a long lasting relationship and great word of mouth referrals. It?s nice to know that companies still exist that have fundamental values around quality work, reasonable fees, and are just good sincere people to do business with. Thanks again, Michael Zaccardelli

Went well met and exceeded my expectations.

The technician was prompt, thorough, answered all questions, and even showed me how to shut a stubborn furnace filter access door properly and fasten it. I'd use them again.

Everything went very well! Spoke with Ryan over the phone and he provided excellent customer service and was able to schedule us a same day appointment. Great job Ryan! Service tech was on time and addressed our issue. Would definitely use again and recommend!

Precision has been great ever since the 1st phone call! We had talked with three other companies (will review them under their pages), all of which had either recommended a new unit or quoted the repair to be >$3,000 which seemed outrageous! Precision was our 4th call and I wish I had called them initially. They sent Thomas out the same day to inspect our A/C and informed us it was a leak and that could be repaired for much less than what we were quoted. He was very informative and helpful as we just moved in and now having to learn about HVACs.! We signed with Precision and had service within the week. Mark installed the replacement coil and even refilled the refrigerant that had gotten low due to the leak. Being a new homeowner, I'm very grateful to have found a company that is truthful, courteous, timely, and priced better than the rest! I highly recommend this company and will be singing their praises to everyone!

They know what they're doing. I don't feel like I've been charged for unnecessary repairs or inspections. They've been out the last few times and they told me everything is in good working condition. So far, so good.

Chris was early for the appointment (after Denise called to determine if this was okay). He performed the maintenance check on my air conditioning system and changed the filters (which I find difficult to do myself). He was very efficient, as well as friendly and accommodating. I am very happy with the services provided by Precision Comfort.

Jerry came out in Oct and assessed our home for everything necessary and advised us our house was a good fit for the geothermal system. After our heat pump went out in Jan. we decided to go for it. We signed paperwork in March. The winter and wet spring put them extremely behind for the drilling so we had to wait for about 9 weeks to get the project going. I might have marked them down for that, but it was completely understandable given the winter we had. Anyway, it took a few hours one day to go through the house and plan all the changes in the ductwork along with the new installation. So before the installation happened I had spent about 5 or 6 hours with Jerry just planning the whole thing. The installation took 5 days if I remember right. They even came out on Saturday so they could get the job wrapped up before my parents came to visit. I had to leave town at the end of the job, but Gary had already charmed my Great Dane so I felt confident about them working back in my bedroom, where her favorite dog bed is. Beyond all the quality work they did on the which I had contracted for, they noted that a breaker in the breaker box was not the correct one and could be a fire hazard. They told me what to get and I picked it up at Lowe's for them to install that afternoon. Then when they got to the back of the house, they discovered a pipe that hadn't been installed correctly and had leaked about 1/2 gallon of water into the crawl space. I wasn't happy with the job that plumber did in the first place and now I was really peeved. But Gary offered to go to Lowe's to get the parts to fix it - he said it was a simple fix. I insisted on going to get the materials myself. They could easily have told me to go call a plumber, but were happy to fix it. Above and beyond. Really nice guys all around. You can't go wrong using this company. In the end, we have moved from two hvac systems that never got the dining room or kitchen cool or warm, to one geothermal system that had the entire house cooler than ever before. The planning and installation was fantastic and we are so happy!

They were very friendly and courteous. They were booked out, so I went ahead and made an appointment. We were able to get our air conditioning fixed earlier, so I cancelled the appointment.

We called and in a couple of days we had a new air conditioner. They were very professional explained everything they were going to do.They really cared about our family. Thank You Precision Comfort Systems especially Jerry. We will let others know how good our experience was with Precision Comfort Systems . We will definitely call them when we need any more work done.

Technician Bill came out to troubleshoot on a warm day and the heat pump was unfortunately running just fine. He did measure a slightly low refrigerant level and added some, and asked me to call again as soon as the problem started occurring again. He thought that it might take a slightly cooler day for the problem to develop again. He was right, the next day was cooler and the problem occurred so I called. Bill came out again (for no charge) and through careful measurements was able to determine that the system had a bad TXV valve stuck shut. He was very courteous, polite, and extremely knowledgable and actually enjoyed explaining to me how the heat pump system worked and what all the components were (despite his long work day). Believe me when I say that a person like Bill is what we all hope for when we need repair services. Others at Precision I spoke to on the phone were courteous and helpful as well. I can see why Precision has received the super service award.

He was really good at explaining the details of the repair. He did a great job. He didn’t try to sell me a new system, he instead focused on repairing existing system.

Everything went well. I would use them again.