Donaldson and Sellers Professional Automotive

5.0(
1
)

Auto Service, Generator, Auto Inspections,

... +4 more

About us

Donaldson & Sellers offers complete automotive repair services. This includes everything from Oil changes to complete engine overhauls. Our team has over 100 years combined experience. Our regular customers value our experience and honesty. We have a great reputation in our area and were voted best automotive repair shop in 2012.

Business highlights

14 years of trusted experience

Services we offer

oil changes, brakes, air conditioning/heating, all fluid leaks, steering, suspension, engine and transmission repairs, shocks/struts, 4 wheel drive repairs, electrical, check engine light diagnosis and repair.

Services we don't offer

Tires and alignments.

Amenities

Warranties
Yes

Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

5.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Write a review
Showing 1-1 of 1 reviews
joy M.
12/2013
5.0
auto repair
  + -1 more
See above. UPDATE: they called me to follow up on sensor warning from 5/13 that they couldn't get to. Set up time to meet me and get me to my work b/f their normal hours. Called to let me know what the prob was and to let me know I was in need of oil change. I okayed both and they called back to set time to bring car and for me to take them back. Would be nice if I wouldn't have to leave job to take them back. .I didn't ask them to.and they didn't offer.
Description of Work: Some oil cngs. also had work done on vsc. check engine light and vsc lights came on again and they didn't have time then to fix and said go ahead and drive. Haven't taken it back. Update: oil change, follow up on check engine code. replaces cracked hose.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$530
Response from Donaldson and Sellers Professional Automotive
This particular repair was done in April. The customers vehicle had a check engine light on. After diagnosis it was found that the oxygen sensor had fallen out of the exhaust pipe due to rusted bolts. Our technician drilled out the bolts, re-installed the the sensor and cleared the code. The customer stopped in at a later date stating that the check engine light was on again. Our technician immediately scanned the vehicle and found the code to be a different code than previously worked on. Unfortunately, we were not able to take in another repair for the day, as we had other customers with appointments for the day waiting for their vehicle to be repaired. The customer was informed that even though the check engine light was on, that the vehicle was safe to drive and she was encouraged to make an appointment for another day so that we could investigate the new code/problem. Our apologies if she misunderstood what we were suggesting to her. This review is the first we had heard that the customer was upset. Customer service is our number one priority and is how we keep our outstanding reputation in our community. We do all that is possible to put our customers first and to ensure that they receive the best in the services that we provide. We always encourage customer feedback and for our customers to let us know if there are any problems. We will be contacting this customer to see how we may further help her.

    Contact information

    201 E SOUTH ST, Washington, IN 47501

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Auto Service,
    Generator,
    Auto Inspections,
    Auto Radiators,
    Heating and Air Conditioning,
    Auto Transmission,
    Auto Mufflers

    FAQ

    Donaldson and Sellers Professional Automotive is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Donaldson and Sellers Professional Automotive accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    No, Donaldson and Sellers Professional Automotive does not offer free project estimates.
    No, Donaldson and Sellers Professional Automotive does not offer eco-friendly accreditations.
    No, Donaldson and Sellers Professional Automotive does not offer a senior discount.
    No, Donaldson and Sellers Professional Automotive does not offer emergency services.
    Yes, Donaldson and Sellers Professional Automotive offers warranties.
    Donaldson and Sellers Professional Automotive offers the following services: oil changes, brakes, air conditioning/heating, all fluid leaks, steering, suspension, engine and transmission repairs, shocks/struts, 4 wheel drive repairs, electrical, check engine light diagnosis and repair.
    Tires and alignments.

    Contact information

    201 E SOUTH ST, Washington, IN 47501

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed