BEARD HEATING & COOLING

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First the A/C unit turned off automatically because too much coolant had been put on and the pressure rose so much the factory preset overload switch activated. Second when it was time for heat to come on the auxillary heat would cause the circuit breaker to trip. So Beard came out and said the breaker was bad, but instead of replacing the tripped one he replaced another and now other electrical stuff in the house doesn't work, but the heat pump/auxillary heat seems to work. So now after one email and at least a half dozen calls, he does not respond. Also the air handler was put in the attic, so he cut the ceiling out of one of my closets where there had been a small access door (to get the air handler up there) and and replaced it with a couple of boards with a piece of drywall laying on top of them. Considering legal action at this point.

unknown

He was able to provide a quick service, took care of the problem and the house was warm in no time. He has provided routine maintenance since then.

After 3 weeks of trying to get them to fix the boiler, I finally got ahold of Terry and he said he couldn't figure it out or fix it and to call someone else. I contacted another company. They came out and easily diagnosed the problem as a gas valve control and ignition control (just replace a month earlier) that had both shorted from water damage. Because the negligence of the technician for failing to secure this crude gutter that they recommended (he had 2 opportunities to do this, but he did not do it until I called them back for the last problem and pointed it out to them), when the gutter fell down, it directed the water from the leak back into the controls that caused the damage. To replace these two components will cost around $700 in parts and labor. I discussed the other company's findings with Terry and gave him the opportunity to make it right and cover the repairs under warranty. He denied any responsibility for damages, this was after leaving us with no heat for 3 weeks.