Response from ASHPAUGH ELECTRIC INC
We did make a service visit to Ms. [Member Name Removed]'s residence where my Master Electrician met with her on Tuesday January 12, 2016. He did assess all of the items throughout her home that Ms. [Member Name Removed] requested. We did, at that time, provide budgetary pricing for Ms. [Member Name Removed] from our unit repair pricing guide. Our Master Electrician explained to Ms. [Member Name Removed] that because there were so many items that she wanted to do that there could be an overlap and that I would be contacting her with an updated quotation. Unfortunately, I was ill and out of the office with the Flu from Wednesday the 13th through Friday the 15th. I did call Ms. [Member Name Removed] upon returning to the office on Monday morning January 18th, and provided her with the total scope of her electrical installations and with pricing that was reduced due to the number of new installations and overlapping labor in these areas. Ms. [Member Name Removed] stated, at that time, that she had another electrical contractor come out in the three business days proceeding since we had been onsite and had elected to have them do the work that we initially met on that preceding Tuesday. Upon finding that Ms. [Member Name Removed] already utilized another electrical contractor, I offered as a customer goodwill, to refund her initial $70 Assessment Fee of which she accepted and I profusely apologized for my being ill and causing the delay in getting back with her. At Ashpaugh Electric we take every step to provide the most timely pricing and customer service. Unfortunately, I was not able to provide that for her in this instance. Brian Ashpaugh, CEO