Sears Outlet Store - Speedway

They delivered the refrigerator and installed it last week. The gentleman that came out was super friendly and very courteous. They even carried the appliance in, without a dolly. They were very cautious as to what they were doing and we had no problems.

The experience at the store was great. I got great help and everyone was nice. The prices are great which is why I say I would return. I got a great deal on the appliances. During the checkout process I noticed that he didn't take off a discount that was on one of the tags ($400) and had I not reviewed the receipt carefully and compared it with the tags I would've been charged this amount. I am glad I caught it and they took off the charge. The manager said because I was buying 4 items that they would give me free delivery. He forgot to schedule the delivery and I took off work to be there..... When I called that afternoon because the delivery people did not show up at the scheduled time they said they could not get me in that day and it would have to be another day. I missed a day of work for this. They said for my trouble they would credit me 5%. I negotiated that I would get a better stove and the 5% credit for my inconvenience and the manager (ZACK) said he would call me when they got an appropriate model in stock. It is a month later and I have not seen the 5% credit nor have i received a phone call as promised. When the delivery finally came they were late, however the delivery guy was professional and courteous when he arrived. They delivered my appliances and the stove that was delivered had a dent. I called Zack this evening and talked to him about the 5% that was not credited to my card and he said he would apply that immediately and he was waiting to do that at the same time as he swapped out the stoves. They do not get high end gas ranges in very often (but when they do you can really get a steal on them). Zack took my call and was very nice when I called. Overall the experience could have been better but I will give them the benefit of the doubt on this one. They have bent over backwards trying to make up for the scheduling mistakes and the miscommunications and you seriously can't beat the prices. I would go here but make sure that the delivery details are worked out before you leave or opt to take the item with you if you have a way to get it home. All of the appliances work great and look great in my kitchen.