We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
Awesome company, I had another company come out and said could not be fixed, tried to sell me on new system, Honest company signed up for maintenance program.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ricardo H.
01/2021
5.0
We had an old unit that broke and we wanted to fix it, but after inspection the technician recommended replacing it and they offered us a very good deal. Response time was quick, and installation was scheduled for the next day. We were very impressed with this family own business.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Monday N.
01/2021
5.0
They were fast and efficient and very inexpensive
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
LAKEISHA J.
01/2021
5.0
Great experience explained everything in detail!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Rachael S.
12/2020
5.0
This company has very professional and dedicated technicians. They are knowledgable in their skill sets. Their work is clean and precise. I appreciate their attention to detail and efforts toward customer satisfaction. Mr. Jerrod thank you for an exceptional job. Well Done!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
John P B.
12/2020
5.0
Increadably competent, trustworthy, expedite, and friendly. I would invite all employees that I met to my home as friends. The installation of my heating unit was fast and completely done. I was informed of everything that was to be done and explained in turns I could understand. I couldnâ t ask for better service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Keke H.
12/2020
5.0
Daniel was awesome. Great customer service. Professional and efficient all while practicing safety measures
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Keke H.
12/2020
5.0
They are very professional and efficient. Daniel was very nice. He wore his PPE while entering the home. He also took a peek at my fireplace because I didn't know how to start it. His customer service skills were top notch. Thank you
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Gloria J.
12/2020
5.0
They were quick to respond to my issue and they explain my opinions. Very friendly and professional. Would definitely use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
D J.
12/2020
5.0
Adam A. serviced our2 units and he did an AWESOME job. He was knowledgeable and super friendly. Excellent bed-side manners.... personable !! I will use that same company again.... requesting Adam!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Andres J.
12/2020
5.0
Excellent service, courteous and informative. Highly recommended!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Vernell C.
12/2020
5.0
Very professional,nice wore mask the whole time.I really should wait to rate the work quality but so far everything seems to be working fine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Gloria F.
12/2020
0.5
Terrible customer service. Worked on wrong heating system four times. They left me with NO HEAT and $2300 less in my wallet. I had to call another company to come out and install a new Smart thermostat for $200 which included new filters for three systems. DO NOT USE THIS COMPANY! We called them about not having heat in one part of the house. They tried to sell us a NEW system but we decided not to. They said it was fixed and no problems, we thought it was fixed. HA HA. We had three heating systems, I even bought a warranty from them. They came out the next day for the repair and suppose to do the work. Well, it did not. I bought a room heater because of NO HEAT in the living room, kitchen or one bedroom. I called again after my son came home from being out of town. They came out again and worked on the wrong heating unit again. Tech said I needed a new thermostat, okay, I was charged another $400 plus for the new thermostat which I had to pay for in advance. Tech came out again with a new thermostat but told my son that the thermostat was still under warranty and to contact Smart thermostats to have it covered by warranty. Never installed a new thermostat, still no heat again. My son finally called a friend and got their heating mans number. He came out, said the thermostat was too old for warranty and installed a new thermostat, and changed all air filters. I was ripped off by this company, they will not call you back even though promised. DO NOT USE
Rating Category
Rating out of 5
quality
0.5
value
0.5
responsiveness
0.5
John T.
12/2020
4.5
Thank for Fast and great service.
Rating Category
Rating out of 5
quality
4.5
value
4.5
responsiveness
4.5
Yes, I recommend this pro
Jerry S.
12/2020
5.0
Very pleased and will use them again
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Carol R.
12/2020
5.0
Service was prompt and a simple fix--just needed a filter and a check of the system. Dylan gave us good information about types of filters.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mary F.
12/2020
4.5
this company is very trustworthy.. would hire them again.
Rating Category
Rating out of 5
quality
4.5
value
4.5
responsiveness
4.5
Yes, I recommend this pro
Mavis Stewart W.
11/2020
5.0
on time great customer service. Knowledgeable
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Octavia for (Freddie) J.
11/2020
5.0
Fast, friendly service, new AC/heating unit works great. Thank You.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Bill H.
11/2020
4.5
Great work!
Rating Category
Rating out of 5
quality
4.5
value
4.5
responsiveness
4.5
Yes, I recommend this pro
Rhonda W.
11/2020
5.0
Timely, Professional Service at a reasonable price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jose N.
11/2020
5.0
The Service 1st Pros technicians are ALWAYS friendly, professional, on-time, courteous and knowledgeable. Daniel is now my PERSONAL tech... He gets recommended to ALL family and friends
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Dean W.
11/2020
5.0
Complete review and evaluation. Pricey but ultimately worthwhile.
Rating Category
Rating out of 5
quality
5.0
value
3.0
responsiveness
5.0
Yes, I recommend this pro
C L.
11/2020
5.0
The Service 1st Pros technicians are ALWAYS friendly, professional, on-time, courteous and knowledgeable. Dylan came today for an emergency repair and, as usual, he came across as if we were family/friends.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Howard M.
11/2020
5.0
Chase is now my PERSONAL tech... He gets recommended to ALL family and friends... Everyone else has to wait in line to get him... THANKS Chase !!!