ASHPAUGH ELECTRIC INC

CALLED TWO OTHER ANGIE'S LIST COMPANIES FOR QUOTES ON THE SAME WORK AND BOTH OF THEIR PRICES WERE ABOUT $100 HIGHER THAN ASHPAUGH. WORKERS SHOWED UP WHEN EXPECTED, WERE CLEANCUT AND POLITE. THEY WORKED QUICKLY AND EFFICIENTLY. WILL CALL ASHPAUGH AGAIN.

THE ELECTRICIAN WAS ON TIME. HE HAD TO CALL HIS BOSS SEVERAL TIMES TO CHECK WITH THEM ON WHAT HE WANTED TO DO FOR OUR SYSTEM. IN THE END, THE PROBLEM WAS NOT FIXED AND THERE WAS NO FOLLOW UP.

WE WERE EXCEPTIONALLY WELL PLEASED WITH STEVE, WHO DID THE WORK. HE WAS PROMPT, PROFESSIONAL AND TOOK INITIATIVE TO TROUBLESHOOT ISSUES WE HAD NOT EVEN NOTICED.

THE ELECTRICIAN ARRIVED TOWARD THE END OF THE WINDOW PROVIDED. I WAS PROMISED BETWEEN 12N-3P AND HE ARRIVED AT 215P. HE WAS COURTEOUS AND FRIENDLY. HE PUT ON SHOE COVERS PRIOR TO ENTERING THE HOUSE WHICH I APPRECIATED AS IT HAD BEEN RAINING. HE COMPLETED THE WORK NICELY AND FOUND/CORRECTED THE ELECTRICAL FAULT. HE WAS AT THE HOUSE FOR 3 1/2 HOURS WHICH I THOUGHT WAS A BIT EXCESSIVE, ESPECIALLY SINCE THIS COMPANY CHARGES BY THE QUARTER HOUR, BUT DID A VERY NICE JOB. OVERALL, I AM PLEASED WITH THE WORK AND WOULD HIRE THIS COMPANY AGAIN.

RETURNED PHONE CALLS PROMPTLY. VERY POLITE. PROVIDED DETAILED ESTIMATE. I WOULD USE THEM AGAIN.

THEIR WORK WAS 1ST RATE. I HAD NO PROBLEM OBTAINING SOME SPECIALTY FIXTURES FOR A PROPER INSTALLATION.

VERY PROFESSIONAL. VERY PROMPT. WORKED QUICKLY, AND CLEANED UP. I WAS HAPPY WITH THE JOB PERFORMED.

BRIAN ASHPAUGH WAS EXTREMELY RESPONSIVE RETURNING ALL CALLS FROM THE ESTIMATE THROUGH THE PROCESS. HE CONTACTED ME MULTIPLE TIMES PROVIDING ME UPDATES ON WHEN HIS CREW WOULD BE AT MY HOUSE. HIS CREW WAS VERY CONSIDERATE OF MY NEW HOME. THEY PUT ON PAPER BOOTIES TO KEEP FROM TRACKING DUST AND DIRT IN MY HOUSE AND MOVED THEIR EQUIPMENT IN THROUGH THE BASEMENT WINDOW INSTEAD OF THROUGH THE HOUSE. THEY EXPLAINED TO ME WHAT THEY WERE DOING ALONG THE WAY. I FELT THAT THE ''SATURDAY'' PRICING WAS VERY REASONABLE COMPARED TO THE WEEKDAY PRICE, A VERY LITTLE INCREASE IN PRICE. THE CREW LEFT PLENTY OF EXTRA WIRE SO I COULD HAVE ENOUGH TO WIRE INTO THE HOT TUB. HIS CREW WAS ALSO VERY QUICK. I EXPECTED THIS TO TAKE 2-3 HOURS AND THEY WERE DONE IN LESS THAN AN HOUR AND A HALF. ALSO, BRIAN BILLS AFTER THE FACT TO ASSURE THAT YOU ARE SATISFIED. HE TOLD ME THAT IF I HAD ANY QUESTIONS TO CALL HIM AND HE'D STRAIGHTEN EVERYTHING OUT AND I DIDN'T HAVE TO PAY UNTIL I WAS 100% SATISFIED.

I WAS EXTREMELY HAPPY WITH THE OVERALL JOB-FROM THE FIRST PHONE CALL TO THE COMPLETION OF THE WORK.

WOULD USE AGAIN IN A MINUTE. NEEDED TO HAVE WORK DONE QUICKLY TO FACILITATE THE SALE OF OUR HOME. I CALLED ONE DAY AND THEY CAME THE NEXT DAY, ON TIME! BOTH YOUNG MEN WERE COURTEOUS AND VERY PROFESSIONAL.

