Glidden Fence Co Inc

I HAVE RECEIVED MANY COMPLIMENTS FROM NEIGHBORS. WE MADE CHANGES FROM OUR INITIAL ORDER AND HAD TO DELAY INSTALLATION OF THE POSTS ON ONE SIDE OF THE PROPERTY DUE TO SEVERAL TRICKY PROPERTY/LANDSCAPING ISSUES. WE NEEDED THE FENCE TO BE SECURE TO KEEP OUR DOGS CONTAINED, BUT ALSO WANTED IT INSTALLED AROUND EXISTING LANDSCAPING IN AN ATTRACTIVE MANNER. GLIDDEN WAS VERY COOPERATIVE AND HELPFUL. WE ARE VERY SATISFIED WITH THE END RESULT. THE CREWS THEY SEND OUT ARE VERY POLITE, HARD-WORKING, AND THEY DID A GREAT JOB!

I DIDN'T HAVE A GOOD EXPERIENCE WITH THE SALESMAN, BECAUSE HE NEVER FOLLOWED UP. HE WAS A MESS, BUT THE END RESULT WAS GREAT! THE SALESMAN TOLD US WE COULDN'T GET WHAT WE GOT, AND THEN TOLD US IT HAD TO COME FROM CALIFORNIA! I'M EXTREMELY HAPPY WITH THE FENCE AND THE GUYS DID A GREAT JOB!

SEAN WAS RIGHT ON TIME, VERY PROFESSIONAL, AND HIS QUOTE WAS VERY DETAILED, COMPLETE WITH A DETAILED LAYOUT OF THE PROPOSED FENCE. THEY ALSO PROVIDED ME WITH A THICK BROCHURE ABOUT ALL THE DIFFERENT WROUGHT IRON FENCING THEY DO. THIS MAY BE GREAT FOR A COMMERCIAL INSTALLATION, BUT ALMOST OVERKILL FOR A RESIDENTIAL JOB. STILL NEAT TO LOOK AT ALL THE HIGH-SECURITY OPTIONS. PRICING WAS A LITTLE HIGH, BUT CLOSE ENOUGH TO THE AVERAGE PRICING I RECEIVED TO BE CONSIDERED. I'D DEFINITELY GET ANOTHER QUOTE IF I NEED A SIMILAR SERVICE IN THE FUTURE.

LARRY HENN QUOTED $1240.00 TO INSTALL 12' DOUBLE GATES (THERE WAS A $200 DISCOUNT FOR PROMPT PAYMENT). WHEN THE WORKERS ARRIVED, I WAS ADVISED BY MAURICIO GONZALEZ THERE WASN'T ENOUGH ROOM FOR 12' GATES, BUT HE COULD GET 11.5' IF HE REMOVED MY EXISTING MAN DOOR & INSTALLED A NEW, NARROWER ONE. I DISCUSSED THIS WITH LARRY ON THE PHONE. LARRY APOLOGIZED FOR THE APPARENT MISMEASUREMENT & HONORED THE CONTRACT WITH THE NEW MAN DOOR. MAURICIO THEN MENTIONED A PROBLEM WITH HAVING THE DOUBLE DOORS SWING IN AS WE HAD CONTRACTED, BUT THIS WAS STRAIGHTENED OUT AFTER MUCH DISCUSSION. APPARENTLY, THE SALESMAN & THE FOREMAN HAD DIFFERENT IDEAS ABOUT WHAT KIND OF HARDWARE WOULD BE USED. THE WORK WAS DONE VERY WELL ONCE ALL CONFUSION WAS STRAIGHTENED OUT. THE ONLY THING I FEEL WOULD HAVE MADE THE EXPERIENCE BETTER, WAS IF THE 2 MEN HAD A BETTER UNDERSTANDING BETWEEN EACH OTHER OF THE WORK TO BE DONE & BEING ABLE TO HAVE SOME KIND OF TIME FRAME WHEN TO EXPECT THE WORKERS.

PROMPT, COURTEOUS, AND I CAN'T SAY ANYTHING NEGATIVE. I HAD A WARRANTY ON THE FENCE FROM THE PREVIOUS YEAR AND THEY HONORED THE WARRANTY.

