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NEW WAVE PROPERTY SERVICE

Lawn and Yard Work, Lawn Irrigation, Landscaping,


Services we offer

LAWN MOWING.

Reviews

2.522 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
23%
4
0%
3
14%
2
14%
1
50%


Rating CategoryRating out of 5
quality
2.7
value
3.2
professionalism
2.4
responsiveness
2.6
punctuality
2.4
Showing 1-22 of 22 reviews

Brian F.
09/2014
1.0
lawn service
  + -1 more
Jeremy said that my fir tree had bugs and a fungus and it should be treated. I hired him and he said that he would call before starting the work. He never called before he started. He ended up killing all of the grass around the tree. He said the only cure was to aerate the yard for an additional $65. I should not have to pay to fix his mistake. I ended up hiring another company to fix what he created. My new company said that Jeremy did not disclose what chemicals he used nor did he supply his state certificate number for using the pesticide. Both of those are violations of State law.
Description of Work: Fungus and bug treatment of a fir tree

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$80

Abhishek B.
07/2014
1.0
landscaping, lawn service
  + 0 more
On the day we had indicated as a preferred day we did not hear from the provider. We had to write them an email asking them to call us when they were on their way to work on our yard. At this point they replied stating, for the first time, that they appointment for scheduled for the next day. We reluctantly accepted. The next day we returned home to find that no work was done at all. We called them up and asked for a refund. At this point they argued that the service was performed and they were going to send someone to verify the work. Their rep showed up and verified that the work was indeed NOT DONE on our yard at all. At this point they attempted to reschedule for another day which they could not specify. In any case we found their reliability shaky and informed them that since the service was not performed in a timely manner we did not want the service at all and would like a full refund. They kept pushing to have the crew come some other day and do the service which would caused scheduling conflicts on our end. Then the rep told me that he would go back and let me know of a resolution by Monday morning of next week. All this happened on a Friday. The following Monday we did not hear from them till 10:30 so we sent them an email reiterating that we would not like to reschedule their service and would like a full refund. We received no reply till the end of the day when we were informed that their crew had stopped by our property in the morning and was performing the service. When they received the email from us around 10:30am they stopped working on our yard half way. After this they offered to only refund $50 from the original $310 that they charged us stating that they had done some of the work and seeded part of the yard. Additionally they stated that after 5 days of signing the contract they cannot refund the money as stated in the contract. Our take on the whole thing if they did not provide a service then they are in breach of their own contract. Pushing their service on us doesn't count for providing the service when we requested it. Our take on this business is as follows: Very unreliable Their crew and resources are very stretched and don't do a good job Extremely shady business
Description of Work: We contracted with this provider for the following services on July 1: Aerating Seeding At the time of signing the contract we were charged $150 deposit. After few days of the deposit clearing the credit card authorization we contacted the provider to schedule an appointment over email. We were given the option of two days and we chose the earlier of the two days. Read "How'd it go" section for the rest of the story.

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$310.5

THERESA G.
05/2014
5.0
irrigation systems
  + -1 more
Love them! That's why I don't look for anyone else. They come in and get the job done and blow everything clean before they leave. Wouldn't use anyone else. He's reasonable.
Description of Work: Jeremy's crew has mowed our lawn for the past 8 years. They are FAST, extremely professional and personable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$41

David A.
11/2013
3.0
lawn service, patios
  + 0 more
They quality of the work was excellent. The patio itself and brick work turned out great. Everything else was problematic. We could never get a hold of them. We never knew when they would be coming out. They tore up our yard, which was totally unnecessary. There was also other damage to our home and you kind of expect that when they are using large equipment, but the problem was that we had to argue with them to get them to fix everything. They repaired the lawn by releveling and reseeded the ground, but we had to water it every day in order to get it going which about doubled out water bill. When the guys came out it was hard to communicate with them. There was no supervision or project manager on site. I want to stress that the quality is excellent and that they worked very h****** the patio. Even though the quality was excellent, I would probably not use them again.
Description of Work: We used them August-September. They put in a patio.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$6,200

