ARS / Rescue Rooter Indiana

Inspection process was successful as it discovered a nonfunctioning humidifier which was replaced the folowing day.

We discovered a leak in one of the pipes to the washing machine. Turned off all the water to the house. Called ARS and serviceman was out within 2 hrs. He assessed the situation and gave us a couple of options for repair. We elected to have the entire box and both pipes replaced. He completed this very promptly. Had to cut away some drywall to do it and told us ahead of time that the company was not responsible for drywall repair. The repair was fine except when he screwed the box surrounding the washer shut-off valves to the wall studs, he fastened it crooked and I had to take out the screws and adjust the box so that it was straight. We appreciated the punctuality but I'm sure paid for the speedy service. Would have liked the box attached correctly to begin with but that was not that big of an issue.

The workers arrived on time, completed the work as promised and were very professional.

Tom was quite pleasant to work with seemed to be thorough and answered my question in detail. He checked for excess moisture in the system and told us he didn't find any. I am not sure of the price but it seemed a bit high for what was done.

They were able to get to us the day I called with no AC. Got the unit running temporarily to get us through one of the hottest days of the summer. Salesman came that evening, explained everything well, and arranged installation of new equipment in two days. We have used ARS for years and have always been very pleased.

They came out to fix it, also noticed that the garbage disposal I had installed before was not properly mounted. They corrected this and also replaced the piping from sink to wall. Overall, I was happy with the work they did, but the replaced piping was probably quadruple the price of the same parts purchased at a store. I was glad they addressed the garbage disposal mounting, but felt that the parts charge was a bit excessive. This is a large reputable company, so I felt that I received a standard service experience with quality that has held up since the visit.

Made an appointment to come. They didn't show up at the appointment time, didn't call and wouldn't give an estimate over the phone. I've been with them for years, before they consolidated. I stuck with them. This was the straw that broke the camel's back.

The Bait and Switch. On the 20th, I call the ARS Rescue Rooter office to verify the appointment. Yes, it is scheduled for 9 to 1 today. Shannon shows up a little after 10, but not alone. With him is his "supervisor" to "help wrestle the tub in place" (the tub was not part of the estimate). I said I already installed the tub, it is fiberglass and didn't need two to lift it. Anyway, Shannon shows his "supervisor" the job - (all new install, nothing old or dirty). Then they go outside, I thought to get supplies. Shannon calls me outside and the "supervisor" says "this job is going to take a lot longer than 4 hours. Its going to take two of us at least 6 hours, so we're not going to do it for less than $2,000". I said that's not right, and they left.

I simply cannot recommend ARS for A/C/ service. They installed my central unit 10 years ago so I called them when it needed repair. I scheduled service with their call center on a Monday and we made an appointment for 9am Wednesday. They did not show up. When I called to see why they were late they had no record of my appointment. ARS said they would send their next available tech. He showed up around noon, looked at my unit and said he could not work on it because of a medical condition he had and could not walk up the ladder into the attic. Late that day they sent another tech out who replaced a capacitor and got us cooling. He said the unit needed cleaning and he could not do it now. I called ARS and scheduled a cleaning for the next week, asking for the tech who fixed it as he advised me to do. I asked for and schedule this tech when I made the cleaning appointment. When I called a day ahead to confirm my appointment their computer was down. They did call back to confirm. For the cleaning appointment ARS sent a tech out who was different from the person we scheduled and this one did not have the keys to the ladders on his truck. He called his dispatch and I had to call to reschedule. My house is not that large or unique, as it is near Broad Ripple. Yes, their reps are professional and they wear covers over their boots. I'm not making this stuff up. I have the names and times I've called. I feel that they don't care much about the customer or their schedule. You need to know this.

Our a/c stopped working one night during recent heat wave. A technician came out to diagnose the problem the next morning and provided a quote on fixing our 10-year-old unit. We asked for an estimate on a new unit and a rep came out within 3 hours to determine size and capacity we would need and we decided to go with a new a/c rather than repair the old. The next morning Ray (?) came out and worked his butt off on a very hot, humid day. Installation required rewiring and re-plumbing (in the crawl space!) and when he was finished, he offered to "walk us through" the work he had done.

I was very pleased with the entire experience from sales to installation. My neighbor mentioned that she had a friend that worked in Sales at ARS that installed her heat pump. Her firend, Brian, immediately called me on 7/5/10 and came out the same day. He spent a few hours going over various options with me and we finalized my system around 8 pm that evening. My new system was installed starting at 8:30 am the next morning. Everything was smooth and I could not be happier with the timeliness and service I was provided. Highly recommend.

Replacemnt of the sump pump and check valve work was excellent. There was a later disagreement concerning the invoiced price. This was, after help from Angie's Lists' complaint resolution system and an ARS refund check, resolved.

