Matlock Plumbing Inc

The gentlemen who came were professional, kind, and very punctual. Would definitely hire them again ,

Well it only took them 10 min to do the job!

Chris and Chris were excellent and did a very professional job replacing our galvanized pipes with Pex. They also replaced our old water heater with a new tankless water heater and installed a new water softener. The softener is in the basement but the brine tank is in the garage. No carrying salt downstairs!

unknown

I spoke with Joel Matlock on a Saturday after our sump pump failed and water was rising. He dispatched a team of two plumbers who had the pump replaced in no time. Everyone involved was professional and courteous. There was an extra 'emergency service' surcharge because the work was done on the weekend. There was a minor price mixup; the invoice I received was higher than the price range that Joel mentioned by phone. I spoke with Joel who indicated that it was an honest mistake on his part (his initial estimate was lower than it should have been); nevertheless, he offered to adjusted the charge to bring it back to the range he originally described. In summary, my experience was really positive. Had I had time to 'shop around' I might have been able to find a lower price, but would not have found more responsive or professional service.

Fast, curteous, responsive. Good communications. Fair price.

Took 3 visits. First visit, young man (son of owner) and one more man (2 people total) took out a flush mechanism we had used in multiple toilets over the years with great success and replaced it with some new fixture that required fine tuning (adjustments to be made by owner). He however, didn't tell me he removed the other flush mechanism, or that the new contraption required adjustments and after he left, the toilet bowl wouldn't fill completely. He tightened some screw on the faucet to stop leak. They both removed an old water softener unit and re-piped the fitting (closed it off). They proceeded to take all brass fittings and pipe to their truck until we asked for it (so we could recycle for $$). He said they always take the old pipe without even questioning the homeowner and that he and his dad split the $$ they got when THEY recycle the pipe. He didn't even ask...made us a little cranky. Workers were polite and dressed appropriately this visit. Second visit - this was necessary because the toilet wasn't working correctly and the faucet was still leaking. Son of owner came back with a different young man (again 2 people to do a one person job-but of course they charged us for the 2 workers). Today they were wearing baggy pants with their boxers showing in the back (quite a bit of their boxers), which I didn't feel was appropriate attire, and of course, today I got to see the plumber crack! Disgusting. Well, he explained all about the new toilet contraption, adjusted it and apologized for not doing so the first visit. Third visit - this was necessary because the faucet was still leaking (this was only a couple of days later). This time it was a different older man. He was quite rude. He came in, replaced the complete faucet fixture and left. Wouldn't answer any of our questions or concerns and treated us like we were a thorn in his side and that he was quite disgusted that he had to come and fix something that should have been taken care of on the first visit. I don't feel he needed to be disrespectful to us. We were charged too much I feel for the service we received, and don't feel we should have to pay for 2 workers when one could have efficiently taken care of our problems. We will definitely not use this contractor ever again and will also make sure anybody who asks for our recommendation for a plumber won't receive this name. UPDATE 5-5-15 Called to fix a leak from toilet holding tank into toilet bowl. I reviewed this visit previously. Problem now is that it is leaking AGAIN...same problem and 6 months later. Will definitely not recommend this company. I thought it was a simple fix, but obviously not in the realm of their expertise. Steer clear of this bunch! Never again!

After finding them on Angie's List I gave them a call and left a message for an estimate on replacing a toilet. They called me back within five minutes and gave me a quote for the labor and materials, which I felt was very affordable for what I was wanting. We scheduled the toilet installation for the afternoon of Friday 1/16. They arrived right on time and replaced the toilet. One of the workers noticed when shutting our water off in the basement that he heard a hissing sound coming out of the water supply to our house. He said that he suspected we had a water leak and asked for permission to investigate. Sure enough we had a significant leak! They got their shovels out and started digging until they found the leak, removed the pipe, replaced it, tested it, and filled the hole back in. I think some people doing a job on a Friday afternoon would have just ignored the signs of our leak. Matlock went ABOVE AND BEYOND--we are forever grateful and will continue to use them in the future!! I can't recommend them high enough!

Very nice employees. They were polite, did a good job and cleaned up afterwards.

Thay was late from an emergency call that came in that morning but after thay got here got right to it .It was below freezing, thay had a little trouble digging but got it done. when pulling out the pipe that broke it once but got it ruins and pulled it through the wall. After that thay breezed right though it.

Concerning the outside faucet constantly running and mentioned that I had some other issues which needed addressing. I received a telephone call at approximately 7:30 a.m. Monday morning. We were told someone would be at our home between 8:30 a.m. and 9:30 a.m. The repairmen were right on time. They were extremely polite and completed the work within one hour. Since I didn't know where to turn off the water in an emergency, the repairmen took their time to make sure my wife and I knew where the turn off valve was located. I have absolutely no complaints with Matlock Plumbing.

It was great. I would use them again. They got to our house quickly and fixed the problem in one trip.

went fine

Very satisfied!

They were on time, they cleaned up after themselves, and they were professional. They didn't have the part that they needed to do the work so they had to drive back to Columbus and I was charged for that travel time for two plumbers. They even found a problem that I didn't even know I had with my drain and fixed it.

They were very prompt, clean and efficient.

The only issue I had was with the plumbing of the new dishwasher. It was plumbed up before it was wired by electrician so Mattlock did not have an chance to "test" it. After it was wired, I turned on water to it and ran it once and everything seemed fine. Two days later my neighbor calls me to tell me that my foundation has gotten wet in kitchen area and the spot is getting bigger. It turned out that the connection to dishwasher was cross threaded and the plumbers never even turned on the water to it so they could check for leaks. I went and bought superior connection line (stainless steel compared to plastic) and replaced the line myself ASAP since I needed it to work and it was weekend. When I informed Mattlock Plumbing that I had sent 50% of payment and wished to have the one "part" taken off of bill and perhaps some of the labor since it was defective and I had fixed it, they told me I had gotten a good deal and that nothing would be changed. I waited for new invoice reflecting my payment and one never came. It came to mind one day that I never received any further correspondence from them. I called the office and asked if they could send me a current statement showing the payment I had made. I was told that they were not in the habit of sending out more than one invoice but they could if I wished. I replied that I would try to find old invoice and was told then that they could send me on if I wished. ( I thought I had made it clear that "I wished" but was glad for the offer). They took my information and said they would send me new invoice. I got a phone call a few minutes later and she now knows who she was talking to. I am told they have been sending me invoices for some time (thought they didn't do that?) and had not received any response from me. I tell her I have not gotten any mail from them and do not know why that is. I ask where she is mailing them and she gives me my physical address. I inform her that there is no mail delivered to my house and that every resident of my tiny town MUST go to the Post Office and get their mail from their P.O. Box. This has always been the case. Though their business is 25 miles away, they have been in business for many years and should certainly be aware of this. I am told that since I did not respond to the mail they sent to the wrong location that they had to put a lien on my home. I tell them I think that is overkill since they were sending to wrong location, they had my P.O. Box address, and they had my phone number. I think if they had put same effort into doing "the right thing" as they did into "coming after me" they would have been paid sooner and this all would not have come to their unnecessary action. Bill has been paid in full but I will have to go to court house to make sure the lien was released, since they have not contacted me to let me know anything. I think everyone makes mistakes and could have over looked the plumbing error but I will not overlook the way I was treated by the company with respect to my bill.

Mr. Matlock called our water department to inform them of the problem. The water department had to come out and set the pressure to where it should have been in the first place.

He was very nice. Lou did a very neat job. He came back when he said he would and we felt that the price was fair for the time he spent there.