Bam Outdoor Inc

Scott S. came by to give me estimate to remove a small tree, bush and have two stumps removed. The quote was for $275. This was on April 2nd. I asked when they could get to it and he advised next week. I agreed and signed the acceptance of proposal. They did not show up the next week so I call the office and was transferred to Scott S's voicemail. I left a message. Have not heard a thing. They never showed. I cut the tree down myself and currently looking for different company to grind stumps out. I guess Bam didn't want to deal with my "small job".

They promised to follow-up to visit and provide a quote but we never heard from them. It has been 3 weeks. They are obviously unreliable or extremely busy with more important projects.

I got several quotes and they were considerably less than the others. They removed two trees and ground the old stumps. They removed all the debris so you would never know they were there. Pricing was good and service was excellent. I will definitely use them, again.

I am on the HOA board for our neighborhood, which handles all landscape and maintenance for its residents. We switched to Bam for our landscaping services this year, and we are so sorry that we did. We have been battling them for MONTHS trying to get them to perform the services we contracted them to do, which include mowing, weeding, dead plant removal, and management of our irrigation system. In the spring, they would only come out to mow every TEN days. The grass would go to seed, and get thick and ugly (see photo). It looked terrible and residents were complaining. When they finally did mow, clean-up was abysmal. Every year the HOA does a walkthrough with the landscaping company to find areas to address; this year, Bam's representative only attended a partial walkthrough with us, and left early. Unprofessional, and indicative of the lack of attention they're willing to give even a large $$ contract. Not surprisingly, there are parts of the community that get forgotten, especially with weeding. Weeds run rampant in our flower beds- the big and obvious kinds of weeds (see photos)- no excuse for not removing or treating them. It is July, and parts of our irrigation are still turned off or broken. Their inventory of our irrigation was incomplete (again, missing parts of the community). I literally placed a broken sprinkler head on the sidewalk so they wouldn't miss it, but they did. They're not bothering to survey the entire community they're in charge of. Our grass is dying (see photo). Bam is non-responsive. Bam claims that the water to our entire neighborhood (homes and all) needs to be shut off by Citizens before they can initiate repairs. Our manager, and Citizens, and everyone who has ever installed a landscaping system, say that an irrigation line is separate from the main water line, and there's no reason to shut down the water main to an entire neighborhood. I don't think Bam knows what they're doing but they refuse to work with us. Did I mention it's July and our grass is still not getting watered? This whole time, our manager has attempted constant communication with Bam but they are unresponsive. They say they're having staffing issues; they keep promising us that they'll take care of us. They'll give us a date, which comes and goes with nothing done, then another date, which comes and goes, until finally it's July and all we've gotten out of our contract are a few mowings and mulch on the beds. Our HOA board would not recommend Bam to anyone. We're appalled at the service (or lack thereof) that we've gotten.

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BAM removed two very large trees in the yards of a neighbor and myself. Their work was superb for a very good price. The crew was extremely skilled and very cognizant of preserving property surrounding the trees. Outstanding work ethic and pride in what they did.

Excellent attention to detail! Punctual and friendly. Fulled insured with general liability and workers compensation!

The strong winds split a decorative pear tree in our front yard. I called BAM because of their multiple favorable reviews listed on Angie's List. Whoever answered my first call that morning was very pleasant and promised that Matt Smith would be out that afternoon to take a look and give an estimate. Indeed, the estimate was in my door when I returned at 1:00 PM that day. I called our home insurance adjuster and told her the amount of the estimate and she remarked that I should "jump on that and never lose that number!" When I called BAM back to confirm that I wanted to proceed, a disappointingly impatient and unfriendly female answered and curtly said, "Just let me send you to Matt's voicemail." I was very disappointed in her phone manners. ASIDE FROM THAT...Matt politely returned my call promptly and promised removal the next morning which they did! When I got home, the tree and all traces of it were removed!

Excellent. Very thorough. Showed up at promised time. Ground the stumps. Cleaned up afterwards.

I've used Bam Tree Service three times over the past 13 years (all of them being large jobs). On all three occasions, they've done a great job. They are nearly always cheaper than other tree services that I've gotten estimates from. They have experienced crews and have no trouble with large or small jobs.

They were punctual, friendly, cleaned up, and cut wood to our specifications. I will definately use them again.

It went really good it was a great experience. It was pouring down rain when they came out but they did the work anyway. They were very proffesional.

They did a great job and had the equipment to do the job well. They were very conscious to make sure they did not do any damage and did a very good job of cleaning up all of the areas after the work was completed.

It was excellent. They do a great job.

