Mastercare Incorporated

I'm happy with the service. They were able to clean the carpets very soon after I contacted them. The techs were on time and cleaned the carpets quickly. I will definitely call them again.

unknown

Very professional.

Picked up on time, delivered on time and the rugs look terrific. Their service and product quality is excellent. Service extend from those on the phone to the technicians who picked up. Upbeat, friendly and courteous.

it went well. the owner called them to tell me that he wouldn't be able to "dip clean" the area rug because of the way it was made. Gave me a choice of processes. I chose. he cleaned my rug and now is clean and fresh smelling... it has some pet stains.

I appreciated their friendly and helpful manner on the phone as they worked with me to determine the cost/benefit of trying to clean one of my sofas. They were knowledgeable about the type of fabric and how that would impact cost and effectiveness of the cleaning method. They also agreed to give me the price for an advertised special even though it was ending that day and they weren't scheduled to come out for two weeks. The technicians arrived on time (early actually and waited outside) and completed the job in an hour. The only added costs were a few dollars extra to clean loose pillows. The results were great. I would definately use them again.

There was only one worker. He arrived on time as promised. Miner changes were made when he arrived regading areas to be cleaned by us. he accepted these changes willingley. He seamed to be very competent in his work. Total time to perform this work was only 2-3 hrs. of soli work. We have had several other services clean our carpet, but fell this was the best job so far. Would not hesitate to hire them again.

Far better than I expected. So far, the area rug seems to be clean and not smelling at all (thank goodness!) I thought my pets had ruined the hallway, but after Nick's work, the carpet looks like new. I had two teenage boys in two of the bedrooms, and over the course of the year, they had spilled much, including red sodas/fruit drinks, greasy ramen noodles and Chinese takeout without always cleaning up afterwards. After Nick was finished, all the spots and stains were gone from their rooms and the stairs. In my room, stains included a spot where my mom had spilled concealer and a streak created, ironically, by a carpet cleaning machine I had borrowed from a friend. Unfortunately, the concealer did not come up, but everything looked great. The cost was far less than I anticipated, and upon his leaving, I was given a bottle of professional spot cleaner. He chatted a bit at the end, asked if I was pleased with the work and left. I belatedly wondered if I should have tipped him at the end, if that was why he asked a couple of times if I was content with the work, but he wasn't pushy about it.

I had a very good experience with them. They did a wonderful job.

I had pet stains. So, they did spot removal. They did a good job. They were late in arriving. However, they had called me ahead of time and had informed me. They got the spots out and did the best that they could do. The work cost me $232. I would use them again in the future.

I've been using him for a long time. He does a really good job. My experience with him has been very good.

I had a very good experience with Master Care. From my initial phone call for an estimate to the actual cleaning, everything was handled very professionally. I called on Tuesday or Wednesday and the cleaning was scheduled for the same week, on Saturday. Brandon arrived five minutes early, asked me to show him the areas I wanted cleaned and then gave me a written estimate which was the same as the telephone estimate. He then vacuumed all the areas to be cleaned. (In the past, other companies I have used told me to vacuum thoroughly prior to their arrival.) He then proceeded to do a better job of cleaning than I have received from any other company. The carpet in my living and dining rooms is over 8 years old and it looks excellent. I never thought the area just inside my front door would ever look good again but it looks like new. Brandon asked me to look at what he had done to see if it met with my approval. I asked him to go over two small areas by doors and he did. The process start to finish took just over 1 1/2 hours.

They are pleasant and courteous. They have reasonable prices and did everything in a timely manner.

I actually found them in the yellow pages. They were very informative on the phone, great service. They were very helpful with all my questions. They did a great job on the customer service end of it as well. They provided spot cleaners and some additional information on how to keep my couches clean from there on out. Also a feedback service and a coupon afterwords as well, they were great, a wonderful company.

The technicians were punctual, and quick about the cleaning--the entire process took about an hour total, as estimated. They took the couch outside for the cleaning (their own suggestion) so they wouldn't damage the floors. They were friendly and professional, and the couch looks great. I would highly recommend MasterCare!