AccuLevel, Inc. - Rochelle

My job was complicated but good result

We are devastated 100% and will never recommend this company. Our house has been torn up as we've been living in our kitchen downstairs as our living room has been torn out as they were fixing the middle center beam wall and ran into complications with air ducts. The they halted the project to try to figure out what they could do next on March 29th. It became extreme lack of communication and no responses after we had were no showed two weeks in a row by their manager who is coming to tell us the next step of what they thought we could do. As we left messages on that Monday after the supposed manager no showed us two Saturdays in a row they never called back until we called again and again then it constantly became ghosting from their end. I called two weeks ago,,No one ever called us back. my husband text the manager on Monday and I called this morning and talked to a woman as she submitted all this. I feel like we have been more than patient as we have been living since the end of March with no living room and living in our bedrooms upstairs and only in our kitchen. They are supposedly a family, caring and ran business and obviously are none of these. We are mind blown and left hanging as they did not respond when I called this morning and submitted all of these details but to only send an email this evening saying they cannot do this project anymore as we just mailed in a check to start this part of the project again as we've already paid a huge amount for the other part, they are extremely unprofessional, negligence to the extreme. I cannot even believe this and we have no clue what to do next as our house is torn up and they ditched us! We never fathomed to be in the stance after spending a very big amount of money at the start of this. Now we are left just hanging and they could not even have the decency to respond to the text messages and phone calls and now to send an email and not even call and explain things extremely,, unprofessional,uncalled for and we are now feeling lost after 3 months of waiting. I cannot even believe looking at their website for what they say, and how they truly do business,, there is definitely no guarantee and they do not care at all obviously.

Completed project on time

Sales and service were excellent although the job was not completed on the date as promised. Was told the delay was due to a problem securing the permit however I was able to verify by a call to our village that the permit had been faxed to the company prior to the original work date. My only real disappointment was that when the Company replaced three window wells it did not include providing the covers.

it was ok

They quoted me $2000 to raise a concrete step. Doug came and measured the project and charged $1000 up front. Now I am getting emails from them for $2000. I called them and said I had a question about the bill. Then I kept getting transferred from phone to phone. I finally got to a phone to leave a message. They have not returned my call. The crew came and leveled the step. The step has started to sink on one side by 3/8". so far. I will not be hiring them again.

Extremely happy with the sales, service and result! My basement is dry after years of leaking. Corey B was great! He answered all my questions and was very thorough about the explaining the process. The installation team communicated prior to their arrival, started work immediately and finished in record time. I assumed there would be dust everywhere-but the area was clean! So happy I went with AccuLevel.

The process was very easy from start to finish.

Authentic and clear about what needs to be done and how to do it.

Best quote from the the companies I contacted. Fast job completion.

Very professional. The crew that came out to do the work were very courteous and professional. They kept us informed all through out the process. They cleaned up everything when they were done, and asked us if we had any questions or concerns before they left. They said if we had any questions later, to call and they would be happy to answer them.

He evaluated my project and He advised me and came to the conclusion that everything was ok and at this time nothing needed to be done.

Very professional.

Good job

We had an attached screened-in porch that was sinking.Acculevel came in and detailed every aspect of the repair project and then followed thru to the most minuet detail. Excellent work and very detail oriented. Friendly and cooperative service team that completed the work. This seemed like what was going to be a complicated job, using augered jacks, concrete removal, and replacing trex floor. ...In a nutshell, they made what seemed hard..very manageableand 100% solved.Excellent service, excellant price......Terry M.

Matt was an awesome rep. He came to our home inspected and gave us the quote. When there was an issue later down the road on where the window could be placed because we didn’t know where some of our lines were under ground be came back and reevaluated and came up with a plan. We had to change our entire floor plan for this window but it’s ok it wasn’t there fault it’s all going to work out in the end.

Very fast. Very friendly. Had everything they needed with them.

We are very satisfied with their work. Workers were very professional and the hardest working group I have ever seen. They installed an under the floor drainage system along a 60 foot basement wall. We have had no water on our basement floor since it was installed 2 months ago. We have had multiple downpours since then. We had water on our basement floor every time it rained before their installation. We highly recommend them.

I Got the Run.ARound they seem to dismiss my complaint about the WORK DONE !!! I JUST WANTED TO verify it, BUT NO, THEY WENT SILENT.

Acculevel was great to deal with from start to finish. The guys thaf came out was in and out did not even have to take time off work. It was so easy to pay also with my busy life that is all plus. We have a 1900 home. Everyone we dealt with as Knowledgeable. We will be using them again and i will be telling my friends. Thank so much.

n/a

Very good. All employees were very respectiful and friendly.

They were on time and efficient.

Based on an estimate they gave in 2020, Acculevel installed helical piers on the back part of my house after I purchased it. When I got a new job a year and a half later and needed to sell, I discovered that the work they did was not even half of what was actually needed, and that I would have to spend several thousand more to complete the job. In discussions with Acculevel, I was told our guy should have done a more complete inspection and I have been in situations where sellers try and manage the contract in a way to save themselves money. That is probably what happened in this case. That is still no excuse, we should look at the whole house (I took notes during my conversations with them.) Yet I do not know if anyone was ever truly forthcoming with me about what was going on with the previous job and the new estimate of what else was needed and I did not appreciate Freddie attempts to gaslight me while looking at inspection reports. Seven thousand dollars -- which is the discounted price they quoted me only after several hours of back and forth -- is a huge amount of money that I should not have to pay, if only Acculevel had been as honest and transparent as it claimed to be when I purchased the home. I would be skeptical of any estimate they provide.