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ARS / Rescue Rooter Indiana

Heating and Air Conditioning, Water Heaters, Drain Cleaning,

About us

For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 317-790-3363 The best choice for Heating, Cooling, Plumbing, and Attic insulation services. When you need an AC, heating, or plumbing problem fixed fast and fixed right, you need ARS-Rescue Rooter. At ARS Rescue Rooter, we provide exceptional service and comfort. We don’t charge an extra service call fee for emergency services—so call us 24/7. From minor repairs and part replacements, to a complete new system design and installation, we are the company to call. Plus, we offer comprehensive maintenance plans to keep your system in top shape, and your home comfortable all year long. Additional DBAs - American Residential Services LLC, Air Trol Inc . License # HH1500023, H0020094, CO50600004

Business highlights

117 years of trusted experience
Emergency Services Offered

Services we offer

Heating & AC. Replacement equipment. Water heaters. Plumbing. Drain. Sewer lines. Septic tank. Wallpaper removal. Pumps. Gas leak repair. Insulation. Air duct cleaning. Indoor air quality system installation.

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.41,891 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
10%
3
6%
2
4%
1
10%


Rating CategoryRating out of 5
quality
4.5
value
4.2
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 776-800 of 1891 reviews

JOHN P.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
They are very professional. They always tell us what they are doing and looking at. They are very helpful with information, they are not trying to sell anything, they are just trying to help.
Description of Work: They check out heating and cooling twice a year.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Bryan O.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
Definitely recommend ARS, service provided multiple options for Air Conditioner that was not working properly. With the specials provided at the time, we chose to replace the A/C and the furnace. Installation was a breeze and completely timely and professionally.
Description of Work: Replace Air Conditioner and Furnace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,800

JOHN D.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were very good. They were very professional The day they did it was very hot. It took them only one day to do everything. They were friendly. They are good people.
Description of Work: They put in a new boiler and a new water heater. They worked on the kitchen sink. I had a new air handler and a new compressor put in also. They put in a new heat pump and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

DIANE & MAURICE H.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
They are on time to check everything. They are very personable people. The quality of their work is good. I will continue to use them in the future. Their responsiveness in returning my phone calls is good.
Description of Work: They come out to my house to check my heating and cooling system twice a year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

GARRY B.
06/2008
1.0
drain pipe
  + -1 more
They flat out refused, he said they could not do it. They just said they would not come out and do it for me. Those were the words from the sp I called.
Description of Work: They refused to come out and drain the basement, they had done this before for my home.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
5.0


MARY B.
05/2008
5.0
heating & air conditioning/hvac
  + -1 more
The people they send out are professional and polite. They are courteous on the phone, and do very good work. I am very pleased with them.
Description of Work: I have a contract with them for heating and ac service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Glenda S.
05/2008
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. Dan is very professional; worked efficiently and communicated what he found at the end of the visit. I will ask for him again.
Description of Work: General semi-annual maintenance as part of my service contract.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

SHIRLEY B.
04/2008
4.0
plumbing
  + -1 more
We didn't check any other companies for prices and agreed to this price but I do think it could have been a little less expensive. They are on spot. They come when you call them and they give good quality service. They are very courteous. You get what you pay for.
Description of Work: Most recently we used this company to replace our pump and back up pump in the basement.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Response from ARS / Rescue Rooter Indiana
THANK YOU FOR THE NICE COMMENTS YOU MADE ABOUT OUR SERVICE. WE TAKE GREAT PRIDE IN PROVIDING EXCELLENT SERVICE TO OUR CUSTOMERS.

JANET S.
04/2008
5.0
heating & air conditioning/hvac
  + -1 more
We realized about 10 a.m. on a Saturday morning that our furnace was working but we were not getting any heat inside the house. We called ARS Service Express and were told we would be on standby and someone would be out yet that day. Doug came out, diagnosed that we needed a new thermostat on the furnace. He was very professional and took care of the problem in a timely manner. The Angie's List coupon saved us the service call of $85. We would use this company again.
Description of Work: A new thermostat was installed on our furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$211

Response from ARS / Rescue Rooter Indiana
THANK YOU FOR YOUR COMMENT ON OUR SERVICE. ARS IS COMMITTED TO PROVIDING PROFESSIONAL SERVICE WITH 100% CUSTOMER SATISFACTION. PLEASE CALL US FOR ALL YOUR HEATING, AIR CONDITIONING, PLUMBING AND DRAIN CLEANING NEEDS.

