Wildcat! Technology

Description of Work: My sons laptop computer monitor had issues. It would show the desktop page and duplicate again it again about 3 inches from the right. After doing this, it would shut down. My son lives with my mom, his grandmother ,and as a Christmasgift we wanted to repair this computer while he was working in Ohio. It turns out I took a faulty power cord with me to Wildcat and not the correct one when I dropped it off. Wildcat seemed the think the power cord (only) was the issue and said it powered up in back. with his own cord. The screen image was still doubled. We requested if the computer couldn't be fixed that we retrieve my sons Itunes songs which he had paid for. The next day we were called saying the computer was fixed. We asked if the doubled screen went away and he said yes. That when he reloaded the new operating system, the problem went away. As we were leaving he then said there was still a sliver of an issue with the screen. He had already said it was fixed but I thought a sliver was better than it was and we paid $135 for the new operating system. I had tipped my son that we were repairing his computer. He told me he had a good power cord but wondered maybe if the one he had could be the problem. We bought the one Wildcat suggested and paid a total of $180. Since it was a gift, my mom wrapped it immediately and put it under the Christmas tree. This was Dec 23. On Christmas Even when my family celebrates, my son opened the package. He turned the computer on and it went almost immediately to the split screen it had before. The next day it shut down and didn't go back on. It was the day of the blizzard so we could not take it back that day. We took it back to Wildcat on the second day and wanted a refund but Mr. H. refused accusing us of dropping it, or loosing the plug. No refund. He has since refused our calls and claims he is sympathetic but will not refund us. He claimed it was a new problem despite my son saying to his face it was the same one. He refunded my son only for the power cord of $45 (which does no good on a dead computer) but we are out for the rest. No attempt at all to satisfy our disappointment. I am retired and on a fixed income but it appears Wildcat needs the money more than we do, Attempts were made to contact the owner and we have contacted the Better Business Bureau. It appears we will not be refunded but I wanted to warn the public. I have also contacted Angies list here.

Description of Work: Had my home desktop computer repaired and tuned. Also purchased a restored and updated used laptop for my home.