Charlie Howell Sewer And Drain

unknown

I called them on a Saturday, in addition to five other companies. The other companies were not open or working, so I scheduled at 1:30 pm for their approx. arrival time a couple hours later. After I called them at 4:00 pm, they said I was next on their schedule and they were going to dump their truck waste them come out. That was 4:00 pm. I waited until 5:30 pm and called again and they said they had to go to another job, where there was an issue. They said they would be right out after that. 7:30 pm I called again, they said they are about to come out to our home and they had to dump more waste and would be on their way. Then at 10:00 pm, no one yet! I called again, they said they called me and I said I did not need them. I told them, Why would I be calling you all day and now, if I did not want them to come out. The gal I talked to then called the crew, (she was courteous I can say), but that was suppose to come out and told me they were heading home, but were turning around and coming out. They finally got to our home at 11:00 pm, I told them to bring lights, for it will be dark, they had a little 4" flash light, so I had to get my LED Mag light for proper lighting. They broke two outdoor landscape lights, which do not work now, but the real issue is, they only pumped the 1200 gallon tank for 5-6 minutes. I know about septic tanks and have had ours pumped 5 times over the years and no one has ever took 5 to 6 minutes. Usually ten at the minumum and 20 by a local company just a few years before. The guy pumping out the tank said check and see if your toilets flush, I did and was gone from them for only a minute, but when I came back out to see the tank, they had already put in a concrete plug, metal cover, and dirt. I am going to dig up the dirt and look myself, but after talking to others that have been out to my home in the past, they said this company could not have pumped out but maybe 1/2. When I seen they had covered the tank with dirt, I said, " What are you doing?" I want to see the tank and the guy that covered it said, "If you want to see the tank, then you dig it up!" The other guy that was with him, said he was a friend of the family and just helping out and that the tank was pumped completely. I wonder if he is Bonded or licensed, like any other that they claim. I took his word reluctantly and asked what do I owe, he said $280.00, I paid them, they took off like a Bat out of H*** and I did not even get a reciept like I have with all other companies. 1/2 hour later, this guy called and stated they quoted me more than he asked and I owed more money. I called numerous companies and they required cah instead of a check, but I was not sure what the cost was uuntil I asked. I did not reply and nor have they ever called again. I assume to know why, for they did not complete the job honestly or properly. The professionalism was pathetic and they could have called me when they had issues, or was running behind. Not me five times asking are they coming! From the first call until arrival, was 9 1/2 hours and they were heading home and messed up. I will never call them again, nor will I recommend their services to any one..I will dig up and inspect the tank and if I have to further add to this review and inform others that they did not do what they said I will let all know.`