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4.524 Reviews
Showing 1-24 of 24 reviews
George H.
11/2017
sewer cleaning
 + -1 morePerfect outcome. Found clog and then went further.
Description of Work: Sewer line un-clogged
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Yes, I recommend this pro
$125
Jada S.
05/2016
septic tank, drain cleaning
 + 0 moreunknown
Description of Work: Septic tank cleaning & waste removal.
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Yes, I recommend this pro
$300
Taryn W.
11/2015
drain cleaning, plumbing, septic tank
 + 1 moreunknown
Description of Work: I had called a plumbing service earlier in the day because our washer was not draining properly and we assumed we had a clog at some point in our interior lines. Since we were on a septic system, that plumber assumed that our tank needed drained and our pipes needed cleared out and he referred me to Golden Rule. | |When I called customer service, they were very friendly and knowledgeable about the services that they provided. We have been living in our house now for 3 years and we weren't aware of any maintenance having been completed on the septic system, so we went ahead and scheduled a tank and pipe cleanout. | |When I explained to them that our washer wouldn't drain without overflowing, they made us a priority and came out on a Sunday. The gentleman was very nice and super helpful. Being inexperienced with septic systems, we did not realize that there was no immediate access to our tank. The access point had actually been buried in the yard without a riser. The service technician was able to accurately predict exactly where the access point would be and got it on his first dig. He also ran a water hose in to the pipe cleanout access point to verify that the pipes needed cleaned. He told us that the drainage was a little slow and there might be some roots but there was a chance that the exterior pipes were okay. | |On the next day, another technician arrived to clean out our drainage pipes. When I explained to him what the issue was, he suggested that he should snake out the interior pipes. He was very considerate and completed this task within the hour and it fixed the washer drainage issue. There was a small clog in the interior lines and he was able to diagnose it from the symptoms that we explained. | |I would definitely rehire Golden Rule based on the outstanding customer service that we received.
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Yes, I recommend this pro
$375
Cheryl E.
04/2015
plumbing, septic tank
 + 0 moreSmooth execution of service. Very nice serviceman.
Description of Work: Pumped out septic tank
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Yes, I recommend this pro
$200
al E.
02/2015
plumbing, septic tank
 + 0 morewell
Description of Work: empty septic systems
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Yes, I recommend this pro
$185
Brian L.
01/2015
septic tank
 + -1 moreGreat phone updates, willing to come on the weekend due to busy work load, called the day of coming out to see if that would be convenient. Called minutes prior to arrival. Backed down a long driveway to preserve yard. Friendly to talk to, very professional. Allowed billing. Will use again and would advise others to as well.
Description of Work: Routine Septic Pump for a 3 bedroom home
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Yes, I recommend this pro
$285
Deb M.
08/2014
septic tank
 + -1 moreDriver called to ask if he could drive on the grass to get close to the septic access,I told him yes. I came home to find he drove through the side yard leaving ruts throughout the yard ,not to be outdone he turned around leaving more ruts. And took a different way out. . I have. Two long ruts in the entire side yard amazingly poor judgement. I called and complained and got a sorry. If you hire them make sure you are there
Description of Work: Pumped septic system
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$265
Dennis O.
04/2014
septic tank
 + -1 morefound the problem of water coming in basement and cleared the slow drain. Use them on apartments for over 30 years most with the farther. Always provide work at a fair price and a nice guy to do business with, honest would be the best word to describe him.
Description of Work: repaired sump pump line
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Yes, I recommend this pro
Bradley J.
07/2013
septic tank
 + -1 moreHour
Description of Work: Sewer line clean out of major roots
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Yes, I recommend this pro
$100
Jonathan C.
05/2013
septic tank
 + -1 moreArrived as promised. Price was reasonable. Did a good job. I would recommend this organization. This is the second time I have used this organization.
Description of Work: Performed septic tank clean out.
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Yes, I recommend this pro
$300
Michael B.
04/2013
septic tank
 + -1 moreThe owner had serviced us two years ago and estimated that we'd need to get on a two-year schedule. After the recent heavy rains, the drains started making noises and a quick check of Angie's List revealed that my two years was nearly up. I scheduled the appointment and they came out and serviced my system as smoothly as their first visit. Thanks guys!