I called ARS and they had someone out to help me within an hour. Technician diagnosised problem to my unit's circuit board. He also went and checked the furnace section of my unit and determined that the inducer motor assy. looks like it will eventually need replacing.( The tecnician told me this part only comes into play when you turn on the heat) The service call was for the A/C not blowing, so it puzzled me when he started to take apart the heater parts. Now with both parts hanging out he tells me that the circuit board will cost $500 and the inducer motor will cost $665. He mentioned that I may want to consider a new unit. I asked that the inducer motor be put back in and replace the circuit board. Mind you he was courteous and polite, but I felt I was being pressured to purchase a new unit. Later, I went online and found the same circuit board (original manufactuer) selling for between $150-$250, so markup was considerable. I was able to use a coupon for a free service call so this saved me $89.

They are always prompt and are here when they say they will. They clean up after themselves and I have never had a bad service call. I would highly recommend them.

They were very prompt. They were very professional. He didn't charge me for the service call, just the labor. I was very impressed with them overall.

He came out and located a short in a wire that had been eaten through by a chipmunk. He was very prompt and their people are always nice and courteous.

It took 3 times for them to get it right. I was satisfied with the new units, but aesthetically they are not pleasing.

This was our largest purchase we've made in a while and he did a very through job. We've had this unit for 3 years are we are very pleased. The installation went very smoothly, and they starting working very quickly. Our A/C went out prior to the installation, and we were glad to have cold air.

I was left with a negative impression and won't call on them again.

On a service contract with ARS. Have a Trane system that is only 6 years old. Turned on a/c and it wasn't working properly. Called our service company and they couldn't get out for 2 days. When they did come out, they didn't have the part we needed and said it would be Saturday before they could install it. It was a terrible heat wave. I called Trane and they said they could get the part on Saturday, but ARS couldn't install it until Tuesday. Called Tuesday morning to see what time they were coming out. They didn't order the part. So, it's been a week without a/c during a heat wave. Had to pay to board the dogs and cancel our Memorial Day plans because it was unbearably hot in here. ARS did not make an effort to serve their existing customers first. I am so dissappointed in their lack of customer service. And, to top it off, not once did anyone apologize. Just said, "we're busy. everyone else is in the same boat." But I bet if the repair had been more expensive or had we needed a new system, they would have been out right away. We have another company coming out tomorrow to take care of us. And that is the company we will be transferring our service contract to. I guess sometimes companies get too big and stop caring about their customers. I'm sure they won't even care that we're leaving them.

I called three places to get people to come out and give us an estimate on replacing our sewer line. ARS was the only company that came out same day and said they would be able to start in the morning. They called the power/utility companies to mark our buried lines, we didn't have to do anything. They arrived at 9am and with only two men working all day, and they finished before 5pm. They cleaned up their mess and made no major damage to any of our other property. Everyone we worked with at ARS was friendly and helpful.

We have had to have repeated service. We have needed to have the system worked on at least once every 3 months for various problems. The last two times it has been over 24 hours before someone from ARS could even get to us. The last time we had trouble we called our original salesman to try to schedule service. The time before a wire was shorting and causing the fuse to blow. ***** UPDATE 6/22/10 ***** ARS sent a technician to review the entire system and determined problems due to their install. They replaced the entire A/C unit, installed a proper damper, and extended the warranty as if the entire system was brand new. The company has stood behind their product and we are now completely satisfied.

Jeremy was sent out handle my request. He said my filters were dirty though I had always been told that they weren?t too bad. I do not clean them as I should as they are very difficult to get in and out. He offered a solution to make this easier for me, going up into the attic to take a look. He came back and said he unfortunately could not fix that problem. Jeremy told me I was losing a lot of heat and something must be done about it. He stated my ducts didn?t have insulation, a pipe appeared to be bent (as if someone had stepped on it) and some insulation had fallen off the wall. For $1,537.25 he could fix the stated problems. He continued to reiterate what an emergency this was. I?m 82 years old and I felt as though he was taken advantage of the fact that I could not climb into the attic myself to verify the suggested work. I later asked a neighbor (who happens to do handyman work) to take a look. He said the ductwork had insulation and he would go to the hardware store himself to get a small piece of piping to replace the bent portion. He took a broom and lifted up the insulation that had fallen off. This only cost me a couple of dollars vs the estimated $1,537.25. I felt this company tried to take advantage of my age and provide unnecessary work.

Office personnel were courteous, professional and proficient. Air conditioning mechanic was knowledgable and courteous. He let me know the probable causes of damage to wiring, and installed the replacement wiring in a manner so as to prevent any future damage. He took the time to explain in detail what his suggested plan was.

I called them because I have used them before and they did some work recently in my neighborhood. They did a great job. We found them to be very fair with their pricing.