SCHALBURG HEATING & COOLING

Never returned. Call many times and they will not call back. I actually fell and fractured my ankle do to the leakage. They could have cared less and it still isn’t fixed. When I call they act like it is a joke.

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in·teg·ri·ty: the quality of being honest and having strong moral principles; moral uprightness. char·ac·ter: the mental and moral qualities distinctive to an individual. Schalburg Heating and Cooling is unethical and lacks character. We will never do business with them again. We paid them in full through our general contractor (we are currently in dispute with him as well.) I need a bill of sale and installation to submit for 30% tax credit for 2014 taxes. After six phone calls and an e-mail I went to the office. John, the owner, met me and said he gave the receipt to the contractor and the contractor told him not to provide me with a copy. I informed him that we paid him through the contractor and needed the receipt. He refused to give it up saying the contractor told him not to or he would not hire Schalburgs for future work. I asked John if I was understanding him correctly, that as a matter of integrity he was screwing me because he didn't want to lose future business from an unethical contractor? He said yes. I asked him again if he realized what he was doing in denying me the receipt. He said yes. He added, "I won't cut off a finger to spite my arm." He told me I'd have to get the receipt from the contractor. If he were an ethical business owner, he would have informed the contractor he was wrong and provided me with my receipt. Instead he placed his greed before his customer. Avoid Schalburg's at all cost. We spent nearly $40,000 with them. I was basically told my business with him is not important. John Schalburg is unethical, greedy, and clearly places his financial interests in front of consumers. Do not trust him. There are plenty of reputable HVAC groups in town that we will be meeting with.

Great product and service.

After looking at the air-conditioner for the problem, the technician suggested we needed to replace our compressor and that our air handler was leaking. He gave us a quote on a whole new system. We told them we would think about having the work done and called another company for a second opinion. A service person fromt he other company came out immediately, checked our air-conditioner and said the capacitor was bad. He made the repair, and our air-conditioner worked fine the rest of the summer through the 100-degree heat.

They showed up on time and had the work finished in one day. Scott came back the next day just to double check everything. The system, which also utilizes a heat pump, works perfectly and seems to be saving money. Great job.

I basically told you the story above!! They promised to take care of a problem I had and they failed to do so and did not follow up with me to let me know when they would be out to fix the problem. It was scheduled but when I called them, they said they would have to reschedule and didn't know exactly when they would be outZ!!

service man was clean,frendly,did very good work, answered some questions I had.