KIRSTIN & JEFF O.
04/2008
5.0
heating & air conditioning/hvac
  + -1 more
They showed up the same day, they were very prompt, good service & the bill was cheaper than I expected. I even referred them to someone else I know.
Description of Work: They did some repairs to the wiring inside the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from ARS / Rescue Rooter Indiana
THANK YOU FOR YOUR NICE COMMENTS ON OUR SERVICE AND FOR RECOMMENDING US TO A FRIEND. PLEASE MAKE SURE YOU HAVE JOINED OUR REFERRAL CLUB. WE AWARD OUR CUSTOMERS FOR THEIR REFERRALS!

CHARLENE A.
03/2008
5.0
heating & air conditioning/hvac
  + -1 more
It's nice that they have someone there to help you out when you need it.
Description of Work: At about midnight I was getting ready to go to bed. It was very cold in my house so I looked at the thermostat and it had dropped a lot. I tried to change it, but nothing worked. I called ARS and they said they would have someone out within a half hour. The guy came out within the half hour and put a new igniter on the furnace. This was done all within an hour!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$178

Response from ARS / Rescue Rooter Indiana
ARS RESCUE ROOTER APPRECIATES YOUR COMMENTS. WE WORK HARD TO MAINTAIN OUR REPUTATION IN THE INDUSTRY AND STRIVE TO EXCEED YOUR EXPECTATIONS. WE OFFER EXTENDED SERVICE HOURS SO WE ARE THERE WHEN YOU NEED US. THANK YOU FOR CHOOSING ARS RESCUE ROOTER.

lisa K.
03/2008
5.0
heating & air conditioning/hvac
  + -1 more
They came out quickly and gave an estimate, answered my questions, and informed me of my choices. There was a more expensive option that wouldn't have required duct work, but the estimator recommended the cheaper model for our needs. We called back a few days later and set up an appointment to have it installed; they came out on time, took just a couple of hours to install it, and it seems to be working great! No problems with the service, they were nice and very willing to answer any questions, and cleaned up the mess from the installation.
Description of Work: Air-Trol installed a small bypass humidifier to humidify our whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$473

JACK & KRISTIN H.
03/2008
2.0
plumbing
  + -1 more
The service was good from beginning to end; however, the price was extremely high. Because our basement flooded when our old sump pump malfunctioned, we decided to proceed with ARS despite the reservations we had on their quote. After they left, we had the opportunity to research what a competitor would have charged for the same job. Unfortunately, our concerns were valid as we found an "A" rated company that was willing to perform the same work for $295. When I brought this to ARS's attention, their response was that they had such a high overhead that they needed to charge these types of prices. In the future, I will definitely call a company other than ARS that is willing to provide competitive prices.
Description of Work: A new sump pump was installed.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$573

Response from ARS / Rescue Rooter Indiana
I AM SORRY FOR THE BAD EXPERIENCE YOU HAD WITH OUR SERVICE. UNFORTUNATELY, WE DO FEEL THERE IS A PRICE FOR HIRING A PROFESSIONAL COMPANY THAT PROVIDES EXCELLENT SERVICE AND GUARANTEES THEIR WORK. WE FEEL OUR PRICES AND SERVICES ARE VERY COMPETITIVE WITHIN OUR INDUSTRY. WE WOULD LOVE ANOTHER OPPORTUNITY TO EARN YOUR BUSINESS.

CHARLES & RUTH A M.
03/2008
5.0
heating & air conditioning/hvac
  + -1 more
We usually take a contract for cleaning the furnace and A/C with them. There is also a 5% discount if you are over 55. Their service is prompt. They are always here and they do a good job. They are also polite. Different gentleman usually come out each time and all have been polite and their work has been satisfactory.
Description of Work: We have a service contract on our furnace and A/C with them. They come out twice a year for both.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ARS / Rescue Rooter Indiana
.

James D.
03/2008
1.0
heating & air conditioning/hvac
  + -1 more
Once denied preferred service by ARS, I found a company to repair the unit the same evening.
Description of Work: I had been a customer for over 20 years and had two heat pumps with service contracts. Last fall the unit for our lower level stopped working and I was told a tech couldn't come out for emergency service "because I was not a preferred customer." I had not yet renewed the annual service contract after the scheduled maintenance the previous month. Due to cold weather, I needed to have the unit repaired immediately, and called another company. Since that incident, ARS has sent me two offers to renew my service contract; I called their customer service and explained what happened and why I am no longer a customer of theirs. I just joined Angie's List last month and decided to let others know that ARS is NOT a company I will every use again. ($250)

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from ARS / Rescue Rooter Indiana
DEAR MEMBER: I AM SORRY FOR THE EXPERIENCE YOU HAD WITH OUR SERVICE. UNFORTUNATELY THERE ARE TIMES WHEN WE BECOME SO BUSY THAT WE CAN ONLY RUN CALLS FOR OUR PRIORITY CUSTOMERS. ONE OF THE MANY BENEFITS CUSTOMERS RECEIVE WHEN THEY PURCHASE A SERVICE CONTRACT INCLUDES BECOMING AN ARS PRIORITY CUSTOMER. WE WOULD LOVE AN OPPORTUNITY TO EARN YOUR BUSINESS BACK, PLEASE FEEL FREE TO CONTACT OUR CUSTOMER CARE REPRESENTATIVE IF WE COULD EVER BE OF ASSISTANCE IN THE FUTURE.

