Canney's Water Solutions Inc.

I had Canneys water come out because our water softener was stopping water flow in our entire house! They test the water and inform me that it's simply the filter which had a 1/4 layer of sediment on it. Canneys were who installed the unit. After install they walked me through use and maintenence of the unit but forgot to tell me there was a filter on it that needed to be changed every 6 months or so. I have had the unit 3 years!! In the three years they have been been out twice and never said anything about a filter. They said not to mess with the panel because the FILTER is set so many times a day✔️, to only use crystalized salt✅ but NOTHING about a filter and the unit is a medical necessity for our daughter. Then they say they can even replace the filter because they don't carry that style. So they did nothing as far as servicing my equipment AND the call would not have been needed if they had instructed me properly. So after being informed of the problem, one of the original installers was present and admits to not telling me that. I say listen, I'm expecting a significant discount on this service fee because had you told me about the filter it wouldn't have been necessary nor did you service my equipment! We call the main office and the OM speaks to the owner Kevin who says Ill take off. $25. I say absolutely not. I'm willing to pay half but given the circumstances I think that's more than fair. Owner refuses to discount more than$25 of the$139 service price stating, You are responsible for reading your own owners manual. As a small business owner, I think fairness, integrity and customer service are crucial to your business, as is word of mouth. I did read the manual but was walked through what I was supposed to do,and specifically told me not to mess with anything except the salt. Additionally they did not have the filter needed and told me they would charge an additional $139 to install if they ordered it. They also spotted up almost 2 hours late and did not call. I had to call to find them.

I am a Customer of CANNEY'S for the last 2 years , They have very friendly staff, fast and reliable service, there rates are great best in town...Anytime I call they always try and make sure that they get out to me that week or as soon. As possible even if i call at the last minute.. I have never been as happy with my salt and water service before until i came to them.....wouldn't go any where else for for delivery..there service and sells department is excellent aways very helpful and pricing is alqays reasonable...

AVOID CANNEY'S WATER SOULTIONS AT ALL COSTS! On 2/9/22 Kevin from Canny's Water Solutions came to my home and sold me a water softener installation job including a new outlet installed by an electrician. The job was never completed and the outlet was never installed as agreed upon. I paid in full in the amount of $2241.65 (see attached invoice). Instead the water softener system was installed by an unlicensed apprentice from Canny's Water Solutions using an extension cord plugged into a light fixture, which is not safe or up to code. I've contacted the business and the owner Kevin numerous times to complete the job since it's already been paid in full and not safe. Kevin assured me that he will have an electrician come and install the outlet. It's been over 5 weeks now and still not done.The business is no longer returning phone my calls. It's been over a month now and still no resolution.

Great! We were glad to have him come and deliver salt for free. We are new homeowners and the tank was virtually empty! He explained which type of salt would be best for our water softener, delivered and installed it, and set us up on a delivery schedule. Great job!