Granite Masters

I picked a certain color, the saleman wrote down the wrong one and they sent the wrong slabs. They then refused to correct the problem and forced me to take the incorrect counters or they would take them back, keep my money, and not cut and install the ones I picked. Then they offer $200 off to resolve this, I said $300 and they agreed. Got called back and said that they will only do $150 after the deal. The supervisor refused to talk to me and help the situation. DO NOT use them for your counters.

I can’t say enough about this company. Bob and Lily go above and beyond any expectations to ensure customer satisfaction. The results are beautiful. I highly recommend Granite Masters. They do amazing work at a reasonable price.

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The owner came to measure the kitchen and bath for countertops. A few days after the installation my contractor tried to install the sink in the bath vanity, but the opening was too small. Not only did the owner take measurements, I also sent him the specs from the sink manufacturer. When I called granite masters, I was directed to the owner. First he asked why we hadn't checked when they were there. This couldn't be done because the inside of the vanity had to be cut down to accomodate the sink ( off center installation) after the top was on. He then told me my contractor told him what size to make the opening(which he didn't, I was there the day he measured) I let him speak with my contractor and when he told him he had made a mistake that needed to be corrected the owner hung up on him.( This was a heated conversation, my contractor was very angry that he was blamed for something he did not do.) I then called back and he told me I would have to pay to have it fixed. I didn't think I should have to pay and when I nicely said this he also hung up on me. I waited a few hours to cool off and called back my sales person. I told her I was willing to pay although I didn't think I should have to. She told me she would talk to the owner and call back. She never did. We had another company fix it. I have never been treated this unprofessionally, even by a customer and I've worked in customer service for over 30 years! I don't think this person realizes how much business he has lost because of this. I have a coworker who is doing a renovation of a very large kitchen and he was going to use granite masters. My contractor also won't recommend them and neither will I.

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The job went terrible from start to finish. They were late for both the estimate and the install, not just 10 minutes late..we are talking 40-60 minutes late! When they did the install my designer for the job specifically told them to be extra careful because everything in the bathroom was completely new. They told her "oh no worries, we have been doing this for many years". When they were done installing they came to me and told me they had made a "small" mistake. Ya, right...it was no "small" mistake the guy had gotten acetone all over the brand new wall paper!!! ruined it!!! This wallpaper was imported and cost 4x what their job cost so needless to say they really ended up owing me money in the end. So not only did it delay the whole job but was a nightmare to deal with all the way through. My advise is to stay far...far away from these people and this company!!! There are many other companies out there that will do a fine job when it comes to natural stone fabrication and install. Do yourself a favor and look elsewhere!!!