Weiler Inc Plumbing & Heating

very fast and reasonable

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I use him whenever anything goes wrong. He does good work.

Repair men chipped away at the wet ceiling until the source of the leak was located. It was not directly under the sink....Ended up opening a four foot section of the ceiling but caught or collected all the wet ceiling tile in a garbage bin and disposed it to the trash. Very little clean up left for the homeowner to do. The men were very polite and courteous. While the ceiling was open, the men also replaced another section of pipe that showed wear and could possibly be a problem in the near future. The hole in the ceiling will be repaired by another person, but the plumbers did a great job and we will definately call them again when the need arises. The men were here for approximately three hours.

They were pretty good. They were pretty punctual. They knew what was going on. They had instructed me to buy a certain type of faucet because that would be the only one that would fit which was correct. He installed it quite quickly. He also went around and changed some of the apparatuses in the toilet because they kinda corroded after a while. I haven't had any problems since.

Everything went fine. No need to elaborate. They came out twice and solved our immediate problem and then fixed everything so it wouldn't happen again.

They are very quick and they knew what they were doing. They are knowledgeable, helpful, very responsive, and personable.

So far, they have been reliable. They had several people that generally speaking were friendly.

We needed drain into septic tank augered (“roto-rootered”), a job we have had done in this house half a dozen times over 25 years. Typically it takes a couple of hours work for one man who charges less than $200. Called Weiler. They sent two men instead of one with no advance notice. They succeeded in run up seven hours for a bill near $500. They went into the garage to auger the drain, which seemed to take quite a while although I wasn’t keeping time. When they finished, water was run to make sure the drain was clear. Their description of the task indicated there wasn’t a lot of blockage, probably less than the last time we had it done, which was not surprising since that was just two and a half years ago. They offered to check septic tank to see if it needed pumping. I was pretty sure it did, but half an hour (what it usually took for a septic tank professional) seemed reasonable, just to make sure. I watched them poke the ground and do a little digging without finding the tank, then I went back inside to work. Thirty or forty minutes later I came down to see what was taking so long. They hadn’t found the tank and were trying to get a “listening machine” running so they could listen for the water flow. They were having trouble grounding the machine, the more senior of the two said. This was obvious because, while he was saying this, his partner was trying to ground the machine by attaching the ground wire clamp to a PVC pipe attached to the concrete block wall in the garage. I resisted laughing at this and showed them how to get a proper ground and then went back inside. After another half hour or so I came down and they were ready to give up. They could not find the tank hatch and thus could not check the level. They did not present a bill, saying they might have to come back to again. That didn’t make much sense. The job was done. But if they preferred to send a bill, that seemed OK at the time. But they gave no indication that the bill was already nearly $500. After they had left I noticed that they had left unfilled an 18 x 18 inch hole which they had dug. I was shocked when I got Weiler’s bill of course. They two men had managed to charge seven hours between them for a two hour job. Additionally there was a $65 charge added for a “Large sewer auger.” I wrote a detailed letter to the firm detailing the reasons for my displeasure and asking for an adjustment. A Mr. Dave Weiler called and we had a long conversation during which he refused to talk about the excess hours or the efficiency of his employees. Every time I tried to raise these issues he changed the subject back to the auger charge. Turns out they did not destroy an auger or buy a new one. The charge is a way they employ to fund the periodic replacement of cables and augers for the augering machine. Was this common billing practice among plumbers, I asked. Mr. Weiler said he didn’t know what anybody else did, but he did offer to take the auger charge off the bill. When I said the bill was still excessive he hung up on me. That was several days ago I haven’t heard from him since. The bill is still in dispute although out of a sense of fairness I sent a check for $160 to cover his out-of-pocket costs (wages and truck mileage).

Once they knew what the problem was they fixed it quickly. They whole was less than a week and that was good thing.

I would rate them high overall. I like them.

.I've had this company come to my home several different times to fix various things. Depending on who comes to do the work it may be a great job or not.

I found this company on Angie's List so I called him to come out and fix my water heater. He came out the same day I called him and fixed my broken water heater. He was very prompt, informative, and honest. He didn't try to sell me a new water heater but fixed mine at a reasonable price.