I stopped by this place of business to check on purchasing a load of mulch to use around berry bushes. The older gentleman I spoke with was courteous and professional and asked me to wait to speak with the owner, Jason. I did. He came within 5 minutes and showed me the mulch he thought would work well for my needs. So far, so good. He said he could bring it right away since I was so close and he was waiting on a truck to come. He showed up within 20 minutes and I showed him where I was going to use the mulch. He had a large truck with a dump bed and I was concerned if he could get his truck down to the field or if it would need to be dumped up closer to the barn where the last load was dumped. He and I walked down to the spot and I showed him where I thought it was soft in the field. He walked back to his truck and begin backing through my yard and got hung up within 30 feet. He dug big ruts and finally got out and demanded to know if I had a tractor. I went down to the barn to get the tractor and told him there was a chain in the barn close to the greenhouses. He tried to hook the chain on my 6 ft tiller that was attached to the back of my tractor and I wasn't willing for him to do that. I was afraid it wasn't safe and I didn't want him to tear up my tiller. He told me to turn it around and he would hook it to the front. I did and he grumbled about my chain being too large to go through the hooks on the front of the tractor. I took about 30 minutes of my time and my equipment to get him out of where he got his truck stuck in my yard. He never once said, " thank you for pulling me out" or " I'm sorry I got my truck hung up in your yard." I had to walk back down to the other barn to get my check book. I wrote him a check for the mulch and the $40 delivery fee. The more I thought about the way he acted, the more unhappy I became. I went back over to his place of business and again, the older gentleman was there. He was courteous, sorry that happened and said he would talk to Jason about sending someone over to repair my yard. About an hour later, Jason called me and wanted to know why I came back over there. I told him I had huge ruts in my yard and wanted to know what could be done about it. Well, he just went off telling me it was my fault the ruts were there because of where I said I wanted the mulch. I reminded him that's why we walked the route because I wasn't sure if he could get down there. He is suppose to be the professional. I don't know how his truck maneuvers. At the time, he said it would be fine, but when he got his truck stuck within a few yards of getting off my driveway, it was suddenly my fault. He started screaming on the phone at me - yelling about how I backed the tractor, how he "didn't make any money off me" and he wasn't doing anything about it. WOW! I thought I certainly don't need this in my life and I'm not going to be treated like this, so I hung up the phone in the middle of his screaming. I would never recommend this company with a volatile owner like this. I'm so glad he was on the phone and not still at my home. It was frightening how he acted on the phone. I can only imagine how it could have been if he were at my home.
Description of Work: Delivered a load of "economy" mulch to my location (approx 5 miles from the business).
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Mulch and Topsoil
FAQ
Owen County Mulch is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 8:00 AM - 4:00 PM
Owen County Mulch accepts the following forms of payment: Check
No, Owen County Mulch does not offer free project estimates.
No, Owen County Mulch does not offer eco-friendly accreditations.
Yes, Owen County Mulch offers a 1% senior discount.
No, Owen County Mulch does not offer emergency services.
No, Owen County Mulch does not offer warranties.
Owen County Mulch offers the following services: Mulch Service, Landscape Design, Garden Center, Landscape Designer, Mulch Supplier