ELLEN & IAN S.
02/2008
3.0
water heater repair
  + -1 more
Ricky came out and he was very professional and knowledgeable about the service.
Description of Work: They charged me a $55.00 fee to come out for an estimate for a new water heater.
Rating CategoryRating out of 5
$55

RUTH ANN R.
02/2008
5.0
heating & air conditioning/hvac
  + -1 more
I had radiant heat and they forgot to disconnect it before they left and had to come back and do it.
Description of Work: They put in central air in my home where there was nothing before.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,800

CHARLENE A.
02/2008
5.0
plumbing
  + -1 more
He worked very efficiently and he was competent. He knew exactly what he was doing and where to put what. He told me in advance how much he thought this would all cost which I thought was very nice of him so that I didn't faint when I saw the bill! It was reasonably priced.
Description of Work: On January 17th, Manuel tapped into the water line in my basement and ran it from the basement to the crawl space to the outside of the house. I wanted a hose on the other side of the house. He said he would use a special kind of pipe, not copper, a new kind that would expand without breaking, so I said OK. He had to do a lot of soldering work and he did an excellent job. He showed me where he would put the spigot specifically so that he did not have to drill into my house. He also suggested to me to add some tabs to my hot/cold water handles. You turn those left or right so that your handles don't freeze.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,249

LEE T.
02/2008
5.0
heating & air conditioning/hvac
  + -1 more
Amazing experience! I got home from work on a very cold day at 5:30 pm and realized immediately that the furnace wasn't working. Called ARS and was told we would be put on stand-by. The operator also told me to get online and find a coupon to wave the service call fee of about $80. At about 5:45, we got a call saying that there was a repair truck in our area. The truck arrived about 5 minutes later. Service technician Jason immediately diagnosed the problem, removed the part and showed me the short in the element. He quickly replaced the new part, accepted the coupon I found online and was gone by 6:15!!! Jason was very knowledgeable and patient with my daughter, my dog and my questions.
Description of Work: Replaced ignition plate in gas furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

John N.
02/2008
4.0
heating & air conditioning/hvac
  + -1 more
They have done good job of not trying to get us to buy a new system and they have maintained ours in an honest and efficient manner. They are very professional.
Description of Work: We have a contract with them for the heating and A/C so they do maintenance twice a year.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$150

TRENT B.
01/2008
5.0
heating & air conditioning/hvac, plumbing, drain cleaning
  + 1 more
ARS is a very well managed company. Their employees are well trained and their equipment is first rate. They are timely in keeping appointments and the quality of their work is highly satisfactory. They are relatively expensive, but I pay a premium in order to get top quality service.
Description of Work: They service my heating and air conditioning unit. I also use them for their occasional plumbing and drain cleaning services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ARS / Rescue Rooter Indiana
DEAR MEMBER, WE WANTED TO TAKE THIS OPPORTUNITY TO THANK YOU FOR THE KIND WORDS YOU OFFERED REGARDING YOUR SERVICE CALL. PLEASE KNOW THAT WE STRIVE TO OFFER THE BEST SERVICE IN THE INDUSTRY AND CUSTOMER SATISFACTION IS OUR MAIN PRIORITY. AS A SERVICE COMPANY, IT IS VERY IMPORTANT THAT WE RECOGNIZE HOW WELL OUR EMPLOYEES ARE PERFORMING SO WE MAY DETERMINE AREAS THAT MAY NEED IMPROVEMENT AS WELL AS ACKNOWLEDGE INDIVIDUALS FOR A JOB WELL DONE. AGAIN, THANK YOU FOR BEING A LOYAL CUSTOMER AND PROVIDING THIS POSITIVE FEEDBACK FOR OUR USE. IF YOU HAVE ANY ADDITIONAL QUESTIONS OR CONCERNS, PLEASE DO NOT HESITATE TO CONTACT ME AT (317) 484-3615. THANK YOU FOR YOUR TIME AND CONSIDERATION! SARAH SPARKS, CUSTOMER CARE MANAGER

Glenda S.
01/2008
5.0
heating & air conditioning/hvac
  + -1 more
Dan installed the humidifier, a much more complicated job than I thought. He was on time and both professional and courteous. In addition he was knowledgeable and patient answering my questions. He worked consistently and diligently, as I came out to periodically check on his progress. When the job was finished, he cleaned up all boxes and material. I was very happy with the installation and time it took.
Description of Work: Humidifier was installed on furnace with sensor on outside heat pump.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

