QUALITY SURFACES

I will never use Quality Surfaces again. Working with them was a horrible experience from beginning to end. I went to the remnant sale. It was chaotic and there was no system for assigning help. It was almost 2 hours before I was able to get help, and then I felt rushed through the process. I found 2 beautiful slabs for 2 baths at a good price. Before the counters were installed, I asked 3 different employees if a standard size sink would fit my counter dimensions, but no one could or would give me an answer. I ended up buying a smaller sink to be safe, which looks disproportionately small. (I later found out that they install the larger sink I wanted all the time in cabinets with the same dimensions as mine.) The only bright spot in the process was Tammy, who took the measurements. She was very professional, and was able to give me helpful information that no one else at QS seemed willing to give. The installation was a disaster. The two guys they sent were not their regular installers. They were sullen and did not speak, did not let me see the work they were doing, and had to be called back a second time. The sinks were not centered, edges did not line up, caulk was applied like a five year-old and was visible from above. One counter had a large scratch which could have easily been fixed before it was delivered, and we have to live with that as is. There was a 1/4 - 1/2 inch gouge out of the top of a side splash which was filled in with silicone gel and not brought to my attention. THIS WAS UNACCEPTABLE! We had purchased about 30% extra product, so they had plenty to avoid that broken piece (although I suspect it could have been broken in transit.) When I contacted Judy Thompson, she informed me that "Yard sale material is bought as is . . . There is nothing else we can do." This is customer service at its worst. I kept after them, and they finally agreed to replace the broken side splash. The installer sent out to do the repair was very nice and did a good job with the repair. If he had been the installer from the beginning, I would have had a better experience. However, the 8" scratch and off center sink remains. There was no "quality" in quality surfaces, and I will not work with a company that refuses to back up its product and installation services.

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They worked with me to help determine what type of granite would be best for my kitchen layout. I chose the slabs myself from a warehouse and had them shipped to QSI. They walked me through the various options and costs associated with them such as the type of edge I wanted on the countertops. I was really impressed with the work they did and was given a tour of their shop to show how they would cut the slabs to get the most usable surface. Really good job.

unknown

We went to showroom researched different materials, consulted on finishes looked thru samples picked ordered and scheduled time for measurements. They showed great patience with us as we went back and forth between granite and quartz. Once we settled on our choice, things flew to completion. Excellent measurements insured a tight fit around native timber columns in the home. Couldn't be happier with the end result.

