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Bren-Mark Window & Gutter Cleaning

Window Cleaning, Gutter Cleaning, Gutters,

About us

Bren-Mark Window & Gutter Cleaning strives to provide top quality and service at a fair price. Thousands of customers trust us to take care of their needs. We clean windows & gutters for both Residential and Commercial customers, 1-3 stories high. And, when we say "windows" we mean the glass, the edges and the sills. We utilize cutting-edge technology that allows for greater safety while providing superior results. Estimates are free. No subcontractors, only fully-insured, bonded and uniformed employees. All of our cleaners have undergone a thorough background check prior to being hired. Our customer service is 2nd to none. Call us and speak to a real live person or communicate via email, whichever you prefer. We are here to help. Previously we operated as a top Fish Window Cleaning franchise from 1999 to 2009 until gaining our independence in Jan 2010.

Business highlights

15 years of trusted experience

Services we offer

Window Cleaning. Gutter Cleaning. Skylights. Screens. Ceiling fans. Mirrors. Post construction cleaning. Track & sill detailing. Storm windows.

Services we don't offer

.

Amenities

Free Estimates
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9223 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
9%
3
0%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 201-223 of 223 reviews

Michael T.
04/2015
4.0
gutter cleaning, window cleaning
  + 0 more
unknown
Description of Work: Cleaned out gutters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Northshore A.
12/2014
5.0
window cleaning
  + -1 more
unknown
Description of Work: They were excellent. My best experience with an Angie's List provider. Their work was very thorough. Will recommend highly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$99

Robert S.
12/2014
5.0
gutter cleaning, window cleaning
  + 0 more
unknown
Description of Work: Gutters cleaned very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Maureen S.
12/2014
5.0
gutter cleaning, window cleaning
  + 0 more
unknown
Description of Work: They cleaned the gutters and informed me that the pitch was off in some sections and referred me to a gutter company that they recommended and work with on possibly replacing sections of the gutter |Very professional service and I plan on using them in Spring to clean my windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joan M.
10/2014
5.0
window cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jeff H.
10/2014
4.0
gutter cleaning, window cleaning
  + 0 more
unknown
Description of Work: Windows and gutters | |Went very well. My small complaint is they left a mess in the pool area where debris fell from gutters. | |highly recommended.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$725

Sandra F.
09/2014
5.0
gutter cleaning, window cleaning
  + 0 more
unknown
Description of Work: cleaned gutters. prompt & professional. Will use their services again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Terry N.
09/2014
5.0
gutter cleaning, window cleaning
  + 0 more
unknown
Description of Work: I had my gutters and downspouts cleaned on my home. Ryan was the tech that arrived at my home on time and did a wonderful job very professional very courteous overall did an excellent job. I would highly recommend this company to anyone for gutter and downspout cleaning. I will continue to use their service in the future keep up the great work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Kathleen W.
08/2014
4.0
window cleaning
  + -1 more
unknown
Description of Work: They washed the windows on the outside of the house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$140

Todd S.
07/2014
5.0
window cleaning
  + -1 more
unknown
Description of Work: Cleaned all windows on multi-story home...were immaculate when finished and everything cleaned up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carl W.
06/2014
5.0
gutter cleaning, window cleaning
  + 0 more
very timely and professional
Description of Work: whole house windows

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$267

jeffrey M.
06/2014
4.0
window cleaning
  + -1 more
unknown
Description of Work: was not home when service was provided

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

John G.
06/2014
5.0
window cleaning
  + -1 more
unknown
Description of Work: quick and no hassle from the quote process to performing gutter and downspouts cleaning. received a phone call that service was going to be a little late, which was no problem,really appreciate the status call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

robert J.
03/2014
5.0
gutter cleaning
  + -1 more
unknown
Description of Work: I purchased a $50 for whole house gutter and downspout cleaning. It was fine.
Rating CategoryRating out of 5
Yes, I recommend this pro

Brandon R.
02/2014
5.0
gutter cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

robert M.
02/2014
5.0
gutter cleaning
  + -1 more
unknown
Description of Work: It was a Big Deal for $50 for Whole House Gutter & Downspout Cleaning. They were excellent and they were very good people. I would use them again anytime. They were very prompt and did a great job.
Rating CategoryRating out of 5
Yes, I recommend this pro

TJ D.
01/2014
5.0
window cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Stephanie W.
11/2013
5.0
gutter cleaning
  + -1 more
very well
Description of Work: Cleaned gutters

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Lary B.
11/2013
5.0
gutter cleaning, window cleaning
  + 0 more
.
Description of Work: cleaned gutters and sky lights

