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"If I could select a no-star rating I would. I have rented from several property management companies in Bloomington - Park on Morton, IU RPS, Choice Realty to name a few; I was raised by a property manager; and I would go out of my way to stop potential renters from doing any business on any level with this company - they are vultures. The day we moved in the unit was an absolute wreck. My roommate and I arrived on our move in date only to find that the apartment was disgusting; the entire place was covered in dust and grime, the fridge and freezer still had several rotten items from the previous tenants; the apartment smelt absolutely terrible which we soon discovered the carpet was the culprit. The entire carpet wreaked of pet urine and sour smells. Ironically, they left us a pamphlet on our counter remarking confidently that our place was perfectly ready and prepped for our arrival - ha! All of the furniture in the living room had white stains that even bleach could not remove. We covered the furniture to prevent The Village from deflecting the charges/liability on us for their apparent need for replacement furniture (we work until 7 most days and spend nearly all of our time in our rooms). You may be thinking "Why would they do that? Seems over cautious on their part.." During our first month we were charged for battery replacements for the fire detectors and they did not even replace them - yikes. Just this month I was charged $535 to replace the (incredibly cheap) furniture that, mind you, we covered initially and never use..... your initial move in inspection is weightless. Anyway, this was clearly not the best first impression for our move in day and unfortunately not the last terrible experience we have had living here. Every time it snows, our cars have been blockaded in by walls of ice, and the roads and walkways were mostly salted on the day of or even after snowfall.. effective! Every interaction with the employees, specifically management, has been accompanied with a condescending or downright rude attitude; this has been a friendly reminder for me that being nice truly is a low end virtue. I have came home several times to law enforcement investigating activities in this area. There was also a robbery right across from our apartment just this past month and another just a building over - security is necessary especially with this outlier location (from campus/downtown) and the Village offers none. I receive emails daily concerning their shuttles being 'down' or shuttle schedules changing - the cramped shuttles are virtually useless unless you're schedule is flexible enough to plan your entire day around last minute 'outages' and overall flimsy responsibility. The bottom line is that these people want your money and could not care less about your actual experience - do not let the oversold, overvalued amenities fool you. They are clearly used to taking advantage of college students whose parents foot the bill. We even caught them attempting to enter our apartment without notice and with a seriously rude attitude. As extensive as this review already is, I could continue, but my hopes are that you did not even finish this review before deciding entirely against The Village.. for your own sake."

"It was a very bad experience. The work took 16 months to complete. There was almost no communication. No answer to phone messages, emails or texts. Final invoice was much greater than original estimate. The additional work was completed without any communication to me ( the homeowner)."

"Complex job changing from 2 old furnaces to one fuel efficient one, and a new water heater. The job involved moving ductwork, gas line, water line for the humidifier The job took 4 days instead of 2 or 3 as planned, but same price. The guys were fun, pleasant and cleaned up well. They explained each step clearly. The price included"