J AND L Pool Services

Extremely poor. I am going to be as honest as possible on here. So....after dealing with declining service from my current pool company for the last decade I decided it was time for a new provider. When I contacted J & L I spoke to the owner and he told me that he would do a much better job since the last one was slow and sometimes never showed up to service my pool. I payed in full in advance for this service for the summer season. My pool was diagnosed with a leak. It took three weeks of contacting them to get them to fix the problem. I feel they attended to everyone's pool openings before my issue. I was direct in asking for specifics from them but never rude or disrespectful. They appeared irritated with the questions. 3 Weeks? That is the equivalent to 4 months in Florida! The summer was already a quarter over! Sure, all pool companies are busy during the summer....that's why you hire EXTRA HELP! If you can't take on another customer, then don't! This is what separates good pool services from the poor ones. Ones that can handle the stress during hard times. I was pushed into not seeing the pool repair job cost on paper until the season is over. I was not happy with this. What if the cost was too much and I wanted to close the pool early to make up the difference? After making a big deal about it I finally got the bill. It was sketchy and hard to read. They did a great job on the repair. Unfortunately, that is the only good thing they did. Despite all the setbacks, if they just made me feel important and not like I'm just another buck to earn, then I may have forgotten it all. I ended up hiring yet another pool service to counteract the algae that formed as a result of heat formed by covering the pool while the weather was still warm. He even had to tighten the pool cover that J and L left sagging. Bottom line, if you make your customer feel like #2, then you will end up feeling the same as a company.