About us
Business highlights
151 years of trusted experience
Services we offer
Amenities
Senior Discount
10 -20%
Accepted payment methods
Photos of past projects
Reviews
3.89 Reviews
Showing 1-9 of 9 reviews
Emily L.
12/2015
home security systems
+ -1 moreunknown
Description of Work: Responsive customer service. Issue with system communicating with tower due to tower upgrade. Attempted to fix remotely but could not. Worked with my schedule to find first available date to come to my house to fix it. Professional serviceman. Came during first part of time window. Polite. Gave additional recommendations for my account that do not cost extra.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Judy G.
07/2015
home security systems
+ -1 moreWe contracted with ADT approximately two years ago for home security system. We chose them based on name recognition and price. The salesman came to our home to "close" the deal. He was likable but very slick. When we questioned a three year contract, he assured us we would be able to work around that if need be. So we recently sold our beautiful home and after the most frustrating series of prompts, countless repeating of information, many transfers, were finally connected to a relocation "specialist" . Since we were moving out of the country, we had no further need for their services, Then then informed me that we would need to continue to pay for the next year (the third year). The service was nonexistent to poor at best. The noise detection alarms would go off for no apparent reason, when calling ADT, the personnel didn't know how to turn them off and scheduled a service appointment. The next morning the system was fine. I gave up calling them because they were mostly useless. I never did receive one call when an alarm would go off. The only good thing about it was have yard signs. Previously, in another home, we used a local company that was more expensive but provided wonderful service and alarms that actually worked well. After the first month with ADT, I was sorry I didn't go with SCI again. Remember the adage, "You get what you pay for." And in our case we're paying for NOTHING for a full year due to a shady salesman and a totally non-responsive company.
Description of Work: The provider installed alarms..
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$33.45
Sharon S.
09/2014
home security systems
+ -1 moreunknown
Description of Work: Changed all the batteries in all devices.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Joanne & Timothy K.
09/2014
home security systems
+ -1 moreunknown
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
RONALD N.
07/2014
home security systems
+ -1 moreADT practices deception business practices, "gotcha" types of contracts, and has poor customer service even poorer resolution skills. I would avoid any contract with ADT as you will find them impossible to deal with, more expensive than other similar companies, and hidden fees galore.
Description of Work: ADT responded by phone to my earlier complain, asking if they could be of service. However, they never returned by phone calls or even tried to resolve my problems. I non-renewed my service this morning for next year when my contract expires at the end of the month. Un believably, they told me they require a 30 day notice to cancel, so I would still be billed for 15 days of service in spire of not having any.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness |
$15
RONALD N.
05/2014
home security systems
+ -1 moreI am looking for alternatives.
Description of Work: I have had ADT for several years now in two different homes I own. They do respond when the alarm goes off, but the corporate office is a poorly run organization creating confusion between the local rep and the national company. Depending on who you talk to, you get different prices and different service.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$400
Ella G.
05/2012
home security systems
+ -1 moreThey offer pretty good service. We don't hear much from them so I'm a little disappointed with that. I would like for them to call and have some kind of contact with us. They did come down on their price when they found out we were going to have another company to come it. The prices are reasonable. The other company did find one of ADT's alarms not to be hooked up, so they hooked it up for me. I did tell ADT that the other company hooked it up. You would think they would call you twice a year to make sure everything is working. They were very punctual when I called them to come out.
Description of Work: I have a three year agreement with ADT Security Systems for monitoring my alarm system. They had to hook my system back up on their last visit.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$27
Mary Anne B.
02/2012
home security systems
+ -1 moreThey do a good job and I will continue to use and recommend them.
Description of Work: They maintain my alarm service.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness |
Yes, I recommend this pro
$30
Carole R.
01/2012
home security systems
+ -1 moreThey did a great job. I think they were a professional team of nice people.
Description of Work: I had a security system installed. I also had a monitor installed.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$350
Contact information
2418 Viridian Dr, South Bend, IN 46628
https://www.adt.com/local/in/southbend?utm_source=angies&utm_medium=in&utm_campaign=southbend&utm_term=localseoService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems
FAQ
ADT Security Services is currently rated 3.8 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions
Contact information
2418 Viridian Dr, South Bend, IN 46628
https://www.adt.com/local/in/southbend?utm_source=angies&utm_medium=in&utm_campaign=southbend&utm_term=localseoService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PM