TOM'S CREW CAME ON WEDNESDAY MORNING & WORKED UNTIL ALMOST 4 PM. TOM & THE CREW WORKED VERY HARD & WELL. AFTER THE WORK WAS DONE, THEY THANKED ME & MY WIFE. THEY SENT ME THE BILL THE FOLLOWING WEEK.

THEY HAD ALREADY STARTED A DIFFERENT STYLE FENCE FOR MY NEIGHBOR WHEN WE DECIDED TO JOINTLY HAVE A PRIVACY FENCE BUILT. THEY RESPONDED QUICKLY AND EFFICIENTLY. THEIR SALES PERSON WAS VERY PROFESSIONAL, PLEASANT, AND ABLE TO MEET THE NEEDS OF OUR UNIQUE SITUATION. GOOD QUALITY MATERIAL TOO.

COMPANY REPRESENTATIVE APPEARED 30 MINUTES EARLY FOR APPT WITHOUT CALLING AHEAD; MY HUSBAND HAD LEFT WORK EARLY FOR THIS APPT. AND REP. WAS LEAVING AS MY HUSBAND CAME HOME. REP. SEEMED RUSHED AND DID NOT ANSWER ALL OF MY QUESTIONS ABOUT MATERIALS AND BUILDING TECHNIQUES.

VERY THOROUGH AND EFFICIENT. LARRY HELM IS A VERY KNOWLEDGEABLE SALESPERSON.

THE SALES PEOPLE WERE MUCH BETTER THAN THE WORKERS. THEY WERE PROBLEM SOLVERS.

MOST QUALIFIED AND SAVED US ALMOST DOUBLE THAN OTHER COMPANIES. PROMPT AND VERY GOOD TO DEAL WITH. LARRY HENN IS VERY SWEET AND ON THE BALL, GOOD WITH FOLLOW UP.

CASH DISCOUNT, ANGIE'S LIST DISCOUNT - MAKE SURE THEY DO NOT HIT THE SPRINKLER SYSTEM!! THEY HIT OURS, BUT AGREED TO PAY FOR 1/2 THE COST IN EXCHANGE FOR ALLOWING US TO USE OUR CREDIT CARD. NORMALLY THEY CHARGE A 3.5% SERVICE CHARGE TO USE A CREDIT CARD.

EACH TIME, WE HAVE BEEN VERY PLEASED. WORK WAS DONE ON TIME, CREWS WERE RESPECTFUL OF OUR PROPERTY AND CLEANED UP ALL MATERIALS. OUR NEWEST FENCE INCLUDED A TEAR DOWN OF AN OLD FENCE; WAS IMPRESSED WITH THE CARE TAKEN IN CLEANING UP. WHEN TOURING OTHER NEIGHBORHOODS, WE NOTICED GLIDDEN FENCE PRODUCTS SEEM TO STAND THE TEST OF TIME BETTER THAN MANY OTHERS. WE HAVE ALWAYS BEEN IMPRESSED WITH THIS COMPANY, AND WOULD NOT HESITATE TO USE AGAIN. TAKE THE TIME TO VIEW OLDER NEIGHBORHOODS AND THEIR FENCING. GLIDDEN SEEMS TO LAST LONGER DUE TO BETTER INSTALLATION AND CONSTRUCTION. THEY USE WESTERN RED CEDAR, NOT ALL COMPANIES DO. THIS MATERIAL IS SUPERIOR IN MANY WAYS FOR LONGEVITY.

THE JOB WAS COMPLETED BEFORE THE SCHEDULED START DATE! THE SERVICE WAS GREAT!

