ARS / Rescue Rooter Indiana

Showed up 2 hours late. Cleaned A/C unit & left.

Very professional, dependable, and reliable.

Said he could fix it, but it wouldn't last very long. He asked if I knew how much they charged for a new unit, I guessed about $1000, and he laughed at me (their ads say about $1200). They said they could finance, which I did. They took off quite a bit for being an Angie's List member and other discounts ($683).

It was a terrible experience overall as I described above. After he looked around, he said it would cost me more than $700 to figure out the problem. But he said he can fill the Freon that will cost me less which was about $340. After the argument for the price, the service person still charged me $232 for the 5 pounds of Freon. Instead of finding another service, I went ahead to allow the A/C charged with Freon in order to get my A/C working desperately. After two weeks, the Freon was all gone and the A/C was not working anymore. The service provided by ARS was horrible. Considering the price ARS has charged and the problem not been solved, I think ARS was performing a deceitful trick to gouge customer's money.

In five hours they came and did what they needed to do and were gone. They were very professional in letting me know how to operate the thermostat. We got a discount because they had fixed a wire on our old a/c the week before so they deducted $140 from the bill, the cost of the service call from the Thursday before. We also got a discount because we paid in cash and also got a discount because we were able work the installation into their schedule they offered us a discount. So far we've had a/c all weekend, the unit has run fine. The word is still out on the furnace.

We have used Air-Trol's service agreement for several years and have been very pleased with their service. They always call to remind us to schedule the maintenance calls for our furnace and AC, so we don't forget to do it. The service people have always been very courteous, professional, and informative. For example, the man who just inspected our air conditioner arrived promptly, covered his shoes in the house, and then took the time to explain everything he had done and the overall condition of our air conditioner. He also checked the filter in the furnace to make sure it didn't need to be changed. Our heating and cooling have been virtually trouble free the entire time we have used Air-Trol's service agreement.

Once again, tech Kevin was great. A great company to work with, respond quickly and are fair in pricing .

I called and asked for an appointment and got one for the next day. The representative said that their representative would be out between the hours of 9-10 am. I received a call shortly before 10 saying that the plumber was running late. I called back when no one was there by 11:30. They said the plumber got held up on another job and would be there as soon as possible, but that they couldn't say when. Bob Collins and his apprentice showed up at 12:30. They were very helpful and spent extra time clearing the blockages. While one was working on clearing the line the other took time to help me with some other small questions around my house including why I was getting low water pressure from my bathroom sink (I needed to clean the aerator). All in all the plumbers were courteous, helpful and did a decent job cleaning up after themselves.

HE SAID THAT PROBABLY DURING THE WINTER. THE SYSTEM WOULD STRUGGLE TO COME ON AND THAT WE WOULD HAVE TO FLIP THE CIRCUIT BREAKER TO TURN IT ON SOMETIMES AND OTHER TIMES IT WOULD JUST TRIP ITSELF. THE SERVICE GUY, BRIAN, WAS VERY KIND AND COURTEOUS. HE HAD TO LEAVE TO GET A PART AND HE WAS BACK REAL QUICK. HE DID NOT WASTE ANY TIME. HE CALLED BEFORE TO LET ME KNOW THAT HE WAS ON HIS WAY. I WOULD HIGHLY RECOMMEND ARS SERVICE EXPRESS TO ANYONE.

He was very professional and did a great job. He completed the job in a reasonable time.

When the blower motor on my A/C unit quit, I called ARS to give me a second opinion (no charge per their coupon). I called on Saturday. I said that this wasn't an emergency, but she said someone would come out on Sunday. The technician seemed unfriendly. He asked to see the first estimate. Then he said that since the estimate was from mid-January, he doubted the coupon for a free 2nd opinion would be valid since it was June. Then he said that he couldn't take the coupon because 2nd opinions were only given for specific things such as heat exchangers. I pointed out that the coupon did not say that. He finally agreed to honor the coupon. Then said that his estimate was only valid if I agreed to let him do the work that day. If not, it was invalid and I'd be charged $85 to have someone do another diagnostic eval if I wanted it done. Also, there was a $100 access fee for him to get into his shop on a Sunday to get the parts he needed! He lectured me on my delay in getting this job done!

