N. E. W. Plumbing & Heating, Inc.

AFTER THE TECHNICIANS? FROM N.E.W. WORKED ON MY HEAT PUMP FOR 3 MONTHS (NOV-FEB) AND PAYING THEM $373 THE PROBLEM STILL EXISTED WITH MORE PARTS STILL ON ORDER I INFORMED N.E.W. THAT I WOULD FIND SOME ONE ELSE TO FIGURE IT OUT-AFTER THE DIFFERENT HEATING COMPANY TECHS. INSTALLED THE PART N.E.W. HAD ON ORDER THE PUMP STILL WASN'T WORKING CORRECTLY UPON TROUBLE SHOOTING FURTHER THEY DISCOVERED N.E.W. HAD OVER FILLED THE FREON (WHICH HAD TO BE REMOVED) AND DONE RIGHT ALSO THE CONTROL BOARD THEY HAD INSTALLED WAS WIRED IMPROPERLY-AFTER CORRECTING THESE MISTAKES THE HEAT PUMP WORK OK. IF THE FREON NOT BEEN ADDED AND THE CONTROL BOARD INSTALLED CORRECTLY IT WOULD HAVE SOLVED THE PROBLEM INSTEAD IT COST ME ANOTHER $723 TO CORRECT THE PROBLEM N.E.W HAD. CREATED. THE REPAIR AND CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED

The service technician was very punctual and did a great job diagnosing my furnace. Although he did not offer to provide space heaters for the weekend, upon calling the office to request heaters, I was provided with two. After doing research into the warranty on my unit it turned out that my furnace and the part that broke was covered under an enhanced parts and labor warranty from the manufacturer. The company was very misinformed as to what the warranty covered and refused to provide me service under the enhanced warranty even though their website claims they are a factory authorized dealer. Due to the company's ignorance and complete disregard for customer service or doing the right thing, I was obligated to write this review and inform other potential customers to beware.

We had a frozen water pipe in the basement after the deep freeze of 2014. My regular plumber had retired, so in an emergency situation I had to find a new one. He returned my call promptly and came over quickly as an emergency call. The job was completed in less than an ho c

Very good about communicating with me as to what I wanted done and when they would be there. Technician knowledgeable and professional.

N.E.W. came and fixed some issues on my sump pumps that had been done incorrectly by a previous plumber. The president of N.E.W. sent me a letter to send to the previous plumber and was able to get my bill cancelled due to the work they did incorrectly. N.E.W. saved me a bunch of head ache and stress. They did a great job and the final result is great. They also allowed me to make payments on what they charged, that was very helpful.