TJ B.
04/2013
1.0
irrigation systems
  + -1 more
I used New Wave for my irrigation, because he offered financing in October 2012. After signing contract, it took them 3 days to complete the job and tore my whole yard up. I?ve had irrigation at my previous home, and it was cheaper than New Wave and the company left with virtually no sign of him being there to my yard. New Wave had 3 Hispanics install the system that could not speak English, and never adjusted the sprinklers after I complained that they were not spraying correctly. Do not miss a payment!!!!!! Without contacting me or letting me know what he was doing?HIS CREW CAME OUT TO MY PROPERTY WHEN I WAS NOT HOME IN APRIL 2013 AND MADE THE SYSTEM ?INOPERABLE? BY TAKING PARTS OFF OF THE SYSTEM. Bad work and bad customer relations, do not use this company.
Description of Work: Install Irrigation

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$2,800

Carol M.
10/2011
5.0
landscaping, lawn service, pavers, gravel
  + 1 more
Installed landscaping stone, rocks, cleaned area under deck, removed lots of old debris and filled in dirt. Worked neat and clean. Reasonably priced. was responsive to any requests or needs. Would use them again.
Description of Work: landscaping of back yard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,360

Kathy B.
05/2011
2.0
irrigation systems
  + -1 more
Estimator/Jeremy Ryan came out on time in March to give an estimate which seemed fair. He made an appointment for May 4th at 10:30 am to come and open our irrigation system and do any repairs if necessary. My husband took a day of vacation to be present during repairs...NO SHOW...NO CALLS on 5/4 even though I called New Wave Property Services at least 3 times starting @ 1:30pm and was told someone would call me back??? Jeremy finally called on 5/9 and said I did not have the correct time...well I had the correct date...so why did you not call??? A wasted vacation day but glad I did not use their services afterreading other Angie List reviews. BEWARE and save your self some time and frustration. I hate to write negative reviews BUT I hate to waste time even more!!!
Description of Work: Estimator/Jeremy Ryan came out on time in March to give an estimate which seemed fair. He made an appointment for May 4th at 10:30 am to come and open our irrigation system and do any repairs if necessary. My husband took a day of vacation to be present during repairs...NO SHOW...NO CALLS on 5/4 even though I called New Wave Property Services at least 3 times starting @ 1:30pm and was told someone would call me back??? Jeremy finally called on 5/9 and said I did not have the correct time...well I had the correct date...so why did you not call??? A wasted vacation day but glad I did not use their services afterreading other Angie List reviews. BEWARE and save your self some time and frustration. I hate to write negative reviews BUT I hate to waste time even more!!!

Rating CategoryRating out of 5
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Sharon D.
04/2011
5.0
lawn service
  + -1 more
Great.
Description of Work: I have used New Wave for several years, for my lawn care, and have not had any problems at all. Will use them in the future as well.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Kywin S.
04/2011
1.0
landscaping
  + -1 more
I hope you're not in a hurry...because when they give you a date, count on 2 weeks PLUS after that!!
Description of Work: Yard regrade/reseed. Needed done on time for an event at our home.

Rating CategoryRating out of 5
value
5.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$1,500

David L.
07/2010
1.0
lawn service
  + -1 more
The entire experience was a disaster.
Description of Work: This company are unresponsive, lack integrity and unreliable.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$500

Xiaoping L.
03/2010
1.0
landscaping, lawn service, irrigation systems
  + 1 more
overall this company shouldn't exist at all
Description of Work: very bad experience, waste our money. Service is really bad and quality even worse, be aware!!!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$7,000

DONNA E.
11/2009
5.0
landscaping
  + -1 more
My experience with them was very good. They had better values than few other landscapers. The quality of their work was very good. They weren?t very punctual, though. I?d definitely use their services in the future.
Description of Work: I used New Wave Property Service for landscaping. They did both my front yard and backyard. They planted new plants. They took out some trees and planted new ones. They also planted a shrub. They completed the work, last week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$2,000