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So, i went to their semi annual granite remnants sale and purchased granite for my kitchen and bathroom. At that time, it was a pleasure to work with their staff and i worked with Kevin and someone else who I did not remember their name, but seemed like he was there long enough that he could make decisions about pricing and so on. I purchased my kitchen granite top which included installation and measure and my bathrooms were from the smaller remnants section that did not include installation and measure. I brought my measurements and had measured it out in the wrong units and had to make unit conversions on site. While doing so, i actually used the wrong conversion factor, but it was really ok since i over measured by 20% and in the remnants sale, you had to also pay for the wastage. So we were 100% sure it will fit since we found pieces that were over measured for by a factor of 20%. I realized it much later after we selected and were about to pay, and made sure it still work and it did. Kevin was the operations supervisor so i bet he knew what he was talking about. He even told me that since we had so much more material we could change the seams to a better location. As for the pricing, they offered that since they were out there doing a measure and i had bough a big piece for my kitchen that they were not going to charge me for the measure for the bathrooms and the install price would be based on the installed sq feet for the bathroom. I clarified that for the prices i paid for, it would include EVERYTHING in the installation and the customer service person Lacy confirmed it. We paid and were super excited to get it installed. An appoint was made to measure and they had a precision laser system and we were impressed. We told the person measuring all the things we wanted done and it was all good. They sent me the final drawings two nights before installation as they were going to fabricate it the day before installation. The drawings did take into account everything i wanted. This is where things started to go downhill. The day before the installation, i get a call and am told they want to charge me $140 for 2 steel support bars to be installed. I was not too happy about that since shouldn't this be part of the installation price for it to be installed the way it needs to be? They said that they could not install the bars and it would be fine, however, there is a chance the granite might crack since i have a overhang on the main counter top with bar stools below. It was just a small over hang of 12 inches. So in any case after some to and fro, i finally agree to pay although i really felt that it should be part of the install price as i had clarified. On the day of the installation, the crew arrived and were extremely professional. An older guy and a younger guy arrived and two of them had to lift all the granite into my bi-level house which seems a little too much for the older guy. The main kitchen piece probably weighed over 1000 lbs. They could not lift it up my stairs so i had to help, which was not a problem for me. They really hustled it and got it installed. After the install, i realize that the overhang for my bar stools area did not look right. It was short. I clarified with the installers who showed me the drawings they had and confirmed that instead of a 12 inch overhang, they fabricated a 10 inch overhang which kinda made it too short of its intended purpose. Sure it may be 2 inches, but between 10 and 12, that is 20% and that was the difference was noticeable enough for me to spot it without the tape measure. The installers acknowledged the mistake and said they would have someone call me. On top of that, they had left me a whole bunch of granite leftovers. 3 days passed and no one called so i decided to call back. I spoke with Lacy who did some investigations and later told me that they had intentionally cut it shorter to avoid a spot in the granite that was bad. This was something i did not accept since they had ample time to call me to discuss options with me (which they did not and would have totally changed the situation if they did), they left me so much extra material since we over measured and we made sure to fully inspect the pieces with Kevin who said that our pieces were immaculate. I had asked point blank that they had sent me final drawings and if there had to be changes, shouldn't they call and clarify. Both Lacy and her boss Sky had no answer to that. They keep telling me that the granite is bought as is. I completely agree and signed off that it is bought as is and that is why we made sure to inspect it and ensure that there are no flaws. So i asked for a picture of the flaws or the parts they cut out and they were not able to produce any, In fact they seemed more caught up trying to ignore my concerns and told me that i already had an excellent deal on the sale. Sky even went so far as to say that they miscalculated the install charge and they should be charging me more instead and taking off what they did not install, i ended up owing them money. Firstly, she was not there when the manager at the sale agreed not to charge me for the measure and charge me install based on the installed sq footage versus the remnant sq footage. Who charges install based on the whole piece versus the installed piece anyways? Also, the granite was not sealed when it was installed contrary to what they say. We got all sorts of water stains. They told us that we are welcome to purchase a sealer from them to fix that, however they said that all granite they sell are factory sealed. It was clear it was not and again here they did not seem interested to make things right. Anyways, their final ultimatum was they can come and take everything away and refund my money, which would leave me with a kitchen with no countertops which obviously does not work for me and a stupid suggestion. These people will not own up to their mistakes and are completely and absolutely ridiculous and unprofessional. They did not care about making things right and had poor delusional customer service. I now have a bar top area that is too shallow to sit comfortable without having to jam my knees into the counter to sit deep enough to use it for its intended purpose.

unknown

We were very happy with their selection and their personal, attentive service. In the end we felt there were too many cost variables that just weren't clarified to our satisfaction. Obviously an upstanding company with a great track record, just not the right fit for us.

They charged me somewhere between $2,500 and $3,000 which included all the materials and the installation.

Positive experience from start to finish.

Quartz vanity top, backsplash, side back splash, threshold and pieces for shower to hold soap etc, sink and faucet for vanity. I have used them before and Sky was great to work with their work is amazing.

It all went great....I would highly recommend driving to their place, check out the slabs, pick out the one you want and work with Sky., Lacy and the gang....We could not love our granite more!!!!

The job went perfectly. The counter was measured and then installed one week later—the typical QSI interval. While the draftsman was measuring the vanity for the counter—the last of three to come from our slab—we asked how much of the slab was left. He answered that one piece was about 10 inches by 12 feet, and another was about three feet square. We had planned to use any remaining granite for caps on the shower wall and curb. The square piece alone accommodated those caps, so the draftsman suggested that the long piece be used for a tub surround—something we never had considered. Together, we designed the surround on the spot. The cut-out soap dishes—in our opinion the best features of the surround (see the photo) were his idea. In combination with the vanity countertop and the granite caps in the shower, the tub surround creates a continuity in the master bath that otherwise would not have been there.

