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Jeannie's TV & Appliance

Appliance Repair, TV Repair, TV Sales,

About us

In Business since 1979. Family owned.

Business highlights

45 years of trusted experience

Services we offer

Retail floors, counter tops, cabinets, appliances, TV, electronics, lighting, appliance & electronic.

Services we don't offer

Computer repair, water heaters, furnace, stoves, small appliances & electronics.

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.010 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
10%
3
0%
2
10%
1
20%


Rating CategoryRating out of 5
quality
4.2
value
3.7
professionalism
4.0
responsiveness
3.9
punctuality
4.4
Showing 1-10 of 10 reviews

Meenu S.
07/2024
2.0
appliance repair
  + -1 more
7/18/24: It sure has been an EXHAUSTING journey with them. Just left a voicemail with them again as when call them, 99% of the time it goes to voicemail and 1% get to talk to a human. As you all never return your voicemail anyways. Our first call to request service was on 7/8/24. First tech to service came on Friday, 7/12, after multiple calls and following up with them. Refrigerator was fixed for less than 24 hours and stopped working. Since Monday (7/15), called multiple times. Finally tech came in today afternoon. Based on our talk with the tech, who is actually the owner from what we understood, it seems like they are having manpower issues and hence they are backed up in meeting up with all the tickets they have open for servicing. Hope they get this resolved soon as it definitely made our experience quite painful.
Description of Work: Refrigerator stopped cooling.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$139

Brad G.
12/2023
5.0
tv repair
  + -1 more
Just said goodbye to Aaron, the technician who was dispatched to service our Samsung Frame TV. The service call was arranged through Samsung Support, though warranty coverage has expired. (We would not have known about Jeannie's otherwise.) Appointment was scheduled only 1 day after submitting the request, and the appointment date was only 3 days later. Points for promptness. Technician Aaron arrived as scheduled and with advance notice of his arrival time. Points for communication. Aaron is an engineer who previously worked for Samsung designing product relatability. Huge points for technician knowledge. Aaron quickly tried an inexpensive fix but the problem was elsewhere. Points for ethics and customer savings. When fully diagnosed, the repair would have cost 2/3 that of replacement, so we chose not to move forward with the repair and to pay only the trip charge and diagnostic charge, a reasonable $129. More points for customer savings. Aaron also provided great advice about selecting a replacement, based on his firsthand knowledge of how Samsung builds its biggest TVs by hand and those have much lower defect rates. More points for technician knowledge. And throughout the entire service call, Aaron proved friendly, trustworthy, experienced and helpful. Our experience with Jeannie's TV & Appliance was outstanding.
Description of Work: Samsung Frame TV is stuck in boot loop, a common issue among models built in 2020 like ours. Samsung Support contracted with Jeannie’s to provide out-of-warranty service call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Bret F.
06/2018
1.0
appliance repair
  + -1 more
I had set up an appointment and they called me and said that they were not going to show. They tried to blame it on me even though I had scheduled the repair for a specific day ( and took off of work), and called that morning to confirm my availability. The service scheduler was rude and did not try to help in any way. I won’t do any more business with them.
Description of Work: We needed a repair (under warranty) for our washing machine.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Tony C.
01/2018
1.0
appliance repair
  + -1 more
Short Version: I had a leaky washing machine I needed serviced. Instead of fixing that, the technician argued with me that it was the dryer and said he would come back out for free if was actually the washer was leaking. The washing machine is still leaking and instead of coming back to fix it for free like the technician said, they want MORE money to come out to fix it than they did the first time ($90 service fee VS $160 not including any parts or labor). Long Version: Called Samsung because my washing machine had water collecting underneath it. Service guy came out and said it was from the dryer vent not being attached properly to vent moist air. I asked him to look at the washing machine three times because the water was collecting on the ground underneath it and he refused. He said if that were somehow the issue, he would come out and fix it for free. I called back two weeks later and they no longer service my area. After going back and forth with them for weeks, they said they would come back out if A) Samsung could assign it to them in their system B) Samsung would cover the parts and labor for the fix and C) I would have a $160 service fee for them to come out instead of the original $90 I paid the first time. Their reasoning for the $160 was that the technician didn't charge me correctly the first time for millage. They didn't care that the technician ignored my requests on the original service call and outright refused "to come back out for free" as promised by the technician. It's not often I'm blown away by pure unprofessionalism, but wow. Just wow.
Description of Work: Washing machine needed repaired

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$250

Sharon D.
09/2014
4.0
appliance repair
  + -1 more
They were on time. The problems were fixed promptly
Description of Work: Washer/Dryer Hookup

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$95

Jane B.
07/2013
5.0
appliance repair
  + -1 more
The only problem I had was there was confusion over the appointment, we got that all worked out and I was very satisfied with them. I have done work with Jeannie before. Jeannie is Asian she has her brother I think working for her and sometimes he is very hard to understand or doesn't understand you. so that plays into it but they are very nice to do business with, I've never had any complaints about them.
Description of Work: Jeannie's TV & Appliances I bought a lot of my appliances from them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Phyllis L.
05/2013
5.0
appliance repair
  + -1 more
Jeannie's TV and Appliances was very prompt. They did a the job at the same day an hour after we called. They were very professional.
Description of Work: Jeannie's TV & Appliances worked on our electric dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Phyllis L.
11/2012
5.0
tv repair
  + -1 more
He was on time, reasonable and did the repair quickly.
Description of Work: He replaced a burnt card & installed a new box.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$113

Isaac L.
07/2012
5.0
appliance repair
  + -1 more
When we had trouble, I was happy to call Jeannie's, who had been out to fix our dryer a few years back. They found the problem (just a bobby pin stuck in the pump--check your pockets!) and re-installed the old pump rather than charging us for a new one. They said they'd waive the charge for a later service call if the old pump didn't work and they had to install the new one (we'd just pay for the new pump). I also appreciate the professionalism: these folks sell new appliances, and they've been out twice to repair our old ones (still running after 12 years) without pushing a big purchase of a new machine in either case.
Description of Work: Our washing machine would not drain. They fixed the problem quickly and successfully.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Elaine T.
03/2012
5.0
appliance repair
  + -1 more
They are prompt. They are dependable. Their price is great. They are not cheap, but I don't want cheap appliances and repairs. They are kind, and their service person is very knowledgable. I think he could fix anything. They come as soon as you call them.
Description of Work: They serviced a washer, a dryer, and a stove. They replaced a dishwasher and a refridgerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    5015 S US Hwy 41, Terre Haute, IN 47802

    jeanniestv.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    TV Repair,
    TV Sales,
    TV Service - Cable,
    Appliance Sales and Installation,
    TV Antenna,
    Flooring Sales and Installation,
    Countertops and Backsplashes,
    Cabinet Making

    FAQ

    Jeannie's TV & Appliance is currently rated 4 overall out of 5.

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 5:00 PM

    Jeannie's TV & Appliance accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, Jeannie's TV & Appliance does not offer free project estimates.
    No, Jeannie's TV & Appliance does not offer eco-friendly accreditations.
    No, Jeannie's TV & Appliance does not offer a senior discount.
    No, Jeannie's TV & Appliance does not offer emergency services.
    Yes, Jeannie's TV & Appliance offers warranties.
    Jeannie's TV & Appliance offers the following services: Retail floors, counter tops, cabinets, appliances, TV, electronics, lighting, appliance & electronic.
    Computer repair, water heaters, furnace, stoves, small appliances & electronics.

    Contact information

    5015 S US Hwy 41, Terre Haute, IN 47802

    jeanniestv.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 5:00 PM