SANDRA K S.
02/2008
1.0
pavers, gravel
  + -1 more
I've talked to him about this before because I am just not happy with the results of this patio. He even sent out a crew to resand the patio, but that did nothing. I feel this is a very poor business.
Description of Work: I'd asked for a patio. He supposedly gave me flagstone. Whenever there is any kind of rain or moisture, it crumbles up! There is a lot of spacing in between the blocks, which isn't good because grass can grow up through that.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,000

Mike N.
07/2007
1.0
pavers, gravel
  + -1 more
There initial communication was OK, but they had trouble communicating the the start date. They brought new dirt into the back yard and tried to re-grate it to improve the drainage. Their paperwork indicated a 'guarantee' that it would work. It did not. They installed flagstaff stone around the hot tub but they did not install a gravel base at all, simply sand - up to 3 inches deep of sand. They said that is the way it is done. There are gaps between the stones of up to 4 inches! They are absolutely horrible about communication and follow through.
Description of Work: They were hired to re-grate our back yard and have it drain properly and also to install a stone pathway to and around our hot tub.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,400

KATHY N.
03/2007
3.0
lawn service
  + -1 more
When they came out to do a proposal on my flower beds, I asked them what type of mulch they used and if I could see a sample of it. They forgot to bring the sample with them when they came. In the estimate they wrote dirt in flower beds not mulch which made me question their quality of the mulch they use.
Description of Work: They gave me a proposal to do my flower beds.

Rating CategoryRating out of 5
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


PRISCILLA M A.
02/2007
3.0
lawn service
  + -1 more
I have used them for four years. What they do is pretty satisfactory but there are times I would like to speak to someone but it is hard to communicate with the workers that come to my home. They are non-English speaking.
Description of Work: They mow my lawn weekly.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0

Yes, I recommend this pro
$38

CRAIG D.
07/2006
1.0
pavers, gravel
  + -1 more
This company should be removed from Angie's List. The work was average and I felt like a babysitter. The communication of what was to be done and when it should be completed was horrible. I should have know by the incomplete and inaccurate estimate that there would be problems down the road. If it were not for my kind heart I would have pulled the plug on this project. However, I have learned my lesson. Review the "entire" listing of contractors before making a selection.
Description of Work: Create gravel bed beneath my pine trees. Complete with edging and weed barrier.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,200

RALPH T.
09/2005
2.0
irrigation systems
  + -1 more
THERE WAS A BIG PROBLEM WITH COMMUNICATION. OUT OF THE EIGHT PEOPLE THAT CAME TO DO THE WORK, NO ONE COULD SPEAK ENGLISH. THEY APPEARED TO HAVE NO BUSINESS PLAN AND NO DIRECTION. THEY WERE VERY UNPROFESSIONAL.
Description of Work: THEY WERE GOING TO INSTALL A NEW DRAINAGE SYSTEM.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


KIM K.
09/2005
1.0
lawn service
  + -1 more
THE ONLY TIME HE SHOWED UP ON TIME WAS THE DAY HE WAS SUPPOSED TO GET THE CHECK. THE YARD WAS A MESS, FILLED WITH HUGE HOLES. HIS COMMUNICATION WAS HORRIBLE. HE OFTEN LEFT THESE HOLES UNCOVERED IN AN AREA WHERE OUR CHILDREN OFTEN PLAY. ANY TIME THAT WE CALLED TO ASK HIM TO RECTIFY PROBLEMS, HE WAS NOT EVER RESPONSIVE. THE CUSTOMER SERVICE WAS AWFUL.
Description of Work: WE HAD HIM OUT TO INSTALL A SPRINKLER SYSTEM.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$5,000