Description of Work: Pump out septic tank.
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Yes, I recommend this pro
$380
Jeffrey C.
11/2012
septic tank
 + -1 moreNon-emergency basis. I called and left a voice mail that I wanted the septic tank pumped when their schedule permitted. They returned the call a couple of hours and said they would be out the next day. The next day, they arrived, pumped the tank, and left the bill in the door. I have used them several times over the 28 years I have lived in this house for septic pumping and they have always performed flawlessly.
Description of Work: Regular periodic pumping of septic tank.
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Yes, I recommend this pro
$275
Kathy O.
07/2012
septic tank
 + -1 moreEasy to contact; came out when promised; performed work satisfactorily at a reasonable price.
Description of Work: Septic tank pumped.
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Yes, I recommend this pro
$330
Steve M.
06/2012
septic tank
 + -1 moreIt had been 10-years since we had our Septic Tank cleaned out. Oh how time flies. We weren't having problems, but didn't want to have any either. Golden Rule was running behind and had a breakdown earlier in the week. I was in a crunch and had to have it done that day but didn't care when. He showed up late in the day, and still managed to do the job for us. A very good job. Very professional, price was reasonable I think and gave us some good advice. I would and will use these guys again.
Description of Work: Septic Tank pumped out.
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Yes, I recommend this pro
$350
Robert M.
05/2012
drain cleaning
 + -1 moreThey are reasonably priced. They are easy to work with and do a good job.
Description of Work: They clean our drains regularly. Most recently they also cleaned out our vents.
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Yes, I recommend this pro
$130
Michael B.
07/2011
septic tank
 + -1 moreThe owner had informed us of the extra cost of an after hours service, but under the circumstances it was not an unreasonable charge. When he arrived, it turned out the location of the septic access was not where I was told when buying the house, but the owner was able to quickly find the tank and dig out the access panel. The service was performed with professionally and great patience as I used this opportunity to learn more about what I should know about septic systems (being a former city dweller). There were no extra or surprise charges for the service, everything was as verbally quoted. While he was there, he cleared the pipe between the house and septic tank which actually saved me money (sorry Roto-Rooter) and I won't hesitate to call Golden Rule again in the future.
Description of Work: When my wife and I arrived home from work, we found water from the septic system backing up in our laundry room. When this had happened once before, it was nothing but roots in the drain line and Roto-Rooter tackled the problem. This time they asked a key question - when was the septic system last drained? Since Roto-Rooter doesn't drain septic tanks, they recommended Golden Rule for the job. It was already early evening when I called Golden Rule, but the owner came right up from home and helped us out. He emptied the septic system, flushed the line and got our plumbing back in order again.
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Yes, I recommend this pro
$275
ann K.
03/2011
drain cleaning
 + -1 moreThe service man was polite and he did snake the main pipe, he just didn't do anything else, nor have any answers for most of my questions.
Description of Work: My basement had flooded. The water receded but I wanted to know what had caused it. I contacted the company based on a recommendation of a co-worker. Over 2 weeks of phone calls, they finally came out. The serviceman thread a line through my line from the basement to clean it out. He said there was nothing in it to cause the flooding and I might have a broken pipe. I tried to arrange to have them come out on a different day to check the pipe, but I was unable to get a service appointment set up. I finally called someone else out.
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lorraine H.
02/2011
plumbing, drain cleaning
 + 0 moreIt isn't working any better. I used them years and years ago and I really liked them but I wasn't quite so satisfied this time.
Description of Work: I used The Golden Rule to look at a drain. They snaked it but I don't think they really cleaned it out.
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$200
deborah S.
12/2009
drain cleaning
 + -1 moreThey are excellent and have always been very reasonably priced. They have also been very trustworthy, honest and clean. I have had other sewer services that I actually witness them trying to sabotage my sewer pipe so they could do a dig up, it was incredible. I think The Golden Rule charged 70 bucks for drain cleaning. They are A's across the board because I wouldn't use them if they are not A's. I would use them in future and actually refer them. I am a contractor so I am very particular about the work that gets done for me because I am really particular for my clients. They are the only ones who have ever really satisfied me all the way.