GERTRUDE E.
01/2008
5.0
plumbing
  + -1 more
They did an excellent job. They came out on time and were very neat and courteous while they were here. We will continue to use them in the future.
Description of Work: One of the bathroom drains in the shower was plugged up. They came out and fixed it for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

GERTRUDE E.
01/2008
5.0
heating & air conditioning/hvac
  + -1 more
They always do a good job when they come out. They come when they say they will come out. We will continue to use them in the future.
Description of Work: We have an semi annual contract with them to service our heater and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ARS / Rescue Rooter Indiana
DEAR MEMBER, WE WANTED TO TAKE THIS OPPORTUNITY TO THANK YOU FOR THE KIND WORDS YOU OFFERED REGARDING YOUR SERVICE CALL. PLEASE KNOW THAT WE STRIVE TO OFFER THE BEST SERVICE IN THE INDUSTRY AND CUSTOMER SATISFACTION IS OUR MAIN PRIORITY. AS A SERVICE COMPANY, IT IS VERY IMPORTANT THAT WE RECOGNIZE HOW WELL OUR EMPLOYEES ARE PERFORMING SO WE MAY DETERMINE AREAS THAT MAY NEED IMPROVEMENT AS WELL AS ACKNOWLEDGE INDIVIDUALS FOR A JOB WELL DONE. AGAIN, THANK YOU FOR BEING A LOYAL CUSTOMER AND PROVIDING THIS POSITIVE FEEDBACK FOR OUR USE. IF YOU HAVE ANY ADDITIONAL QUESTIONS OR CONCERNS, PLEASE DO NOT HESITATE TO CONTACT ME AT (317) 484-3615. THANK YOU FOR YOUR TIME AND CONSIDERATION! SARAH SPARKS, CUSTOMER CARE MANAGER

MELISSA G.
01/2008
4.0
plumbing
  + -1 more
I am in a wheelchair now, and they opened up my bathroom so I could get into the bathroom. They gave me a lot of additional information with my pipes, putting a camera in them.
Description of Work: They redid the commode and put in a new sink for my bathroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,575

Response from ARS / Rescue Rooter Indiana
DEAR MEMBER, WE WANTED TO TAKE THIS OPPORTUNITY TO THANK YOU FOR THE KIND WORDS YOU OFFERED REGARDING YOUR SERVICE CALL. PLEASE KNOW THAT WE STRIVE TO OFFER THE BEST SERVICE IN THE INDUSTRY AND CUSTOMER SATISFACTION IS OUR MAIN PRIORITY. AS A SERVICE COMPANY, IT IS VERY IMPORTANT THAT WE RECOGNIZE HOW WELL OUR EMPLOYEES ARE PERFORMING SO WE MAY DETERMINE AREAS THAT MAY NEED IMPROVEMENT AS WELL AS ACKNOWLEDGE INDIVIDUALS FOR A JOB WELL DONE. AGAIN, THANK YOU FOR BEING A LOYAL CUSTOMER AND PROVIDING THIS POSITIVE FEEDBACK FOR OUR USE. IF YOU HAVE ANY ADDITIONAL QUESTIONS OR CONCERNS, PLEASE DO NOT HESITATE TO CONTACT ME AT (317) 484-3615. THANK YOU FOR YOUR TIME AND CONSIDERATION! SARAH SPARKS, CUSTOMER CARE MANAGER

Contact information

853 Columbia Rd #191, Plainfield, IN 46168

https://www.ars.com/

Service hours

Sunday:
Closed
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
H0020094
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Sewer Cleaning

FAQ

ARS / Rescue Rooter Indiana is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 6:00 AM - 10:00 PM

Tuesday: 6:00 AM - 10:00 PM

Wednesday: 6:00 AM - 10:00 PM

Thursday: 6:00 AM - 10:00 PM

Friday: 6:00 AM - 10:00 PM

Saturday: 6:00 AM - 10:00 PM

ARS / Rescue Rooter Indiana accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, ARS / Rescue Rooter Indiana does not offer free project estimates.
No, ARS / Rescue Rooter Indiana does not offer eco-friendly accreditations.
No, ARS / Rescue Rooter Indiana does not offer a senior discount.
Yes, ARS / Rescue Rooter Indiana offers emergency services.
No, ARS / Rescue Rooter Indiana does not offer warranties.
ARS / Rescue Rooter Indiana offers the following services: Heating & AC. Replacement equipment. Water heaters. Plumbing. Drain. Sewer lines. Septic tank. Wallpaper removal. Pumps. Gas leak repair. Insulation. Air duct cleaning. Indoor air quality system installation.

Contact information

853 Columbia Rd #191, Plainfield, IN 46168

https://www.ars.com/

Service hours

Sunday:
Closed
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM