HART LANDSCAPING

Matt was to draw plans and provide an estimate within ''a week''. I called once in which he responded ''I've got a larger project that's been keeping me busy, I'll finish your estimate within a week''. After 2 more weeks, I called again and Matt responded ''I won't be able to begin your project until next spring but I'll get your estimate and designs to you soon''. It's May of 2006 and still no follow up. Matt either lost my information or did not have the guts to tell me he was not interested in the project. Basically, Matt wasted 2 hours of my time plus my follow up. I'm finding this to be a trend with Patio and Deck builders. The Backyard Company, Deckmasters, Decks of Distinction, and Linden Landscape have been prompt in their follow up and could help Matt with some tips on how to run a real business. Matt, no follow up means no work.

MATT, THE OWNER, GAVE NEW MEANING TO PRIDE IN HIS COMPANY. HE WAS BOOKED WELL INTO THE YEAR AND WE HAD TO WAIT MANY MONTHS FOR HIM TO START, BUT I WOULD DO IT AGAIN WITHOUT HESITATION. HE PERFORMED THE WORK IN JANUARY 2005, DURING THE SNOWY AND COLDEST PART OF THE YEAR, AND IT LOOKS GREAT ALMOST 6 MONTHS LATER. HE CONSULTED WITH US TO CREATE A GREAT DESIGN. ALSO, BECAUSE OF THE WEATHER AND GETTING STARTED SEVERAL WEEKS LATE, HE REMOVED AN OLD POOL FOUNDATION FREE OF CHARGE IN OUR BACKYARD. IF YOU SEE HIM AT THE FLOWER AND PATIO SHOW, BOOK HIM VERY QUICKLY!!!

I DID NOT RECEIVE A RETURN CALL AND IT'S BEEN 10 DAYS.

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MATT AND HIS BROTHER WERE GREAT. WE PICKED UP THEIR CARD AT THE FLOWER AND PATIO SHOW AND THOSE OF 4 OTHER COMPANIES. HE WAS THE ONLY ONE TO ACTUALLY SHOW UP FOR THE INITIAL APPOINTMENT AND GET US AN ESTIMATE IN A TIMELY MANNER WITH A DRAWING. WE DID ACTUALLY GET ONE OTHER ESTIMATE THAT WAS ESSENTIALLY THE SAME PRICE, BUT NO DRAWING CAME WITH IT. HE HELPED US THROUGH THE SELECTION PROCESS OF STONES AND COLORS AND ALSO THE DESIGN IN THE PAVERS. THE SUGGESTION OF RETURNING THE DIRT BACK TO OUR YARD WAS A GOOD ONE. BECAUSE OF THE RAINY WEATHER, IT TOOK HIM LONGER TO COMPLETE THE PROJECT THAN ANTICIPATED (AND ALSO BECAUSE OF THE STONE STEPS). HE RECOGNIZED THIS AND SODDED THE HILL IN OUR BACKYARD AT NO COST. I WOULD USE HIM AGAIN WITHOUT HESITATION.

HE FIT ME INTO A VERY TIGHT SCHEDULE BECAUSE OF A SPECIAL EVENT I HAD. I WAS VERY APPRECIATIVE OF THAT. THEY MISSED A SPOT, BUT CAME BACK AND FILLED IT IN THE NEXT DAY.

MATT CAME TO OUR HOME, HELPED US DETERMINE THE BEST SHAPE AND STYLE OF STONES FOR OUR NEW PATIO. MATT THEN TOOK HIS NOTES AND WENT HOME TO FORMULATE OUR QUOTE. HE WAS ABLE TO E-MAIL OUR QUOTE IN A TIMELY MANNER. WE GLADLY ACCEPTED HIS BID. MATT STARTED THE JOB AS HE HAD STATED AND FINISHED THE JOB QUICKLY. MATT''S CREW TOOK EXTRAORDINARY CARE OF THE AREA SURROUNDING THE PATIO. WHEN THEY FINISHED THE JOB, THERE WAS NO MESS OR DISTURBED GROUND. I COULD HAVE HELD A PARTY ON MY NEW PATIO THAT AFTERNOON AND EVERYONE WOULD HAVE THOUGHT IT WAS INSTALLED THE PREVIOUS SPRING. I AM VERY PLEASED WITH HIS WORK.

MATT CAME TO OUR HOME, HELPED US DETERMINE THE BEST SHAPE AND STYLE OF STONES FOR OUR NEW PATIO. MATT THEN TOOK HIS NOTES AND WENT HOME TO FORMULATE OUR QUOTE. HE WAS ABLE TO E-MAIL OUR QUOTE IN A TIMELY MANNER. WE GLADLY ACCEPTED HIS BID. MATT STARTED THE JOB AS HE HAD STATED AND FINISHED THE JOB QUICKLY. MATT''S CREW TOOK EXTRAORDINARY CARE OF THE AREA SURROUNDING THE PATIO. WHEN THEY FINISHED THE JOB, THERE WAS NO MESS OR DISTURBED GROUND. I COULD HAVE HELD A PARTY ON MY NEW PATIO THAT AFTERNOON AND EVERYONE WOULD HAVE THOUGHT IT WAS INSTALLED THE PREVIOUS SPRING. I AM VERY PLEASED WITH HIS WORK.