ARS / Rescue Rooter Indiana

CLIFFORD, THE DRAIN TECHNICIAN, WAS ON-TIME, VERY PROFESSIONAL AND PLEASANT TO WORK WITH, AND GAVE US SOME HELPFUL INFORMATION ABOUT KEEPING OUR DRAINS CLEAR. WE CALLED ON A SATURDAY AND THEY WERE ABLE TO SCHEDULE US WITHIN THREE HOURS AT THEIR REGULAR PRICE, WHICH WE THOUGHT WAS VERY REASONABLE.

TECHNICIAN, KEVIN, WAS VERY PROFESSIONAL, PLEASANT, AND THOROUGH. HE TOOK TIME TO EXPLAIN MANY THINGS. MY ONLY COMPLAINT WAS THAT I HAD TO CALL AIR-TROL TO VERIFY THAT THE SERVICE CALL WAS STILL ON THE SCHEDULE. I WAS INFORMED THEY WERE RUNNING 1 1/2 HOURS BEHIND SCHEDULE. IT WOULD HAVE BEEN WONDERFUL IF AIR-TROL COULD HAVE CALLED ME TO INFORM ME OF THE DELAY. AFTER MY PHONE CALL, THEY GAVE ME A NEW TIME TO EXPECT THE TECHNICIAN. HE SHOWED UP EXACTLY ON TIME.

VERY POSITIVE. WOULD CONSIDER USING THEM IN FUTURE.

JOB 1: OUR AC WASN'T WORKING CORRECTLY. ANDY CAME OUT & EXPLAINED WHY IT DIDN'T SEEM TO WORK AS WELL & RECOMMENDED CLEANING IT, BUT NOT REPLACING IT. WE APPRECIATED THE HONESTY & TAKING THE TIME TO EXPLAIN TO US. JOB 2:THE BEST ORGANIZATIONS THAT WE HAVE EVER USED. OUR FURNACE STOPPED WORKING IN THE MIDDLE OF THE NIGHT. THEY COME OUT THE NEXT DAY TO CHECK. AFTER LOOKING OVER THE FURNACE & EXPL. WHAT WAS WRONG & WHAT OUR OPTIONS WERE WE MADE THE CHOICE TO REPLACE EVERYTHING. THEY WERE ABLE TO DO THE INSTALL THE NEXT DAY WHICH WAS IMPORTANT B/C WE WERE GOING OUT OF TOWN FOR THE HOLIDAYS & LEAVING OUR PETS IN THE HOUSE W/A PET SITTER. EVERYONE ONE ANSWERED ALL OF OUR QUESTIONS, IF THEY DIDN'T KNOW THE ANSWER THEY DIDN'T TRY TO MAKE ONE UP. THEY WOULD FIND THE RIGHT ANSWER & CALL US BACK. WE NEVER FELT LIKE THEY WERE TRYING TO SELL US SOMETHING EXTRA. I FEEL LIKE AIR-TROL WENT ABOVE & BEYOND WHAT THEY NEEDED TO IN ORDER TO MAKES US HAPPY & TO GET THE JOB D/RIGHT. WOULD RECOMMENT THEM.

I WAS VERY DISAPPOINTED WITH SERVICE. COULD NOT PERFORM WORK BECAUSE THE HAD TO ORDER A PART,($620 PLUS $35 NON STOCKING FEE). I CALLED BROAD RIPPLE HEATING AND THEY CAME OUT IN A FEW HOURS, WITH THE PART AND CHARGED ONLY $485. NOT A GOOD EXPERIENCE.

JOE ADAMS WAS A VERY FRIENDLY PERSON. HE EXPLAINED EVERYTHING, AND EFFICIENTLY USED HIS TIME.

THE CONTACT PERSON, JOHN, WAS POLITE AND PROFESSIONAL. HE QUOTED A ROCK BOTTOM PRICE OF $4768 AND WOULDN'T ALLOW THE USE OF THE YELLOW PAGES COUPON. HE STATED THE QUOTE ALREADY INCLUDED A $400 DISCOUNT. HE ORIGINALLY STATED THE JOB WOULD TAKE 1 1/2 DAYS. I LATER FOUND OUT THAT THEY DOUBLED THE LABOR AND FINISHED IN 1 DAY. I WAS NOT HOME WHILE THE WORK WAS BEING PERFORMED AND NO ONE CALLED TO STATE THE WORK WAS COMPLETED. I WAS TOLD THE COST COULD INCREASE (AS MUCH AS $1000) DEPENDING ON THE CONDITION OF THE LINE FROM SIDEWALK TO CITY. NO ADDITIONAL WORK WAS NEEDED. NO ADDITIONAL CHARGES ABOVE THE ALREADY STEEP PRICE WERE INCURRED. IN 2004, ARS QUOTED $4950 FOR A LESS INVASIVE LINE REPLACEMENT. THE COMPANY WAS A PLEASURE TO WORK WITH BUT THE PRICE ALONE WILL DETER MY FRIENDS FROM USING ARS FOR THIS TYPE OF WORK. I WOULD HAVE CONTINUED TO SHOP AROUND IF I HAD THE TIME. I WAS DISAPPOINTED THAT THEY DIDN'T ALLOW ME TO USE THEIR COMPANY COUPON AFTER THEY QUOTED THE PRICE.

