Geek Squad - Best Buy

We are very happy with them because we purchased the refrigerator on a discounted price but within a month they had a sale and had $200 off. So I took the receipt back and they gave me the $200 credit. I did not expect them to do that and it was very nice of them to do that. I think generally their prices are good. They are reliable. They give you a window and usually they are on time. We bought a large TV from them a year and a half ago. We had the same experience then. They are pretty good at what they say they will do. We would continue to buy from them in the future.

I ordered a washer and dryer and was told that the sale included a complimentary hookup. When I didn't hear from Best Buy to confirm a delivery time, which was suppose to be a 24 hour in advance notice, I called the store and they said that the 24 hour advance notice was actually about 13 hours becasue they made their calls between 6-8pm. but if the time didn't fit my schedule I could chose a time that would. I asked if they would have enough venting to hook up the dryer since exhaust hook-up is next to a closet wall (42" wide) I was told to mention this to the delivery person when they called to confirm my delivery time, that this should not be a problem because their installers would have all of the parts on the truck but to mention this to them. A woman called to confirm the time and I explained the hookup to her. She said she didn't know which truck would be coming to the house so I asked her to confirm the size of the venting that was ordered to be sure they had enough equipment. She said we ordered a 8 foot venting system. 1. When I was called at 6pm the night before, and given a 9:30-11am appointment the next morning I asked if I could get a different time and was told that this was when they would be in my area and that was the only time frame in which I could get delivery that day. Best Buy was not flexible on the time like they said and this made it very difficult for me to arrange my work schedule. I lost 3 hours of work for this delivery. 2. Problem with the hook-up. They would only make one exhaust pipe connection. The dryer was next to a wall. The wall's drywall had a cosmetic plastic union, which allowed the flexible dryer vent to pass through the drywall. The other side of the wall was a 42" wide closet that led to the outside wall of the house. Because we had a plastic union, they considered this plastic union a connection. They said they were only allowed to make one connection from the dryer to the outside. All they had to do was to cut the flexible 4" pipe in half and connect the rest of the flexible pipe to the other side of the union in the closet wall. But they considered this a second connection and this was against the rules. I guess that if we just had a hole in the wall, with no wall protecting union, this would have been within their rules. The whole pipe run was only 7 feet. Nothing was in their way. We had everything cleared out of the way in order to ease the installation. We even took off the laundry room door and removed the old washer/dryer to give them plenty of room. When they refused to make the second connection, I called the home office. After a 45 minute phone call, in which I was put on hold several times, the installers then said that the hook up was not code because the 4" pipe would be angled downward. However, when I had the dryer installed the next day, we saw that the 4" pipe did not angle down. If the downward angle was a problem, I would have gladly had the union moved up on the wall. We were even open to paying extra, for a second connection. After refusing the delivery, I called a local company and got delivery the next day. It took the other company only 5 minutes to hook up the exhaust pipe. What was very interesting is that this local company, I purchased the washer and dryer from later that day, told me that this was their third sale that day where people had refused the Best Buy delivery due to the hookup. This appears to be a very expensive problem for Best Buy. Maybe Best Buy should look at their returns and not just their sales. Commentary.....you pay for installation because of convenience and because the installers are suppose to be able to adapt to simple on site situations better than a novice. As a non installer, I did my best to describe the job before the installers were scheduled. If the person who confirmed the delivery time didn't know the rules, how should a novice customer expected to anticipate these rules. This is the second time I had a problem with Best Buy and thought I would give them a second chance. No more chances. That was their last chance.