From the camera view there was no question that the roots existed. The quality of the work done on the sewers was good and those repair people were easy to deal with. The repairman who ran the snake in the toilet did not tighten the bolts and the toilet leaked. Two men came to repair it at no charge and fixed it in five minutes (behind a closed door). Later the bolts that held the tank to the bowl leaked. I had someone else repair that. My main difficulty with this company was with the pricing. I was given an estimate of one amount which was increased to the exact amount for which my credit had been approved. I had wanted to go through other means to pay for the cost because of the high interest rate on their card, but I was told that my sewer system would not last long enough for me to get that approval (a week). I felt very pressured. When my son stepped in it was no longer necessary for me to have the entire system replaced and the amount of the final charge was reduced.

They arrived on time. Very polite, neat.

I use them twice a year and they're very prompt and also call to let me know when they're coming out to my home. I pay them $140 for their service contract which includes service, parts, and labor.

They did a nice job in working with me on complicated sump pump issue.

I came home from work to find my furnace not working. Called ARS, they came out that evening. The technician was very friendly and explained the problem to me very well. He showed me the price of the needed part listed in his price book.

I HAVE USED THE COMPANY IN THE PAST AND THEY ALWAYS DID A FINE JOB. THIS TIME THEY HAD COME OUT TO CLEAN AND SNAKE A DRAIN AND NEGLECTED TO WEAR FOODIES. IN THE PROCESS THEY LEFT MUDDY FOOT PRINTS ALL OVER THE CARPET. THEY DID NOT OFFER TO CLEAN IT UP OR MAKE ANY ATTEMPT TO FIX THE SITUATION WHICH REALLY BOTHERS ME.

Our first contact was Bob, who cleaned out the sewer. He suggested that we have the sewer inspected by camera. This was done by Rob who showed us we needed a new sewer line. The crew that was sent consisted of Brandon, the excavator, Brian (his helper), Casey, the plumber and another helper. We were told that the job would be done professionally and that the work areas would be cleaned up at the end. The work was done beyond our expectations. Casey's work in the basement was nothing short of beautiful with neat plumbing and a clean area when finished (including carrying up the dirt from the sump hole). They all wore "booties" over their shoes whenever coming into the house from outside. Brandon and crew worked very well outside and also did a fine job digging the trench, laying the sewer line, and back-filling. They finished by raking the lawn as best as they could to remove excess soil from the lawn. The entire crew was professional, helpful and courteous.

Very prompt, courteous technicians, and fair price.

Work on the drain went fine. However their promptness wasn't as good. Said they would have a technician at the house between 9:00 and 10:00. At 9:30 I called and asked if the technician would be there and response was that he was on his way. At 9:45 technician called and asked me where the house was located. Technician finally showed up at 10:30. Said the map he had did not show the streets. In this day and age, I would have thought they would be using Map Quest or a GPS system to locate places. Asked about the 9:00 to 10:00 window I was given and technician said that is an approximate time.

Overall, they helped when no one else would. Service man was excellent. Very professional.

I thought the technician was not particularly respectful of my property. He damaged the sewer cover and was unresponsive to correcting the damage. He left a mess in my basement and he damaged the threshold of my back door.

We were very pleased with their response, efficiency and courtesy (especially at 2:00am). We appreciated their discussing charges in initial phone call, including options for them coming at once or waiting until the morning (a Sunday). He even gave us the 15% discount offered in their ad in March 2007 Angie's List publication.

ARS will not provide a quote over the phone. The quality of work done was average (the plumber did not install the legs of the sink properly, so we can't level the sink) and the price was high. The original quote was $738. My husband does not normally handle the service calls at our house, so he didn't realize how abnormal this price was and authorized the work. Previous other sinks in bathrooms have been removed and new ones installed (by other plumbers) for $250-$350. I called their office to resolve without any luck. I then wrote a letter to the CEO in Memphis and to the Indpls office GM and was promptly contacted and sent a $211 refund. It did take several weeks to receive the refund, but I appreciate that they value their customers and aim for customer satisfaction.

They provide very consistent service. They are courteous and responsive. They are reasonably priced and charge you only for what is necessary.