Patty P.
05/2005
5.0
lawn service
  + -1 more
ALL OF MY EXPERIENCES WITH JEREMY AND HIS CREW HAVE BEEN POSITIVE. GENERALLY, HIS CREW DOES NOT SPEAK ENGLISH VERY WELL, SO I WOULD NOT RECOMMEND THEM FOR ANYTHING COMPLICATED, BUT THEY DID A GREAT JOB WITH THE CLEANUP AND MULCH SPREADING. LAST YEAR, WHEN THEY PUT THE FLOWER BED IN, THEY ACCIDENTALLY CUT THE INVISIBLE FENCE WIRE FOR MY DOG, HOWEVER, THEY WILLINGLY FIXED IT AT NO CHARGE. THIS YEAR THEY MAY HAVE WEEDED OUT A FEW OF MY PERENNIALS, BUT I WOULD PREFER TO LOSE A FEW PERENNIALS RATHER THAN HAVE THEM MISS A LOT OF WEEDS. THE YARD WAS VERY WELL GROOMED WHEN THEY FINISHED. IF YOU ARE CONCERNED ABOUT ANYTHING IN PARTICULAR, IT'S BEST TO SUPERVISE THE WORK AND CALL JEREMY RIGHT AWAY IF SOMETHING IS NOT GOING EXACTLY AS YOU INTENDED.
Description of Work: DELIVERED AND SPREAD 15 YARDS OF MULCH. PERFORMED SPRING CLEANUP BY WEEDING, TRIMMING, EDGING, AND SPREADING PRE-EMERGENT. LAST YEAR, THEY DID THE SAME PLUS PUT IN A NEW FLOWER BED WITH A TREE AND A SHRUB.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$948

KANNAN N.
07/2004
2.0
lawn service
  + -1 more
WE RECEIVED HIS NAME FROM OUR NEIGHBOR. HE DID A VERY POOR JOB. THE IRRIGATION SYSTEM WAS NOT PROFESSIONALLY DONE AND NOT TO OUR SATISFACTION. WHEN WE TOLD HIM WE WERE DISSATISFIED HE BLAMED IT ON THE DEISGN OF THE SYSTEM. HE SAID HE WOULD GET A CERTIFICATE FROM THE MANUFACTURER. THIS WILL NOT HELP US. IT JUST APPEAR THAT HE DOES NOT KNOW WHAT HE IS DOING AND LACKS EXPERIENCE. HE SAID HE WOULD IMPROVE THE LAWN, BUT IT IS NOT TO OUR SATISFACTION. I AM GOING TO HAVE TO SPEND BETWEEN $500-1,000 TO BRING IT BACK TO GOOD CONDITION. I WOULD NOT RECOMMEND THEM TO ANYONE.
Description of Work: INSTALLED AN IRRIGATION SYSTEM AND LAWN MAINTENANCE (IMPROVED THE SEEDED LAWN)

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$5,000

YVONNE F.
06/2004
1.0
lawn service
  + -1 more
EACH TIME I RETURNED HOME THE GRASS HAD NOT BEEN CUT. AFTER TWO PHONE CALLS TO THE COMPANY MY GRASS WAS STILL NOT CUT. I ASKED TO SPEAK WITH THE OWNER AND WAS PUT OFF, BUT SAID OWNER WOULD CALL. I CALLED TWO MORE TIMES AND STILL HAVEN'T HEARD FROM THE OWNER. I WILL NOT BE HIRING THEM TO DO ANY WORK EVER AGAIN.
Description of Work: I SET-UP A VERBAL AND WRITTEN CONTRACT WITH THEM TO CUT MY LAWN WHILE I WAS AWAY ON VACATION.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


    Contact information

    PO Box 368, Westfield, IN 46074


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Lawn and Yard Work,
    Lawn Irrigation,
    Landscaping,
    Stone and Gravel,
    Patios

    FAQ

    NEW WAVE PROPERTY SERVICE is currently rated 2.5 overall out of 5.
    No, NEW WAVE PROPERTY SERVICE does not offer free project estimates.
    No, NEW WAVE PROPERTY SERVICE does not offer eco-friendly accreditations.
    No, NEW WAVE PROPERTY SERVICE does not offer a senior discount.
    No, NEW WAVE PROPERTY SERVICE does not offer emergency services.
    No, NEW WAVE PROPERTY SERVICE does not offer warranties.
    NEW WAVE PROPERTY SERVICE offers the following services: LAWN MOWING.

    Contact information

    PO Box 368, Westfield, IN 46074