Jeff Foster Plumbing

Zero stars award goes to Jeff Foster Plumbing! Very poor Customer service experience! No people skills what so ever. Complete con artists! We have a concern with our sump pump coming on often and draining strong sewage smelling water in to our back yard. Also a smaller concern, with a slow draining faucet, in the bathroom. I had my brother, who is a licensed union plumber, come look at the situation. He explained, we likely had a cracked pipe on the exterior, causing the sewage to drain back toward the house, in to the basement sump pump and then the back yard. My brother knew we had a home warranty and suggested we call to start a claim. Jeff Foster plumbing was dispatched from the warranty company. I was not present for this visit. On arrival my girlfriend informed the technician Phillip of our concerns listed above. He did no investigation to try and diagnose the drainage concern. He recommended that we try cleaning the sump pump out and attach a PVC pipe extension to the sump outlet on the exterior. We had already tried this prior to them coming out. Water is still draining back in to the basement sump pump and sewage smell is still present. The technician Phillip, then turned his efforts at attempting to fix the slow draining bathroom sink. He disassembled the trap from under our sink in an attempted to diagnose our slow drain concern. He spent about 45 minutes attempting to improve the drainage. Then made a call to what he said was his supervisor and warranty company. He returned from his call and stated to my girlfriend the the existing plumbing, that he removed, was not properly installed and that the warranty company would not cover the repair. He then proceeded to charge us $75.00 for the warranty call and left. On my arrival to the house that evening, I inspected the work conducted in my absence. The sump pump was not fixed and the bathroom sink was now, gushing water on to the bathroom floor. Our plumbing was in better shape before Jeff Foster plumbing arrived. Had the technician Philip been so concerned with the existing plumbing, he should have refused to disassemble said plumbing. When he disassembled the trap he and Jeff Foster plumbing company assumed responsibility to return my drain to good working order. I called to discuss my concerns the next morning. My phone call was taken by Keith, who said he was in charge of the company. I asked to speak to the owner, I was informed that he was not available. I then informed Keith of our our leaking sink. He expressed that there was no way his technician could have caused said problem. While I was furious with this answer he gave me, I did not use foul language. I only requested that he himself meet me at the house, to address the concern. He refused to meet me and hung up the phone. I tried calling him back but got no answer. I left voice messages with no return calls. Do not use this company!

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This guy is a nightmare! While installing my faucet, he chipped (big-time) my pedestal without telling me. I checked his work right after he left and called him. He came back, admitted to it and took my pedestal to replace mine. He called and said he couldn't find one that would fit and would have to order one. This took a week and he called and said he couldn't find one and that I would have to go out and buy a whole new sink, which I did, that same day. I was having a shower/brunch for 40 people and time was crucial. It took him a few days to come and install the new sink, then he had to come back and fix the sloppy caulking he did. He stood me up for his next appt. with me to apply more caulking. He would not pay for the sink. I had to call the Contractors Board and file a report and I finally got my money back thru them, but it took a couple of months. He has no company name or number on his truck, either. I had to cancel the brunch as it's the only bath downstairs for guests. He's a mess...please, stay away from him.

Jeff Foster came to replace an upstairs toliet, his price seemed fair and the job appeared fine. At that time he saw that I was remodeling another bathroom that had been gutted. He told me he did bathroom remodels. The guy I had hired ended up having major surgery so I asked Jeff to give me an estimate. Though, it seemed a bit high I agreed that he would start that week. From the beginning he complained about how hard it was, as if I would be hard pressed to get anyone to do it. 1ST SIGN. Then I found him using mastic instead of mud on the interior shower walls. When questioned, he acted like I was crazy and he had done "plenty of tiling" and never used mud on the walls before. He also kept running out of tile and I found that he was wasting alot. But because I still had not learned my lesson, I bought more tile. All along he was totally unprofessional, he would show up once for every 3 days he promised and only when I would call him. He always told me someone was in the hospital or had died. He would only stay for a couple of hours and spend most of that in his truck smoking. during one of his absences I decided not to call him and to this day have not heard from him (3 months) In the meantime, tile has fallen off the walls. I hired a guy off of Angies list who has had to take all the tile down and start again but he is half the price and has so far done a great job! Jeff Foster had previosly done some work with my brother and some other remodelers and they had not had problems so I can only assume he got in over his head. All he had to do is tell me and we could have worked something out. Instead I am out 2000.00 plus all the new tile and labor and on a mission to warn people about him.