I initiated contact with BAM by completing their website inquiry form. It took almost a week before I received a call from BAM. A guy named Mark contacted me. Mark asked about my project and location. Then surprisingly Mark tells me, "Let me call you back to schedule when I have my calendar handy". I found this comment very old. Who calls a prospective customer without having their stuff together to schedule an appointment? I waited about a week before realizing Mark either forgot to call or was simply very unorganized. Either way this left a terrible first impression. I was also very discouraged because I really wanted to give them business. About a month later I was talking with my irrigation vendor and asked them if they had any good references for someone to seed or sod my backyard after irrigation was completed. Ironically enough they said to call BAM because they work with them on a lot of projects. He then gave me Mark's direct number. So I decided to call this guy and give them another chance. I get Mark on the phone and re-iterated what services I was looking for (i.e. seed or sod estimate). He asked where I lived and I took the opportunity to point out we talked about a month ago and never got a call back. He "remembered" our discussion and took my information again without apologizing that he dropped the ball. At this point I was excited because I thought we had made progress until he told me he would call me back when his calendar was available! Seriously? TWICE I tried giving them an opportunity to earn my business and this Mark guy failed miserably. Over the past 45-60 days I have attempted to schedule an appointment with BAM, TWICE! It has now been another week without a return call from Mark. Apparently his calendar is really tough to find. Maybe his dog ate it. I honestly don't know how this company stays in business when your estimator cannot set appointments. Doesn't everyone have a calendar on their phone these days? Unbelievable.

They did my mother-in-law's trees and now they will do mine. They were very responsive, prompt, courteous, and all of those things. Their prices are very good. My mother-in-law recommended them to me.

Decent pricing versus several other bids I had on yard work and tree service. The tree service and landscaping they did was solid, albeit very tardy to the point I was left wondering if they were even going to show up! It took forever for the work to be completed. I'm giving them a C because of the overall lack of customer service- poor follow up and poor job managing my expectations re: timelines and scheduling. I had to call numerous times to get an update on when I could expect the work to be completed. If you hire them, lock them in on timing by writing it all in the contract.

I have used them for at least 10 years or maybe more. I am on a year round contract, and I use them all the time. I have had them take down 2 huge 30 year old trees, and they did it perfectly, there wasn't a scratch remaining. They are not forceful. They are accurate, they give complete information and leave you alone while you think about it and make your decision. Their pricing is fair, and sometimes they do a little extra, and don't up the price. If I make a call, they are usually able to come out within a few days and make and estimate. I will continue using them in the future.

I've been fighting weed issues since I moved in 2 years ago. BAM got rid of my problems in one season!!

I can't say enough nice things about this company and their employees. We contracted for an 8 hour day at the stated price, knowing that they might not be able to complete all that we wanted accomplished. We had a 3 man crew with a bucket truck and a chipper. They worked tirelessly getting everything done. They were polite and thorough. They are an A+ company and we highly recommend their services.

They were excellent. They sent someone out to give an estimate and followed up with us to schedule a time for them to come out. I was very pleased with how everything ended up. The price they quoted me was a little lower than what it ended up being but the quality was great. I do plan on using them again in the future.

The work they did for me was fine. The instructions they gave me was that I needed to water the lawn 15 minutes a day by myself without a sprinkler. The lady that I talked to was a little rude about giving me instructions for the watering. They have treated my lawn twice for weeds. They are better than anyone I have used in the past but still I don't understand why I still have weeds after getting my lawn treated twice. The young man that came to my house was very nice and helpful.

I called BAM after hours, expecting to leave a message. My call was answered right away, and a representative was at my house for an estimate first thing the next morning with services performed the following day. I am impressed with their prompt service and great work. I will definitely work with them again in the future.

It went perfectly! The gentlemen were professional, tidy, and efficient. These are your guys!

Bam went above and beyond to help us. Matt Tester was great. Can't say enough about the work they did! I had treated the three very large ash trees for the emerald ash borer in spring 2012. Thought they would survive even in the spring of 2013. As June got underway it was very obvious that they were dying and would need to be taken down. Then we found out we could be possibly putting our house on the market and moving out of state within 10 days to 2 weeks. These dying trees were in my front yard and the first thing anybody would see. They were looking horrible and getting worse by the day. Called the company who had given me a quote early in the season and they did not return my calls. I then thought about the company that has been taking care of my trees and shrubs....BAM. Matt was very busy but made it out to my house that day between other work he was doing. He gave me a quote by the end of the day. Which was reasonable. I told him I needed it done the next week due to the possible move. He said he had other jobs on the schedule and it would be difficult but would try to get me in. He did and they were fast and did a great job! They cleaned up so well. It hardly looked like they had been there. My neighbors (many of whom have ash trees suffering from the emerald ash borer) were really impressed and wanted to know who had done the work. They helped me out in a pinch and I can't recommend them highly enough. Thanks BAM!