PAITSON BROTHERS HEATING & AC

The service was excellent.

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They were rather expensive, but you truly get what you pay for.

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Fast and efficient

Went very well. Very professional. Technician took his time and made various temperature and humidity measurement to check operation of A/C unit. Put plastic boots on so as not to soil carpets. Answered all my question with detailed knowledgeable answers. Even though I have a very old unit, I did not get any pressure or even hints that the A/C unit should be replaced. Setting up appointments not as easy as could be though. Had to do a little phone tag.

they came out and checked all the air conditioner and added Freon. no problems so far. I had an issue with the fan not running up to power after he left. and I called and he was right out here to check to see what the problem was.

Super! The technician arrived within an hour after my call regarding the problem. Very courteous and professional.

A couple of weeks ago, our AC unit started blowing out warm air in the house. Of course, it was on a Saturday and I had called and a tech (Daniel) came out and diagnosed the problem. He stated that the unit was very old and needed to be replaced. Obviously, on a Saturday afternoon, I was not prepared to make that decision so I just had him repair the unit so that I could play the odds and try to get through until Fall. About three days later, it happened again. So I called and spoke with Ethan, the Sales Manager. Ethan jumped in his truck and came out to my house immediately since my schedule was filled later in the day. We agreed on a new unit and in the meantime another tech (Eric) came out and got the system to blow some cool air until my new unit could be installed. We received a call a couple of days later from Ed, the Installation Manager. He asked if we still had AC. We told him that we had some. He stated that he had other folks that did not have any and asked if it was okay if he took care of them first. We agree that would be fine since there were folks worse off than us. On Saturday night, July 28th, Ed calls our house at 8:50pm and asks if they can install our system on Monday morning. Obviously, we said that would be fine. Asked when they would be here and hung up the phone. On Monday morning at 9am sharp, Ed and Daniel showed up with everything they needed to get our new system installed. They were extremely professional and cleaned up after themselves! They took the time to answer all of my stupid questions. They made certain that I was happy with what was being done and the way they were doing it. Once they were finished for the day, they took the time to explain everything about the system to me, showed me where all of the Operating Manuals were located, and asked me again if I had any questions. I cannot express to you in words how professional and personable these guys were! Since they had to fit a new system into our existing system, there was some sheet metal work that needed to be constructed at their shop. They asked if it was okay if they came back in the morning. Again, I asked what time. The next morning they show up, right on time and completed the work in about an hour. Again, both Ed and Daniel were extremely professional and took great pride in their work! I would certainly recommend Paitson Brothers to you if you are looking to have a new AC unit or furnace installed!

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I called them and they sent someone to see if the problem could be fixed, as it was supposed to run for twenty years. They said that it could not be fixed. He told me that it would be $1000 more than the original price. I thought that I should have got a better deal from them as it ran out of time. So I went to someone else. He came out and saw that it was just few wires that had burnt out and that had to be replaced. They fixed it and instead of $3000 we just paid $300. They were very nice when they came. We wanted to get another opinion before we spent. I wouldn't be confident on them. They wouldn't be my first choice in future but I would certainly consider them.

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I was pleased and thought I got good value for the money. They got right out here to do the job. The Paitson name has been in Terre Haute for years and it is a pretty good name. I will use them again in the future.

They were very polite. They were conscientious. They were very professional. We did not go with them because of two reasons. The cost of the project was high. We had a certain amount of money that we wanted to spend. When we asked everyone to give us the bid on the project, we asked them not to go over the amount. They responded well. They were excellent on punctuality. They were a very professional incorporation. I would consider using their services again in the future.

My furnace went out in early February 2010. Having a four-month old baby in the home, my wife and I were completely at a loss for what to do. After meeting with several other companies, we selected Paitson Brothers because they did an excellent job of explaining our options, working with us to select financing, and moving us through the process. They kept us warm with electric space heaters overnight and installed the system the next day. The technicians that arrived to install the furnace were in crisp, clean uniforms and were incredibly polite and professional, going so far as to wear plastic booties when working in the house to keep the floors clean and tidy. The installation they did was VERY good, and aesthetically, looked much better than even our previous system did. Once the installation was complete, the technician took time to explain the goings on in the furnace and to teach me how to operate my programmable thermostat. The salesman met with me after the installation to go over all of the rebate paperwork (that Paitson Brothers even FILLED OUT FOR ME!), tax credit paperwork, and warranty information. As to price, we collected quotes from four companies. Paitson Bros was not the least expensive bid. They were also not the most expensive. However, based on the brand that they carry (Lennox), their long history in Terre Haute, the professionalism of their staff from sales to install, I BELIEVE THEY ARE WORTH EVERY PENNY. I would (and have) recommend them to anyone who appreciates quality work at a reasonable price.

Technician who came said my furnace was so unsafe he would not do anything and did not charge for the service call because they could not put their name on it. He said parts would probably not be available for it because it is so old and I should just replace it. After speaking to 3 other companies, it was confirmed this was true, however I also learned this company's prices were much higher than their competitors. I believe they would have done a fine job, but all factors considered I'm glad I shopped around and ended up using Super Heating and Cooling instead because I got exactly what I needed for at least $1,000 less. (also see my reports on Kimbler H&C and Super H&C)