We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
The company is very focused on customer service. The technicians were friendly and did an excellent job with the installation, answered all my questions and completed the job on time as promised
Rating Category
Rating out of 5
quality
5.0
value
3.5
responsiveness
5.0
Yes, I recommend this pro
William W.
08/2023
5.0
Complete HVAC and duct replace. Whole system replaced within 1.5 days.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Elizabeth C.
08/2023
2.0
Poor communication
Rating Category
Rating out of 5
quality
4.0
value
2.0
responsiveness
1.5
Rhonda W.
07/2023
5.0
Jerry and Isaiah were prompt, courteous, focused and efficient! Jerry was xtremely helpful and wanted to ensure we had been shown the disconnects, filter location, contact information, etc. Great job!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Beth S.
07/2023
5.0
After calling several repair companies on a Sunday with no returned calls, Josh was very responsive and called us right away to schedule our AC repair with Chuck. Chuck was very professional, extremely friendly and super efficient. We are so grateful for the fast service on an hot July weekend. We highly recommend this company!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Iqbal E.
07/2023
2.0
First of all, they were 10 hours late to start the work. Then, I have been trying to contact them about registration of the unit, no response for the last three weeks. I am about to contact BBB (better business bureau) and report them. I am also going to contact Google pay to see if I can get the money back.
Rating Category
Rating out of 5
quality
3.0
value
1.5
responsiveness
0.5
Abraham L.
07/2023
5.0
Everyone did a fantastic job! Everyone was very responsive. They are honest and reliable. All of my questions were answered with courtesy. First Service Pros is great to work with and I'll continue to use First Service Pros for my HVAC needs!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Thomas P.
07/2023
5.0
They were professional from start to finish. I highly recommend Service First Pros!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Anthony V.
07/2023
5.0
Colin was polite, professional, and efficient. Not â  pushyâ  but advised me as to get the most out of my existing a/c units . I would hire this company again!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Raymond J.
07/2023
5.0
Everyone I personnally inter-acted with was respectful, courteous, professional and demonstrated an attention to detail. No one had a problem answering questions or complying with reasonable requests. The completion of the project was done in a timely manner despite a couple of unforseen circustances. Definitely a job well done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Nanette g.
07/2023
5.0
I've been very pleased with the service for several years. Cordial and knowledgeable, very informative every step of the way.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
diana W.
07/2023
5.0
The guys were prompt and efficient. They seemed genuinely concerned about the situation that I was in. They completed the work faster than I expected.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
diana W.
07/2023
5.0
Those guys were prompt and efficient. They took less time than I expected. They were friendly and courteous.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ruth K.
06/2023
5.0
Xavier, Homer and John did a fantastic job!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
John W.
06/2023
5.0
Very professional
Rating Category
Rating out of 5
quality
5.0
value
3.5
responsiveness
5.0
Yes, I recommend this pro
Crispen H.
06/2023
5.0
I have been using SFPro's for 6 years. Great work. They explain what they are doing and what they find and all of the associates are professional. Strongly recommend them for for HVAC needs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Randy G.
06/2023
5.0
Service Pro is spot on with customer service. I called on a Sunday morning when my A/C went out. They tried to help me trouble shoot and reset it over the phone, but it didn't work, so they sent me a service technician, Chuck Norris (no, not that one!) and he had me up and running in no time. I've been very happy with their responsiveness and customer service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Pascal L.
06/2023
1.0
Scam. Go read all their one star reviews on Google to see what I mean
Rating Category
Rating out of 5
quality
1.0
value
2.0
responsiveness
3.0
Tom D.
06/2023
5.0
They will treat you fairly, show you respect, and perform quality work in your behalf. Great Company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Megan H.
06/2023
5.0
The team that I dealt with at Service 1st Pros were fantastic. Colin, Jerry, and his son were very professional, friendly, efficient, and knowledgeable. On the day of the appointment, Jerry and his son showed up on time, made me feel so comfortable and that I was in good hands. What really stuck out to me was not only their friendliness, but the fact that they put on disposable boot covers when they entered my home. So respectful. Of course itâ s not exactly â funâ having to buy a brand new AC unit for my home, but grateful that if I had to do it, it was with Service 1st Pros. Thank yâ all so much. I definitely 10/10 highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Rodney D.
06/2023
5.0
Great experience from initial inspection, quote to replace old system through to professionally completed installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Benjamin H.
06/2023
5.0
Great service and responsiveness. One of their technicians even helped provide a temporary fix for my AC unit until the part was able to be replaced. Would recommend
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Anthony C.
06/2023
5.0
They were respectful of property. They ensured that they didnâ t disturb anything in the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kimberly J.
06/2023
5.0
All employees from Project Mgr to installers to quality control were excellent, They communicated better than any service company I have used. They were knowledgeable, prompt & efficient.