WHEN THEY ARRIVED, I ASKED WHY MY POOL LIGHT DID NOT WORK. HE SAID THERE WAS A PROBLEM BETWEEN MY SWITCH AND THE GFI. WE RECEIVED A QUOTE AND THEY REWIRED. WHEN HE WAS FINISHED HE SAID EVERYTHING WAS ALL DONE, BUT THAT MY POOL LIGHT WAS NOT WORKING. THE POOL COMPANY FOUND THAT ASHPAUGH DID INSTALL THE ELECTRICAL CIRCUIT BACKWARDS AND AFTER DEMONSTRATING THIS TO ASHPAUGH, THEY ACKNOWLEDGED THE ERROR AND REPAIRED IT. I PURCHASED THE LAMPPOST AND HIRED ASHPAUGH TO INSTALL IN MY FRONT YARD. THERE WAS NO LIGHT COMING FROM THE LAMP. WHEN MY HUSBAND LOOKED, HE FOUND THAT THE CARDBOARD FROM THE PACKAGING WAS STILL IN THE LAMP AND THE GLASS WAS BROKEN. HE CALLED THE COMPANY AND WHEN THEY ARRIVED TO FIX A PREVIOUS BOTCH JOB, THEY SAID THE LAMP HAD BEEN BROKEN IN SHIPPING. THIS MEANS THAT IT HAD BEEN BROKEN WHEN THEY INSTALLED IT. THEY SAID THEY WOULD RETURN THE ORIGINAL BOX, SO WE COULD TAKE IT BACK TO THE STORE IT WAS PURCHASED FROM. THEY DID NOT OFFER TO TAKE IT DOWN FOR US OR RE-INSTALL.

CREW ARRIVED ON TIME AND FINISHED QUICKLY. THE WORK LOOKS AND WORKS GREAT. CREW LEFT THE GARAGE CLEAN. THEY REPLACED A FIXTURE THAT WAS RUSTED OUT AT NO ADDITIONAL CHARGE, EVEN THOUGH IT WAS NOT IN THEIR ESTIMATE. MY ONLY CONCERN WAS IT TOOK THEM A COUPLE OF WEEKS TO GET BACK TO ME WITH THEIR ESTIMATE.

THEY WERE VERY RESPONSIVE. THEY CALLED AFTERWARDS TO MAKE SURE WE WERE SATISFIED BEFORE THEY SENT OUT THE INVOICE. THEY ARE VERY CUSTOMER-ORIENTED.

THE ESTIMATOR MISSED OUR FIRST SCHEDULED APPOINTMENT CAUSING ME FRUSTRATION AND MAJOR INCONVENIENCE. I THOUGHT THE PRICING WAS A LITTLE HIGH, BUT THEY COMMITTED TO PERFORMING THE WORK WITH A SHORTER TURN AROUND TIME THAN WHAT OTHERS WERE PROMISING, SO I STUCK IT OUT WITH THEM. THE TWO ELECTRICIANS WERE ON TIME AND WORKED DILIGENTLY TO COMPLETE A LOT OF WORK IN ONE DAY, BUT I FELT THEY COULD HAVE BEEN MORE RESPECTFUL OF OUR HOME. I'VE HAD BETTER EXPERIENCES WITH OTHER ELECTRICAL CONTRACTORS AND WILL PROBABLY NOT USE ASHPAUGH IN THE FUTURE.

THEY WERE IN BY EIGHT AM TO START JOB. THEY CHECKED ALL CIRCUITS IN THE HOUSE AND GOT THEM ALL WORKING. EXPLAINED THEIR WORK AND THE CHARGES UP FRONT.

THEY INDICATED THIS WAS WITHIN THE SCOPE OF THEIR BUSINESS. THEY PROMISED TO COME THE NEXT DAY AND CALL BEFORE COMING. NO CALL, NO SHOW. TWO FURTHER WORKDAYS PASSED WITHOUT CONTACT. I'LL NOW FIND OTHERS TO DO THE JOB. COMMITMENT NOT KEPT, NO EFFORT TO CONTACT ME TO EXPLAIN OR RESCHEDULE.

THEY CAME AND DID THE ESTIMATE THE SAME DAY THAT I CALLED. THEY WERE POLITE, PROMPT, DID GOOD WORK AND CLEANED UP AFTER THEMSELVES.

WE HIRED THEM BACK FOR ANOTHER JOB.

THEY WERE KNOWLEDGEABLE AND ON TIME.

THE ELECTRICIANS WERE VERY PROFESSIONAL. WE WERE VERY PLEASED WITH THEIR WORK.

I WILL NOT USE A COMPANY THAT WASTES MY TIME COMING OVER TO DO AN ESTIMATE, BUT DOESN'T BOTHER TO GIVE ME THE ESTIMATE.

THIS WAY ABOVE SATISFACTORY. I HAVE USED THIS COMPANY FOR 20 YEARS AND NEVER KNEW THEY WERE ON THE LIST. IF I COULD GIVE AN A+ I WOULD.

THE SERVICEMAN WAS VERY POLITE AND ACCOMMODATING. HE TOOK PRECAUTIONS TO NOT TRACK DIRT IN THE HOUSE. WE'RE ALWAYS SATISFIED WHEN WE USE ASHPAUGH AND WILL DO SO IN THE FUTURE.

BEFORE SCHEDULING WITH THEM, BE SURE YOU EXPLAIN EXACTLY WHAT WILL BE DONE, E.G. WEIGHT OF LIGHT AND WHERE IT'LL BE INSTALLED. IF THEY DON'T HAVE A PART ON THE TRUCK, YOU CAN BE CHARGED FOR THE TIME IT TAKES THEM TO RETURN TO WESTFIELD TO GET WHAT THEY NEED. I COULD HAVE SAVED MONEY BY TELLING THEM TO LEAVE AT THAT POINT AND GOING WITH A DIFFERENT COMPANY. IT WASN'T EXPLAINED THAT THE 'CLOCK WAS STILL RUNNING'.

SOME GFCI'S IN OTHER LOCATIONS ACTUALLY WORK IN SEVERAL AREAS. SO, THEY DID NOT HAVE TO DO ANYTHING. THEY WERE VERY POLITE.