Description of Work: They have done sewer cleaning for us several times in several different properties. They worked for us last summer.
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Yes, I recommend this pro
$70
Joy H.
03/2009
plumbing
 + -1 moreThis was the first time we had to call a plumber so we didn't know what to expect. Was happy with the outcome. It took about 30 mins to fix the problem. Golden Rule has official made it into our rolodex.
Description of Work: Accidently put to much stuff down the garbage disposal causing kitchen sink to back up. Plumber had to snake the drain. Was a little more difficult than normal since we live in a duplex and share a main drain. (We also backed up the neighbors sink).
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Yes, I recommend this pro
$105
Ed T.
03/2009
sewer cleaning
 + -1 moreWas told that they would arrive anytime before 10:00. Arrived somewhat after. Gentleman didn't seem he wanted to be there. Opened outside drain, had my wife run all the water, still wasn't enough and had her flush all the toilets. Still wasn't opening then he decided to use the cutter while all water was still running. While this is still going on my wife is running up and down the stairs trying to flush all the toilets. Was told that it was corrected and they added an extension to cutter. It's only 45 feet to the main sewer line and was quoted for 100 feet. Was charged an extra $40 dollars and all the extra water and the work out my wife received. Less than a week later, same problem.
Description of Work: Clean access to city sewer line.
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$130
Celia P.
11/2008
sewer cleaning, drain cleaning
 + 0 moreI just bought a house and there were roots in the sewer lines. The painters also clogged a drain in the kitchen. The plumbing passed inspection because it took more than one flush to detect the problem with the toilet, and the water in the kitchen sink and utility room had to run for a while before it backed up. Always flush more than once when inspecting a house, lesson learned the hard way! I have a home owner's warranty and a plumbing company was dispatched. They came out, looked for the outside access, didn't find it, flushed the toilet a coulpe of times and told me that they would get the job done sometime "this week." They also said they would have to pull the toilet and bring the roto-rooter inside the house and it would be very messy. I couldn't move in the house until the plumbing was fixed and it was upsetting not knowing what was wrong. I thought about it and decided something didn't seem right about what I was told and I checked Angie's List. I chose Golden Rule based on how they handled other similar problems. Golden Rule listened to my problem, said they could get someone out the same day or the next morning and they did. A couple hours later, they called and were ready to fix my problem. The guys who showed up knew what they were doing and were very professional. Within 5 minutes, they had found the outside access and had the machine ready to go. They cleared the clog left by the painters in the utility sink. In less than an hour, they put my mind at ease and had the problem fixed. I will be calling them back every year to maintain the sewer tile for my house, and I can recommend them without hesitation. Thank you!
Description of Work: Unclogged the sewer line which was filled with roots. Unclogged the utility sink in the kitchen area where painters had clogged the drain with paint.
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Yes, I recommend this pro
$175
CINDA R.
07/2007
drain cleaning
 + -1 moreThey were able to do this for us so quickly and they cleaned up so well. It was like they were never there. I really feel this outfit is one of the best in the area and I will use them for now on.
Description of Work: We had a main sewage line clog up in our home and they were able to snake it out for us. They also went on the roof and snaked out the line that ran from the washing machine back down to the main as well. The job took about a half hour or so for them to finish.
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Yes, I recommend this pro
$149
WILMA L.
11/2006
drain cleaning
 + -1 moreThey seemed to know what they were doing. They didn't take a long time.
Description of Work: They unclogged a drain.
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Yes, I recommend this pro
$95
Contact information
9905 Kress Rd, Roanoke, IN 46783
Licensing
Bonded
Insured
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Service Categories
Septic Systems,
Drain Cleaning,
Plumbing,
Sewer Cleaning
FAQ
The Golden Rule is currently rated 4.5 overall out of 5.
Yes, The Golden Rule offers free project estimates.
No, The Golden Rule does not offer eco-friendly accreditations.
No, The Golden Rule does not offer a senior discount.
No, The Golden Rule does not offer emergency services.
No, The Golden Rule does not offer warranties.
The Golden Rule offers the following services: Vacuum, vactor, excavating, portable toilet rental & plumbing.
Contact information
9905 Kress Rd, Roanoke, IN 46783