We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
The company responded quickly, the tech arrived when scheduled, he examined our problem, he described the problem to us and gave us options as to how to go about fixing our issue with the air conditioner, and then he proceeded to complete the project exactly as stated. I could not add anything that would have made this service any more to our satisfaction and will definitely be using them again in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jarome W.
06/2019
5.0
Quick response and great service! Explained what the issue was and what the service would do clearly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Martin G.
06/2019
5.0
I had Service First pro's come out and they provide quick service with transparent feedback on my situation. I'm glad they came out and would hire them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Nanette g.
06/2019
5.0
After submitting the online request for service, I was contacted within 15 minutes. Later, I received several texts, responding to my need and then text regarding when Austin would arrive. He quickly diagnosed the problem, suggested replacement of a component soon to be a problem and got right to it. He explained everything up front, cost, and the service contracts available. Parts were priced above what I would have expected, but the service, knowledge and professionalism with Austin was wonderful. I have already given out the name and number to someone close, I would highly recommend them. Thanks for getting us in the cool again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Steve B.
06/2019
5.0
The Technician was prompt, polite and very knowledgeable. The price was fair and the work was completed in a timely manner. I would definitely recommend service first pros to other people.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
GERALD Q.
06/2019
5.0
I'd recommend them for any one who needs a plumber.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$350
Robert H.
05/2019
5.0
I reached out to Service First Pros in a semi-emergency situation. Both of my central air units had gone out during a significant heat wave, and the company I had worked with in the past wasn't returning my calls. Josh was at my house about 3 hours after I called Service First Pros and within 2 hours he had fixed everything and the house was cooling off. He didn't try to sell me a new unit (which my previous provider seemed to do at every visit), and he emphasized that all of their work is guaranteed. He was more than pleasant--I would say he was enthusiastic about his work and his company. I am very pleased to have found Service First Pros.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Linda H.
05/2019
5.0
Great guys. Friendly and knowledgeable. Clean and tidy, too, which is important to me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Paula P.
05/2019
5.0
N/A
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Shawn I.
05/2019
5.0
Great group of professionals to work with. No hassling, and they give you exactly what's needed to fix and what to consider for future. Would definitely reccomend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Adam D.
05/2019
5.0
This was my first experience with this company. They were very professional and provided a great service. Pricing for the service seemed high but this is the first time I have had A/C work done in this area. I do recommend this company.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Gang H.
05/2019
4.0
A good company!
Rating Category
Rating out of 5
quality
4.0
value
3.0
responsiveness
4.0
Yes, I recommend this pro
Ramon L C.
05/2019
5.0
You won't regret it if you hire them to service you.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Gregory H.
04/2019
5.0
Very knowledgeable, professional, and courteous.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Karen T.
04/2019
5.0
They are "Johnnie on the Spot" to meet and far exceed your expectations in every aspect! Ask them to send Nick, the most pleasant and skilled service professional I've ever had the pleasure of meeting! He is a GEM!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Deborah K.
04/2019
5.0
Very professional. On time. Auston took his time assessing the ac unit and explained everything in detail with pictures. Completed the work In one day.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Dawn H.
04/2019
5.0
No complaints at all. I will use them for all my issues!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Meri O.
04/2019
5.0
Very friendly, gave me straightforward answers, work was scheduled and completed promptly. I love that I got an email with a pic about the people coming to my house. It made me feel more secure and safe.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jada L.
04/2019
5.0
Overall very pleased with the service. always takes care of me
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Douglas H.
04/2019
5.0
Awesome professional company. Will refer all my clients to them. They completely explain the entire process before they start
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Christopher W.
04/2019
5.0
Great experience all round. We had Auston as our service tech and he was very knowledgeable and took the time to explain our system. Prices and customer service is amazing.