DID NOT DELIVER AND INSTALL FENCE, EVEN THOUGH THEY ASSURED ME THAT IT WOULD BE IN BY THE DATE I NEEDED IT BY. DID NOT LET ME KNOW ABOUT THE DELAY. I HAD TO CALL SEVERAL TIMES! THEY DAMAGED MY SPRINKLER PIPE IN THE PROCESS OF SETTING THE FENCE UP, AND THEIR COMMENT TO THAT WAS; IT WAS IN THE CONTRACT THAT THEY WOULD NOT BE RESPONSIBLE FOR ANY DAMAGE. THEY EVENTUALLY FIXED THE PROBLEM, BUT THE STRESS AND DELAY THEY CAUSED WAS UNACCEPTABLE! MY EXPERIENCE WITH THIS CONTRACTOR CAN ONLY BE DESCRIBED AS A ''COMPLETE NIGHTMARE''

THE REP ASKED ME IF I HAD A FAX NUMBER SO SHE COULD FAX ME THE BID. I SAID NO, SHE SAID SHE WOULD DROP OFF THE BID THE NEXT DAY. TWO DAYS LATER, NO BID. I CALLED THEM AND SHE GAVE ME SOME EXCUSES AND SAID SHE NEEDED TO DO SOME MORE MEASUREING. THEY PROMISED TO DROP OFF THE BID THE NEXT DAY AND I STILL HAVENT HEARD FROM THEM.

THEY DID A GREAT JOB CONSIDERING ALL SERVICE PROVIDERS ARE SWAMPED RIGHT NOW. I WILL RECOMMEND THEM TO MY FRIENDS

THEY DID A GOOD JOB WITH THE FENCE. THEY WERE A LITTLE SLOW IN GETTING TO IT, BUT ONCE THEY DID, THEY DID A GOOD JOB, ESPECIALLY WITH THE MAJOR SLOPE THEY HAD TO CONTEND WITH IN MY BACK YARD.

THEIR SALESPERSON WAS "GREEN" & TOLD US OUR 3 GATES COULD GO WHEREVER WE WANTED THEM. AFTER INSTALLATION, OUR GATE WAS LOPSIDED DUE TO THE GROUND SLOPING. I CALLED THE OWNER & SINCE NOTHING COULD BE DONE, I SUGGESTED MOVING THE GATE, WHICH HE WAS VERY WILLING TO DO. IT NECESSITATED REDIGGING SOME POST HOLES AND REORDERING SOME DIFFERENT LENGTHS OF FENCING AT GLIDDEN'S EXPENSE. I SUGGESTED THAT THEY WORK WITH THE SALESMAN TO SHOW CUSTOMERS (WITH DIAGRAMS) WHAT TO EXPECT WHEN INSTALLING PVC GATES ON NON-LEVEL GROUND. THE INITIAL INSTALLATION WAS UNACCEPTABLE TO ME, AND I FELT I SHOULD HAVE BEEN TOLD BEFOREHAND. HOWEVER, THE OWNER WANTS TO MAKE CLIENTS HAPPY, SO HE WAS VERY ACCOMMODATING.

WORKERS CUT AN INVISIBLE FENCE (DOG CONTAINMENT) LINE BUT SAID THEY WEREN'T ALLOWED TO REPAIR IT. I CALLED THE OFFICE. THE MANAGER RUDELY INFORMED ME THAT GLIDDEN WASN'T RESPONSIBLE, THEN SUGGESTED THAT IF INVISIBLE FENCE CO. WOULDN'T REPAIR FREE OF CHARGE, THAT I SHOULD GO BUY A NEW SYSTEM AT MENARD'S. WE'VE ALWAYS USED GLIDDEN; I'M NOT SURE WE WILL IN THE FUTURE.

ALTHOUGH ISSUE RESOLVED MEMBER ENCOURAGES IMMEDIATE INSPECTION OF WORK BEFORE PAYMENT GIVEN.

MANY OF THE BOARDS WARPED AFTER INSTALLATION. CALLED THEM AND THEY FIXED ONLY A FEW. WARRANTY STATES THAT WORK IS GUARANTEED. NIA UNRESOLVEABLE.

STILL WAITING FOR ADJUSTMENTS TO BE MADE ON FENCE.

REPAIRED WOODEN SHADOWBOX FENCE, WAS QUICK TO RESPOND. DID A GREAT JOB.

THEY WERE WONDERFUL! PUT IN SEVERAL KINDS OF FENCES.