When my refrigerator failed in the summertime, I had a time finding a repairman. I called four and was told it would be a week. I did not want to go a week without any refrigeration! I called Koon's and was told that they only service the appliances they sell. My refrigerator did not come from their store, but that was hardly my fault since the frig was in the house when I bought it. A friend of mine who is a regular customer of Koon's asked if they would please make an exception. They did, and the Koon's repairman came to my house that afternoon. He diagnosed the problem easily. had the replacement part in his truck, showed me the old part and how it failed, and got my frig working. I am grateful to Koon's for agreeing to come to my house.
Description of Work: Replaced a failed thermostat that controlled the defrosting unit in my Amana refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$180
Wayne E.
04/2013
5.0
appliance repair
+ -1 more
Koons are well knowen in the Richmond area for preforming top rated work and if we ever need work or a new applance we would look at them first
Description of Work: Fridge was not cooling the food but freezer was working properly they found the thurmastate was not working properly witch caused the unit to ice up blocking the air from flowing down to the fridge area ended up replacing the thurmastat. he was very good as solvng the issue. we find the company very good and would use them again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$150
Wayne E.
08/2012
5.0
appliance repair
+ -1 more
It went great, I called them in the morning, within I'd say four hours they were here. He came in, explained to me what the problem was, what the costs were, and he fixed it.
Description of Work: They came out to repair a fridge.
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Service Categories
Appliance Repair,
Appliance Sales and Installation
FAQ
KOONS SERVICE CTR is currently rated 5 overall out of 5.
No, KOONS SERVICE CTR does not offer free project estimates.
No, KOONS SERVICE CTR does not offer eco-friendly accreditations.
No, KOONS SERVICE CTR does not offer a senior discount.
No, KOONS SERVICE CTR does not offer emergency services.