I WAS SATISFIED WITH THE REPRESENTATIVE AND WITH THE INSTALLERS. THEY WERE ON TIME. I FELT THEY WERE A BIT OVERPRICED. I LIVE IN A NICE HOME AND AM A RETIRED PROFESSIONAL. I HAD WANTED A 90+ ENERGY MODEL, BUT WE WERE UNABLE TO SATISFACTORILY ARRANGE FOR THE PVC LINES...THEY DID TRY AND BROUGHT OUT THEIR TOP GUN TO SEE IF THERE WAS A WAY TO MAKE IT WORK.

IT DID TAKE THEM 3 TRIES TO FIX IT BUT FINALLY IT WAS DONE. THEY DID KEEP COMING UNTIL THEY GOT IT RIGHT!

WE WERE VERY HAPPY WITH THE WORK AIR-TROL DID. BOTH EMPLOYEES WERE PROFESSIONAL. THEY FINISHED THE JOB ON TIME. THEY EVEN BROUGHT MATERIALS TO CLEAN THE WALLS THAT GOT A LITTLE DIRTY DURING THE PROCESS.

EXTREMELY PROFESSIONAL, HONEST, PROMPT. CAME TWICE. ONCE, CLEANED THE SYSTEM, FOUND THE PROBLEM AND EXPLAINED VERY CLEARLY WHAT PART NEEDED TO BE REPLACED AND WHY. CAME BACK A COUPLE OF DAYS LATER TO COMPLETE THE WORK. VERY IMPRESSED WITH THEM.

TECH (JASON) WAS ON TIME, POLITE. NO CHARGE, WHICH I HAD ESTABLISHED AFTER TWO CALLS TO ARS; FIRST TIME TOLD NO, SECOND TIME YES. AGAIN, AS WITH OUR ORIGINAL COMPANY, IT APPEARS THAT THE INTEREST IS IN SELLING NEW FURNACES.

THIS IS A GREAT COMPANY. THE WOMEN WHO ANSWER THE PHONE AND SCHEDULE APPOINTMENTS ARE PLEASANT AND EFFICIENT. TIM SCHLICK IS THE SALE REP WHO CAME OUT TO MY HOME AND ASSESSED MY NEEDS. HE WAS VERY THOROUGH AND KNOWLEDGEABLE AND EXPLAINED THE DIFFERENT OPTIONS AVAILABLE. HE DIDN'T TRY TO SELL ME THE MOST EXPENSIVE OPTION. HE WAS RESPECTFUL AND COURTEOUS. RODNEY AND CHRIS WHO CAME OUT TO INSTALL WERE THERE ON TIME AT 8:30AM AND WORKED STRAIGHT THROUGH UNTIL THE JOB WAS FINISHED AT 3. RODNEY ANSWERED ALL MY QUESTIONS AND THEY BOTH WORE BOOTIES AND PUT DOWN CANVAS TO PROTECT MY FLOORING. AFTERWARDS, TIM CALLED AND IS PLANNING TO COME BY MY PLACE TO MAKE SURE EVERYTHING IS AS IT SHOULD BE. I AM VERY IMPRESSED WITH THIS COMPANY AND THE EXCELLENT SERVICE THEY PROVIDE!

CASEY WAS VERY UP FRONT WITH WHAT MY OPTIONS WOULD BE AND HOW MUCH IT WOULD COST. VERY NICE, AND I NEVER ONCE FELT LIKE HE WAS TRYING TO SELL ME SOMETHING.

THE OFFICE STAFF WERE COURTEOUS AND KNOWLEDGEABLE. THE SERVICEMAN, WHOSE NAME I CAN'T RECALL AT THE MOMENT, WAS ON TIME, GAVE USEFUL INFORMATION, AND PERFORMED HIS TASKS FULLY AND CAREFULLY. I AM DELIGHTED TO HAVE FOUND A COMPANY I FEEL I CAN RELY ON FOR TIMELY AND CAREFUL WORK. FURTHER, FROM THIS FIRST ENCOUNTER WITH BOTH OFFICE AND SERVICEMAN, I BELIEVE THEY ARE FOCUSED ON DOING WHAT IS NEEDED WITHOUT INVENTING OR PUSHING UNNECESSARY WORK.

SINCE OUR BASEMENT HAD FLOODED, WE WERE PROBABLY NOT THE IDEAL CUSTOMERS. THE TECHNICIAN, J. ATWELL, WAS VERY COURTEOUS AND UNDERSTANDING OF OUR FRUSTRATION. HIS SOLUTION AND SUBSEQUENT HARD WORK TO HAVE US SOMEWHAT MORE CONFIDENT IN THE NEW SUMP PUMP SYSTEM WAS MORE THAN ADEQUATE.

CALL WAS MADE FOR ''NO HEAT.'' SAME DAY RESPONSE AND REPAIR. HAVE AN ANNUAL CONTRACT FOR HVAC CLEANING AND USE THE SAME TECHNICIAN (LARRY-ONLY) FOR KNOWING HISTORY AND ALSO OBSERVANCE OF HIS QUALITY WORK.