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The showroom has an abundance of granite to look at and choose from. It was nice being able to see huge slabs instead of small square samples. They came out and measured for the tops, then came back a week later to install. All went without a hitch. You can tell they have done this before - LOTS of times!!! They really had each step down to a science. The sales team was very knowledgeable and could answere any questions I had regarding granite. I highly recommend them and would use them again for any future jobs (bathroom?).

We had a really good experience. There were no problems, they came when they were supposed to. The price was reasonable--we'd shopped around a lot. All in all, it was a very good experience. It's a little inconvenient because of the distance, but it's worth the money.

They were excellent, and we will use them again in the future.

It went great. The material costs were split as follows: the kitchen cost $4,965. The bathrooms cost $2,8237. QSI used a laser system to measure the kitchen surfaces. (The bathroom counters and backsplashes required only a tape measure. :-) We received the quote in a short time, and it was low enough that we didn't seek other bids. The counters were completed and installed on schedule. The quality was excellent, particularly the edge-buffing. The island countertop was about seven feet square. It weighted 850 pounds, so installation was nontrivial. With four installers present, the installation was smooth. Because of an unusual design fillip in our range, QSI had to come back and cut two small notches in the island countertop. They responded quickly and effectively to the issue. We took advantage of QSI's annual sale of granite remnants and discontinued slabs. We visited their yard to close the kitchen purchase on the same day as the annual sale. Knowing that we would remodel our bathrooms, we hunted out a full slab that would cover all three baths. The price of full slabs included cutting, delivery and installation. We were allowed to leave some of the slab with QSI until the third bath is ready for counters. (After the third bath counters are cut, there may be enough granite left over for a fireplace mantle piece or a facing piece for a jetted tub. We can hope, anyway...) A present surprise was that because we purchased during the annual sale, we got a 10% discount on both the full slab and the kitchen order.

The installation went well. They arrived as scheduled and removed the old countertops as we arranged. The countertops are beautiful.

Workmanship only fair as the faucet was put in wrong place; sink had to be patched. PLUS, we rec'd a bill a month later for taking out and disposing of the old sink. No mention was ever made that we would be billed for this.

I had a minimal price range to work with when it finally came time to remodel my kitchen. I priced several granite yards and big box hardware departments. Quality surface showed me exactly what I had to choose from within my price range without tempting me beyond that point, which many did. Mike (the owner) was very personable and patient showing me slabs not on one occasion but three until I was finally able to pick the perfect slab for my kitchen, price, and taste. Which brings me to their amazing selection in any price range. The installation could not have been easier or less stressful. They did exactly what they said, exactly when they said, and beyond. They were very competitively priced without compromising on quality or style that I was looking for. There is not one instant during the entire process that I questioned their professionalism, quality, or my decision. When it comes time for the remodel of my bathrooms, this will be my only stop.

They were very patient with us since after having them come for the measurement and estimate we decided to completely remodel the kitchen instead. They allowed us to retain a discount offered at the home show even though there was several months of delay as we selected, ordered and installed our new kitchen cabinetry. Patrick McManus was very gracious to go through the selection process with us for a second time and he helped us select granite that would best fit our new cabinetry. All of this was without any additional charge. The countertops are beautiful. Besides being the best price around, they have a wonderful selection. We plan to remodel a bathroom and will be contacting them again for our countertop.

We drove down to Spencer, IN and selected the granite slabs. We called them when we were ready for a measurement and about a week and a half later they were ready to install the countertop. The two installers who came out were very nice and on time. They offered advice on maintenance and care. They accidentally left a small piece back at the office, but worked with our schedule to get it installed at a later date. The day they were scheduled to come back we received a phone call about an hour before they were suppose to be at the house letting us know they were running late from another job. We were pleased with the notice and worked with them on a new time that day.