AWC agreed to install two windows in my home. It has been 12 weeks, and I still do not have the new windows installed. Twelve weeks ago on July 3rd of this year, I paid $400 down on a quote of $924 to have 2 windows installed. Initially, AWC advised the process would take approximately 3 weeks. Missy Kahre, the office manager, stated that it typically takes 2 weeks, but they say 3 so customers won't get angry. After 4 weeks (8/3/2017) I contacted AWC to find out the status of my windows, and was told they had been ordered but were not completed by the manufacturer. After another 2 weeks I was told by Missy Kahre that the windows are a special size and take extra time to be built, but they should be done soon. I requested the name and phone number of the manufacturer so I could verify directly from them when the windows were ordered and manufactured. Alsides out of Evansville, the window manufacturer, stated that the windows were not ordered until 8/4/2017 and should be completed by 8/23/2017. On 8/24/2017 I contacted Alsides again and was told the windows were ready for the installer to pick up. I contacted AWC again to let them know the windows were ready, and was told the installer doesn't want to install just 2 windows. They had another 7 windows to install in the next couple of weeks and would install my 2 on the same day. Jason Burke from AWC told me that I should be expecting a call from the installer to set an appointment for the installation. The last contact I had with Jason was 9/5/2017, and was told again that the installer would be getting a hold of me to arrange a date and time to install. 9/26/2017 I tried to call AWC again but received their voicemail. It has now been 3 weeks since I've tried to contact AWC, and I still have not heard from them or any installer. I have filed a complaint with the Better Business Bureau, but it is still under review. I will not be using AWC for any of my upcoming home improvement needs.
Description of Work: I was in need of two windows being replaced in my home.
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Service Categories
Finished Carpentry and Woodworking,
Windows,
Solar Panels,
Sunrooms and Patio Enclosures,
Skylights,
Water & Smoke Damage,
Siding,
Roofing,
General Remodeling,
Hardwood Flooring Sales and Installation,
Fencing
FAQ
ARTISTIC WINDOWS SIDING & ROOF is currently rated 2 overall out of 5.
Sunday: Closed
Monday: 9:30 AM - 4:30 PM
Tuesday: 9:30 AM - 4:30 PM
Wednesday: 9:30 AM - 4:30 PM
Thursday: 9:30 AM - 4:30 PM
Friday: 9:30 AM - 4:30 PM
Saturday: Closed
ARTISTIC WINDOWS SIDING & ROOF accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, ARTISTIC WINDOWS SIDING & ROOF does not offer free project estimates.
Yes, ARTISTIC WINDOWS SIDING & ROOF offers eco-friendly accreditations.
No, ARTISTIC WINDOWS SIDING & ROOF does not offer a senior discount.
No, ARTISTIC WINDOWS SIDING & ROOF does not offer emergency services.
Yes, ARTISTIC WINDOWS SIDING & ROOF offers warranties.
ARTISTIC WINDOWS SIDING & ROOF offers the following services: Residential, commercial, and industrial roofing services, Residential windows, siding, fencing. Commercial hardwood floors and laminate. Residential patio and entry doors. Residential sunrooms and garages. Interior remodeling.
Plumbing, Electrical, Mobile home setting or moving.