I THINK THEY ARE EXCELLENT. THEY ARE ALWAYS ON TIME (I HAVE USED THEM FOR SEVERAL PROJECTS).

I THINK THEY DID A NICE JOB. THE FURNACE HAS BEEN RUNNING JUST FINE.

WHERE TO BEGIN. FIRST, ARS GAVE ME A QUOTE TO CLEAN THE DRAIN, TO WHICH I AGREED. AFTER I LEFT FOR WORK, THE PLUMBER TOLD MY WIFE THAT SHE NEEDED TO SIGN FOR AN ADDITIONAL FEE, NEARLY $100 DOLLARS. AFTER A CALL FOR CLARIFICATION, I WAS TOLD THEY WOULD GET BACK TO ME. A MONTH HAS PASSED, I HAVE NOT HEARD ANYTHING, AND THEY RECENTLY CASHED THE CHECK. SECONDLY, ARS WASN'T ABLE TO SUCCESSFULLY SNAKE THE DRAIN. I WAS GIVEN A FREE CAMERA INSPECTION, WHERE I WAS TOLD I WOULD NEED A NEW MAIN LINE INSTALLED. THEY QUOTED ME A PRICE OF $12,000.00. FORTUNATELY, I CALLED ANOTHER COMPANY. THEY WERE ABLE TO SUCCESSFULLY CLEAR THE LINE FOR UNDER $200.00. I SHOULD HAVE CALLED THIS OTHER COMPANY FIRST.

THE TECH, WAYNE, WAS VERY PLEASANT AND HELPFUL AND HE SHOWED ON TIME. HOWEVER, THE PRICE ESTIMATES HE PROVIDED US WERE EXTREMELY HIGH. THE ESTIMATE WAS $175 TO REPLACE A FAULTY FAUCET CARTRIDGE AND $175 TO REPLACE THE WAX SEAL ON A TOILET. WHEN I TOLD WAYNE THAT WAS TOO MUCH FOR US, HE TOLD ME ABOUT A $20 TOOL I COULD USE TO PULL OUT THE BROKEN MOEN FAUCET CARTRIDGE AND WHICH CARTRIDGE TO BUY. I ENDED UP DOING BOTH REPAIRS MYSELF IN A LITTLE OVER AN HOUR OF WORK AND FOR $50 IN SUPPLIES. ARS CHARGES A $49 SERVICE FEE JUST FOR COMING OUT. WE WANTED SOMEONE TO COME OUT ON SATURDAY FOR A NON-EMERGENCY SERVICE, AND UNFORTUNATELY THERE WERE NOT MANY OPTIONS. HOWEVER, IN THE FUTURE, I WOULD BE VERY HESITANT TO CALL THEM, BECAUSE THEIR ESTIMATES WERE SO HIGH AND THE MANDATORY SERVICE CALL CHARGE.

THE WORK WAS EFFICIENTLY DONE, THE SERVICE PERSON WAS PLEASANT. HE ARRIVED LATER THAN PROJECTED, BUT GAVE ME THE FORMS TO $50 FOR BEING LATE. I AM WAITING FOR THE REFUND, IT SEEMS TO HAVE GOTTEN LOST IN THE MAIL. I HAVE TO WAIT 90 DAYS BEFORE THEY WILL REISSUE THE CHECK.

WHEN I RANG FOR INFORMATION IT WAS GIVEN CLEARLY AND COSTS AND BENEFITS EXPLAINED TO ME. I ASKED FOR A CALL SOON, AS WE WERE MOVING INTO A NEW HOME AND WANTED THE FURNACE CHECKED AS SOON AS WE WERE LIVING THERE. THE LADY WHO DEALT WITH ME ACCOMMODATED MY REQUEST AND MANAGED TO GET THE FURNACE CHECKED THE DAY AFTER WE MOVED IN. THE ENGINEER WHO CAME WAS FRIENDLY AND PROFESSIONAL AND RANG AHEAD TO LET ME KNOW WHAT TIME HE WOULD BE THERE. HE ARRIVED WITHIN THE AGREED TIME AND COMPLETED THE WORK EFFICIENTLY. HE THEN LEFT ME WITH A WRITTEN REPORT OF THE SERVICE WORK COMPLETED. I WOULD RECOMMEND THIS SERVICE.

THEY DID A GREAT JOB FROM START TO FINISH. FROM THE FIRST PHONE CONTACT, TO THE TIME THEY LEFT AFTER THE INSTALLATION OF THE FURNACE THEY WERE VERY PROFESSIONAL AND DID GREAT WORK.

TECH WAS WILLING TO ANSWER ALL MY QUESTIONS AND ELABORATE ON OUR DISCUSSIONS. TECH WAS RESPECTFUL OF MY TIME. HE ALSO CALLED ANOTHER TECH TO HELP COMPLETE HIS SAFETY CHECK AS NEEDED. MADE SUGGESTIONS AS TO FUTURE CARE OF FURNACE AND A/C