WHITES FLOORING & CARPET CLNNG

unknown

A small company with 1 main salesperson. The salesperson had to come out to measure and give estimate. Polite but lacking in knowledge of installation. They subcontract the installation. Whites Flooring re-scheduled the installation dates 3 times (the first time was only 2 days after we paid deposit and made original schedule for install) . It was arranged for 2 days to install but we were told it would probably only take a day and a half. We were told we would get their most quality conscious installer, an older gentleman (slow but meticulous). The installers that showed up were in there 20's and definitely not the seasoned guy that was promised. The installers were supposed to come at 8am to 9am each day (i work thirds, i could let them in and go hunker down and get some sleep while they are working and also to get done at a descent time each day). The first day they arrived at around 9:30 am, so i let them in to look things over and get started (since they have never been there yet, i had to give some details on flooring locations). I go to sleep in a different area of the house, i happen to wake up around noon and go see how its going, to my surprise the flooring installers had already gone. All they did was remove some baseboard and lay paper subfloor for the duraceramic tile in only 2 of the 3 areas to be completed. The next morning they arrived late again (around 9:30am again) they worked until around 5:30 and i asked them if they could finish the next day because of having to prepare for work and the rest of family was home for evening. So they came back the 3rd day and was actually there at 8am as promised. The floor itself looks pretty good but the baseboard trim was ripped out and re-installed very poorly. some loose, unattached, chipped, cracked, nails sticking out, nails half in and bent over. Just to clarify, the base trim is the original, so its not a big deal other than the point being, the installers are definitely lacking in craftsmanship in that area. The bill just came in and Whites Flooring has an incorrect down payment amount of $1400 (my actual down payment amount was $1500) so they charged me $100 more for the project. The only reason I mention this is if someone wasn't paying attention they would be out another $100 bucks. This is not a problem, as I had them write me a correct invoice but from the start to finish it seems like the details of the whole project just wasn't priority to this company, with too many inconveniences and unannounced changes along the way.