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Mary A.
10/2013
5.0
gutter cleaning
  + -1 more
Perfect
Description of Work: Cleaned the gutters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Peter S.
10/2013
5.0
window cleaning
  + -1 more
unknown
Description of Work: Cleaned and repaired gutters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Linda S.
04/2013
5.0
gutter cleaning, window cleaning
  + 0 more
GREAT!
Description of Work: The initial phone call to BrenMark was answered promptly and professionally! My quote was left on my door within 48 hours and when I scheduled the appointment it was scheduled within 48 hours. Mark arrived on schedule, he was polite and introduced himself, he was also wearing a coat with the company name on it. He started work immediately and stayed until all my gutters were cleaned. The perameter of my house was clean, all leaves and debris was bagged and he ask where he could leave them. After the job was complete, I received a call from the office to see how the job went and ask if I could be put on their call back list, which I responded with a definate YES! Today, I will be calling them back to get a quote for the company I work for.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Georgiann P.
08/2012
1.0
window cleaning
  + -1 more
ses
Description of Work: It was unfortunate I contacted this firm. While they are punctual, their quote was MORE THAN DOUBLE two other firms I have used. I, however, wanted to see if Bren Mark would provide better services because of the ratings I read. You know what they say, "You get what you pay for." I had requested some blind dusting to be done on two large high windows, received a quote, and on the day of the crew's arrival; was told that work is NOT done by Bren Mark. After talking to the office staff, an apology was given; but the work would still not be done. In fact, the office pulled the crew from my home so NONE of the work was completed. I was left with windows to be cleaned and Bren Mark was left with an unsatisfied customer and a loss of income. This is unprofessional behavior and should be noted when hiring this window cleaning business. We are owners of a successful family business in Northwest Indiana which has been in existance for more than 100 years. We could not have succeeded if we treated customers in this manner. This was the first time I have used Angie's List. I will rely more heavily upon word of mouth endorsements and keep the window cleaners I have used in the past!

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0


Response from Bren-Mark Window & Gutter Cleaning
My wife and I have been in business for 13 years. This type of review is a first for us. We have thousands of satisfied customers and we appreciate each and every one of them. Many times, we have gone out of our way for them. However, in this instance, as the co-owner of the business, I felt it was better to walk away before we performed any service for this customer. As they say, “There are two sides to every story.” To be clear, there was never any mention of blind cleaning or dusting at any time, either over the phone or in person, prior to our cleaners’ arrival. We provided, in person, a written estimate of the specific services requested by the member as well as a printed copy of “What to Expect on Cleaning Day”. The next day she called us to schedule and verified exactly what she wanted cleaned as well as the price for each service. She even provided her credit card information. Just as in the member’s business, we provided a clear and specific written scope of work so there would be no misunderstandings. Price was never an issue. We certainly earned the high grades the member gave us for responsiveness and punctuality. In response to the low grades given, we disagree with her assessment. Three cleaners, with over 15 years of combined experience, went to this job. When they arrived, the member immediately stated that the “sales rep” explicitly said that her blinds would be cleaned along with the services quoted. When told that blind cleaning service wasn’t on the invoice nor was it even part of our standard procedure (we actually refer it out), the member called the office to express her displeasure, saying that the person who did the estimate promised her we’d clean her blinds and that “she would remember this” and hung up. As the business owner and person who actually wrote the estimate, I called her to try to correct the situation. I thought that she possibly confused us with another company but that was not the case. When I calmly stated that she never mentioned anything about blind cleaning to me, the member changed her story and now said she had told the people in the office (not me) about dusting her blinds. In addition, she said our price was twice what she’d ever paid in the past; other services cleaned her blinds when she asked and that she would not be using us in the future. At this point, after hearing the member’s opinion of our company and how dissatisfied she was before any cleaning had even started, I decided it was best to halt the job and allow the customer to choose another service that could meet her expectations. The customer was dumbfounded as to why I would not want to continue, saying that she really needed this work done. When I reiterated that it would be best for everyone if we left and let her use another company she was more comfortable with, she said: “You’re making a mistake. You people need to do some research and find out who WE are! You’ll live to regret this.” This is how the Public Affairs-Community Liaison at the Member's Corporation spoke to me. This condescending attempt to intimidate us, in light of her last name and position with such a reputable company, speaks for itself. Regardless of the repercussions, I believe that I made the right decision.

Contact information

PO Box 2101, Valparaiso, IN 46384

http://www.bren-mark.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Window Cleaning,
Gutter Cleaning,
Gutters,
Screen repair,
Glass and Mirrors,
Skylights

FAQ

Bren-Mark Window & Gutter Cleaning is currently rated 4.9 overall out of 5.

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Bren-Mark Window & Gutter Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Bren-Mark Window & Gutter Cleaning offers free project estimates.
No, Bren-Mark Window & Gutter Cleaning does not offer eco-friendly accreditations.
Yes, Bren-Mark Window & Gutter Cleaning offers a 10% senior discount.
No, Bren-Mark Window & Gutter Cleaning does not offer emergency services.
No, Bren-Mark Window & Gutter Cleaning does not offer warranties.
Bren-Mark Window & Gutter Cleaning offers the following services: Window Cleaning. Gutter Cleaning. Skylights. Screens. Ceiling fans. Mirrors. Post construction cleaning. Track & sill detailing. Storm windows.
.

Contact information

PO Box 2101, Valparaiso, IN 46384

http://www.bren-mark.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM